Was downtown for seminar last week, being our seminar and meetings were three long days I suggested we stay nearby as a company retreat, I personally use hilton embassy suites for all my personal family and business stays and always, always only suggest embassy suites to everyone I know. Anyway it was my suggestion for the stay at the suites so I was excused early from our first day of seminar to go to the hotel and setup a block of rooms for twelve, to my shocked surprise when I went there I wasnt greeted the person was on a personal call for what seemed like five minutes she put that call on hold, finally I was asked if I could be helped. I didnt even finish explaining when she said Im sorry were all booked we unfortunately cannot accommodate that many rooms on this short notice, you will have to reserve ahead next time, then rudly got back on the personal call. Even the man that was in the lobby said wow thats not good. I left soo angry and upset, dont think I'd recommend again.