The location is great. It is walking distance to shops, restaurants and transportation. The room was spacious and comfortable. That said, there were a few issues with the hotel that were really frustrating. One, they tried to charge us for parking ($33 a night!) when we told them when we checked in that we did not have a car. On the following day, we made sure that they did not have a car on our account, which they said they did not. Then, the day we are checking out we get a bill in the hotel room for parking! They took the charges off, but still how many people have had this happen and not notice the charges? Also, and this is where the 2 stars come in….as we were getting into the elevator to leave we see a manager with a door for a bay open. Mind you, we are on the 15th floor. He says, “Sorry this elevator is reserved. We will call a new one for you.” OK that is weird. So we wait and wait and wait. About five minutes later, we are still waiting for another elevator when we see some jerk finally come and take the special elevator just for him. No apologies from him (but really he seemed like the person who doesn’t give a S, and nothing from the manager. He refused to look at us the entire time. Only after that guy left, did we get a car. Obviously we couldn’t take the stairs with our luggage, but it probably would have been quicker. It left a really bad taste in my mouth after that kind of service. It had made me never want to go to Embassy again, and it’s the only hotel I ever use for travel.
- Official Description (provided by the hotel):
- Welcome to the newly renovated and redesigned Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more less
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- Also Known As:
- Embassy Suites Denver - Downtown / Hotel Denver