Our first night we checked in and there were dirty glasses outside our room on the floor. There were no washcloths, no shower curtain, a dirty stiff washcloth hanging on the shower rod and popcorn on the nightstand. I wish I made this up. I called the manager and he offered to switch our rooms and give me Honor points which was very nice. The new room was cleaner but still not as clean as I'm used to. To get a bottle of water at the hotel store and receive an itemized receipt you had to wait for them to print an entire inventory of everything the store sold that day and find your transaction....which still didn't say water. The restaurant was horribly understaffed. The hotel is conveniently located to everything we needed and the valet guys were great. They need to address their staffing issues before I would ever consider staying here again. Cleanliness is #1 for me and this hotel was not up to par.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Denver - Downtown / Hotel Denver