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“Excellent Service”

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Four Seasons Hotel Denver
Ranked #3 of 157 Hotels in Denver
Certificate of Excellence
Northern California
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent Service”
Reviewed 21 November 2013

Beautiful hotel and rooms. We received an excellent response to a plumbing problem (not my fault). Maintenance staff responded immediately and we were moved to a different room. I wish I had the name of the gentleman who I assumed was the facilities manager. He offered us a bottle of wine for our troubles, but I asked instead for a dinner credit since I don't drink alcohol. He graciously comped us dinner that evening. That's impeccable service and the way to treat customers.

The bathroom, alone, is reason to stay here. It's the first area of a hotel room I check, and the Four Seasons bathrooms do not disappoint. If you get a chance, stay here even if it's just for one night. Rooms are pricey, but you won't regret it.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank letmebeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (349)
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English first
Tulsa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

Location is great and staff so helpful. The staff took my luggage early and then placed in room when ready. Later when I received my key, they walked me to the elevator. So helpful to tired travelors. Excellent accommodations. Large rooms, comfy beds and very quiet. Conveniently arranged for business travel or vacation. Location is a couple of blocks from 16th street mall, which makes for a quieter evening. Linens were fresh and did not show "hotel wear". Highly recommend this hotel. Also great bar and restaurant. I was at the hotel a week and will definitely return.

  • Stayed November 2013, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 104Marilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 21 November 2013
Hello, Thanks for taking time to share your comments with us! We are so glad to hear that you enjoyed your stay. We look forward to welcoming you back soon!
Kind Regards, Dana Berry, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013 via mobile

I have never stayed at a better hotel ever. Now whenever I stay at another hotel it never can measure up to this one. The service is world class with the most attentive and friendly staff. The rooms are huge with a wonderful bathroom and atmosphere. They even organize your messy stuff so when you come back to your room it is spotless and impeccable. I wish every hotel could aspire to provide the service they do.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hkw26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 21 November 2013
Wow! We loved reading your headline "The Best Stay I Have Ever Had" and your glowing remarks, it has made our day :) Thank you so much for sharing your comments with us. It is wonderful to read them and we will be sure to share them with our team, especially our Housekeeping department, who will appreciate hearing how much you enjoyed the organized items and attention to detail. Thanks again, and we look forward to welcoming you back soon!
Kind Regards, Dana Berry, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 November 2013

Stayed here two separate nights and both visits were excellent. The staff was extremely friendly and helpful. The rooms were very clean and the beds were comfortable. I especially like the bathroom mirror with a built in tv. The second night I stayed, my nephew and niece were with me. The staff wrote their names on the mirror welcoming them. They also brought up Rice Krispy treats and jelly beans. They really enjoyed this! I will definitely stay at this hotel anytime I'm in Denver.

  • Stayed November 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diana Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 21 November 2013
Hello! It's wonderful to read your comments--- so glad you enjoyed your stay and that the kids enjoyed their Rice Krispie Treat surprises. Thanks again, and we look forward to welcoming you back to Four Seasons Hotel Denver in the future!
Kind Regards, Dana Berry, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 November 2013

This is a very nice hotel and I would definitely return. I only stayed one night and the service was excellent compared to most hotels, but maybe just a little less when judged versus other Four Seasons. They seemed to have a lot going on this particular Saturday, so the staff was playing double duty on a lot of things.

  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank kimber918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 21 November 2013
Thank you so much for sharing your feedback with us! We appreciate hearing from you and are glad that you had a nice stay. Guessing you were here over a Broncos weekend? It can be very busy at times due to our great location in the heart of the Mile High. Hope it was still very enjoyable & we look forward to welcoming you back in the future!
Kind Regards, Dana Berry, Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 November 2013

We recently visited Denver for a quick weekend getaway and had a great time. The hotel was perfect. Location ideal. On Saturday we went out in the downtown area and had a lot of fun! We really enjoyed the bike taxi's and found them to be a convenient way to navigate the downtown area. The following evening we went to an Avalanche game at the Pepsi Center - great fun! Room service was wonderful - friendlyand timely. We also had a nice time in the hotel bar and enjoyed the great service! We did not receive any services in the spa but really enjoyed the fitness facility, the spa steam room, relaxation chairs, and the hot tub. So relaxing! The room was nice, quiet, and the bed comfortable. We found the hotel employees to be courteous and friendly! This was our second visit to the Four Season in Denver. This summer we also had a great experience and really enjoyed the outside pool and bar area. We are looking forward to our next visit!

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank FunTravels1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 21 November 2013
Thank you so much for sharing your feedback with us! It is wonderful to read your comments and hear that you had a great time in the city. Thanks again, we're so happy you chose us for a return stay, and we look forward to welcoming you back again soon!
Kind Regards, Dana Berry, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Junction CO
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 November 2013

Well, I've never stayed in a hotel of this supreme quality (I even used to work for the Marriott). Everything was over-the-top customer service. Employees were extraordinarily courteous and professional in every aspect. Employee professionalism was only outdone by the quality of the facility. Ultra clean and quiet. Just incredible...

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Garlando P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Hotel Denver, responded to this review, 11 November 2013
Thank you so much for sharing your feedback with us! It is wonderful to read your comments that you had such an enjoyable stay. We are so happy to hear these wonderful remarks. Thanks again, and we look forward to welcoming you back soon!
Kind Regards, Dana Berry, Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Denver

Property: Four Seasons Hotel Denver
Address: 1111 14th St, Denver, CO 80202-2241
Phone Number:
Region: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Denver
#1 Spa Hotel in Denver
#2 Romantic Hotel in Denver
#3 Luxury Hotel in Denver
#4 Family Hotel in Denver
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Denver 5*
Number of rooms: 239
Official Description (provided by the hotel):
Four Seasons Hotel Denver is a 45-story landmark in the heart of downtown. The Hotel offers a chic streetside restaurant, EDGE, with a lively see-and-be-seen bar atmosphere. The third floor boasts an urban Spa sanctuary and a rooftop outdoor pool and whirlpool. The 239 spacious guestrooms boast contemporary décor, flatscreen TVs, and 5-piece bathrooms with TVs in the mirror. In the theater district, Four Seasons Hotel Denver is walking distance to the arts complex, and trendy boutiques and eateries on Larimer Square. ... more   less 
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Also Known As:
4 Seasons Hotel Denver

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