The customer service at this hotel is exemplary. I had a problem with my credit card at check in and Heather was outstanding to resolve the issue. I called for room service and Alexis noticed the room phone was not working properly and sent someone to fix it. Everyone was polite and friendly from the maintenance, to housekeeping, to food and beverage, to management. The rooms are fantastic, I don't know what more you could want on a business trip. The breakfast is unbelievable. I do not drink, but they did offer complimentary cocktails in the evening, which I am sure is a nice perk for some folks. The location is outstanding; walking distance to so many attractions, and a view of the Rockies (big deal for an Easterner). I would STRONGLY recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the newly renovated and redesigned Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more less
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- Also Known As:
- Embassy Suites Denver - Downtown / Hotel Denver