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“Impeccable customer service”

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Embassy Suites by Hilton Denver - Downtown / Convention Center
Ranked #21 of 157 Hotels in Denver
GreenLeadersGold level
Pinedale, Wyoming
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Impeccable customer service”
Reviewed 2 January 2014 via mobile

From the reservations to front desk to valet to housekeeping to the daily breakfast staff. Our three day stay was one of the best we have had in Denver. The contemporary atmosphere, clean environment, and comfortable suites is highly recommended for any type of traveler. I was also impressed with how quiet our room was from our New Year's Eve neighbor.

Stayed January 2014, travelled with family
Helpful?
Thank momonthego121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 3 January 2014
I wanted to thank you for posting a wonderful review on TripAdvisor for us! I'm glad that we stood out to you as one of the top hotels in the Denver area! I hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,676 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (470)
Date | Rating
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  • English first
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English first
Littleton, Colorado
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2014

We had never stayed at Embassy Suites. We went downtown for New Years. This staff is stellar! They knew how to handle the big crowds. I've never experienced such a friendly staff and helpful staff at a hotel before. Everyone was nice, happy, and friendly. The décor is gorgeous. The evening reception and breakfast were outstanding. Once again, the staff were incredible. Tommy, the morning chef was extra nice to my husband and very funny. We recommend this hotel for anyone going to downtown Denver. You can't do better!!
Claudia G

Room Tip: I doubt there is a bad room. Ours was fantastic on the 13th floor, yes the 13th.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 2 January 2014
Thank you for choosing to post a review about your experience with us on TripAdvisor! I'm glad that you chose to bring in the New Year with us and we hope to see you again a lot more this year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
Reviewed 31 December 2013

I have to say that I had one of the best experiences at this hotel. We were celebrating New Years Eve and one of your friend's birthdays. We were greeted by Emily Geist at registration. She was super friendly and made us feel very welcome. She hooked it up for our friend's birthday. I was also extremely impressed with the gentleman who brought up our luggage. He offered to get us ice for our room. We asked if there was a bigger ice bucket somewhere and he had room service bring a giant ice bucket for our four Champagne bottles. Overall I highly recommend this hotel to everyone.

YEAH BUDDY!!!

Room Tip: Hold the Railing! Tight
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 1 January 2014
Happy New Years! Thank you so much for such a quick review about your stay with us! I will make sure to share your comments with our entire team and we hope to see you as much as possible in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 31 December 2013

This hotel is located at the 16th Street Mall so there are tons of shops and restaurants. We used valet parking and they were prompt and very friendly. We did order room service for dinner because we were exhausted after a day of travel. It was uninspired at best. With all the restaurants around, I would suggest not eating in the hotel for dinner. Breakfast, though, was another story. The omelet chef, Tommy, was outstanding! The staff were attentive, and all the food was excellent. The rooms were clean and nicely appointed. The beds were comfortable.

Best of all, I left my glasses there and the very kind housekeeper called me and then mailed them back to me at no cost. Overall, this is a great hotel and we will certainly stay there again.

Room Tip: We had a mountain view and it was lovely.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 1 January 2014
I'm glad that you had a great experience during your stay! I'm also glad that we were able to locate your glasses for you and get them returned promptly! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amarillo, TX
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 December 2013 via mobile

This hotel is a great choice for value and location. It is very convenient to downtown. Breakfast was excellent and will keep you satisfied all morning. The complimentary Happy Hour was a very nice surprise. Rooms were very clean and all staff were attentive and helpful. We will definitely be back.

Stayed December 2013, travelled with family
Helpful?
Thank lak63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 31 December 2013
I'm glad that you had a great experience recently with us! The amenities our hotel offers are sure tough to beat and I'm glad you were able to take advantage of them! Please come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williston, North Dakota, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

The staff was really good. Location was great! Valet service was good. The Breakfast was good but the Omelet Chef - Tommy - was amazing. Had a family vacation to Denver and it was in a great location close to everything we wanted.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brandon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 31 December 2013
It's great to hear that you were treated so well during your stay with us! We take great pride in the level of service that our hotel is known for! I will be sure to share your review with our team and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakewood, CO
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 December 2013

Located near the 16th Street Mall and the Denver Convention Center. Many good restaurants near by especially if you ride the free bus on 16th Street. Great place for a "stay-cation." Can ride light rail down and not have to pay for parking!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Del S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe P, Front Office Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 31 December 2013
Thank you for choosing to share some feedback from your recent stay with us! We love to be known as our guests' "home away from home"! We hope you choose to come have a "stay-cation" with us more often!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Denver - Downtown / Convention Center

Property: Embassy Suites by Hilton Denver - Downtown / Convention Center
Address: 1420 Stout Street, Denver, CO 80202-3201
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Romantic Hotel in Denver
#8 Business Hotel in Denver
#20 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Denver - Downtown / Convention Center 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Welcome to the newly renovated and redesigned Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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