We came into town to visit family for the holidays, but took a night to meet some old friends at the Four Seasons. From the start it was a bit of an odd experience. The front desk was nice, but had to do a lot of "checking with the manager". They made a point of telling us that the pool was outside, but it was heated. Then when we went to look at the pool, we were greeted with a sign stating that the pool was closed for ice around the pool deck. It seemed that maybe one could use a shovel or salt to make a path the 15 feet to the hot tub, but no. Then the bar was perplexing. Our first waitress before dinner was very attentive, but the second waitress later that night, not so much.
The next morning was the really damper on the experience. When we went to leave in the morning the valet brought our friends' car to the door. Unfortunately, it arrived with a HUGE dent in the side. Apparently, the valet the night before had crashed the car returning it to the garage. These things happen, but they did not seem to handle this the way a hotel of this quality should. Not very remorseful. It seems they should bend over backwards to make the customer feel better about the situation, but that didn't seem the case. It wasn't my car, but I left feeling bad about the whole stay.
The hotel's insurance will cover it and they offered him a $100 to spend in the restaurant, which seemed little consolation for the hours of time and trouble they will have dealing with their mistake. Also, they still had the $29 dollar valet charge on the bill. He asked to have that removed, which they did, but that seemed like a no-brainer for them to have done prior to printing the bill.
Anyhow, it's a nice building, but they need to invest in some salt and customer service training.
- Official Description (provided by the hotel):
- Four Seasons Hotel Denver is a 45-story landmark in the heart of downtown. The Hotel offers a chic streetside restaurant, EDGE, with a lively see-and-be-seen bar atmosphere. The third floor boasts an urban Spa sanctuary and a rooftop outdoor pool and whirlpool. The 239 spacious guestrooms boast contemporary décor, flatscreen TVs, and 5-piece bathrooms with TVs in the mirror. In the theater district, Four Seasons Hotel Denver is walking distance to the arts complex, and trendy boutiques and eateries on Larimer Square. ... more less
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- Also Known As:
- 4 Seasons Hotel Denver