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Embassy Suites by Hilton Denver - Downtown / Convention Center
Ranked #22 of 156 Hotels in Denver
Certificate of Excellence
Ontario, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location”
Reviewed 8 July 2014

I stayed here for several days for a convention - it was a great location. Unusual that check-in is not on main floor, but not an issue. Friendly staff. Part of Hilton group of hotels. I would stay here again.

  • Stayed April 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank CanadianTraveller3B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your kind review and words, we really appreciate knowing you left very happy and gave us this fantastic 5-star review. Please tell all your friends and come back soon, our team is expecting you soon!

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,558 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (448)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
156 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 6 July 2014

We picked this hotel based on the Tripadvisor reviews and were not disappointed. It was pricey as mentioned in other reviews, but the location was good. It was easy to walk all over downtown Denver from the hotel. All of the staff were great! The service was excellent. Although expensive, the Valet parking was worth it. When I left my charging cord in the car, the valet ran down to where it was parked and brought the cord back to me! The bartender was great. We wanted to watch the US play soccer and they had no problems with turning up the sound on the TV and keeping us supplied with various beers and drinks. The manager's reception also had great beer and wine. There were only a couple of odd things about the hotel. During our 3 day stay, we could never get them to put coffee cups in the room. They had the coffee and fixings, but never any cups. I would ask the maids who didn't carry cups on their carts. Weird! However, after figuring out that I needed something to hold coffee that I made in the room, they went downstairs and within a couple of hours they were knocking at my door with some for the room. I guess the other folks in other rooms just had to do without. Also, though they knew we had three people in the room, we only got two sets of towels. From the bill I know they charged me for the additional person, so I know they knew there were 3 people in the room. In any case, they had no trouble bringing us extra towels. This is one busy hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeedsNEscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your review, we are glad to learn we are a good choice!

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

Great hotel with great amenities but the pool was filthy when we stayed there, the rooms were not cleaned regularly and the entertain systems were lacking. Beds were very comfy and the free breakfast & afternoon drinks & snacks were great. If they "clean up their act" it would be a great hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Dear Guest,

We are very sorry to learn of your unfortunate experience. We always appreciate feedback from our guests, good and not so good. We would love to hear directly from you and learn where you experienced lack of cleanliness, so we can review our records. Thanks for sharing your observations with us.

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 July 2014

One night weekday stay for business. Hotel easily located, very friendly valet parking staff. Attentive staff throughout, very friendly and eager to please. Rooms updated, bed very comfortable, HVAC good. QUIET too. Very close to Downtown Denver venues, walking distance to most. Worth looking closely at this location for your next Downtown Denver stay!

Room Tip: If you get a room towards the southwest side of the hotel you can enjoy the mountains in the distanc...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IllinoisILtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your kind review and 4-star rating!
Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lasne, Belgium
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014

Probably one of the best locations for dowtown Denver. Convention Center, museums, trams and busses all around hotel, and for shopping, the 16 street mall just 2 blocks away.The lobby and bar/restaurant area nicely decorated with a spectacular "water wall". Front desk, housekeeping and restaurant staff are friendly and helpful. Large room with kitchinette, There is a desk with lots of electrical and cable outlets. Coffee machine and comp. coffee and tea. Separate bedroom with very comfortable king size bed. On the flipside really nothing very important, except perhaps the long lines to get personalised eggs/omelettes. Water conservation programs make for a "feeble" shower. The shower head is fixed, so no hand shower. We would definitely choose to stay at Embassy Suites at our next trip to Denver.

Room Tip: Stay as high as possible with a room on the East side. There is less sunshine and therefore cooler
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poelspeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your kind review and words, we really appreciate knowing you left very happy and gave us this fantastic 5-star review. Please tell all your friends and come back soon, our team is expecting you soon!

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 July 2014

We checked in during a convention, and the hotel was full to overflowing. Yet they handled the crowds flawlessly. We were checked in right away, and they set up extra breakfast stations the following morning to handle the the demand. Property is well kept, beds are comfy. Yes it is a bit pricey, especially during when there is a convention, but you are well taken care of for the price.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChitownMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your kind review and words, we really appreciate knowing you left very happy and gave us this fantastic 5-star review. Please tell all your friends and come back soon, our team is expecting you soon!

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
218 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 4 July 2014

This is a nice standard Embassy Suites in downtown Denver, well located near restaurants, and on the light rail line. There was an NEA convention in town, so the place was packed, and there appeared to be two other bus loads that pulled up the night we were staying there. When I went down for breakfast in the morning at 7:30, the line for breakfast was at least 20 deep, with only one cook making omelets/eggs to order. The beginning of the line featured scrambled eggs (that by this time had congealed into a huge mass) potatoes/bacon/sausage. By the time I got the omelet everything else was cold---a simple fix is to put all of the other things at another station, so they can be picked up after the omelet or eggs are cooked. My son arrived for breakfast 1/2 hour later, and the line at this point was so long, we had to leave. When you pay for an Embassy Suites, you really do expect to get breakfast--and a simple fix (2 omelet stations---which they are set up for) and explicit directions for omelets and everything else---many people tried to cut in line saying, "I only want an omelet"--when everyone in line wanted one. The rest of the stay was fine, with great valet service, and bellmen.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fooddr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 24 July 2014
Thank you very much for your reivew and constructive thoughts about our breakfast. As you know our brand Embassy is famous (and very popular = busy) because we offer free breakfast and often times we cater up to 2000 people for breakfast most mornings, things do get very busy with us.

Kind regards,
For team Embassy Denver Downtown,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Denver - Downtown / Convention Center

Property: Embassy Suites by Hilton Denver - Downtown / Convention Center
Address: 1420 Stout Street, Denver, CO 80202-3201
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Denver
#8 Business Hotel in Denver
#20 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Denver - Downtown / Convention Center 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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