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Embassy Suites by Hilton Denver - Downtown / Convention Center
Ranked #20 of 154 Hotels in Denver
Certificate of Excellence
Albuquerque, New Mexico
Level Contributor
153 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Perfect Location”
5 of 5 bubbles Reviewed 9 August 2014

Very nice hotel. If you have stayed at an embassy before, you know what to expect. Spacious room with a very comfortable bed. We stayed here for 3 nights with no problems. Clean, organized and open. Staff was nice and attentive. Check-in and check-out were fast and simple. If you want to do something or eat in the area, check with the front desk. We were able to get discounted Elitch Gardens tickets as well as coupons for local restaurants. Awesome location. Walking distance to Coors Field and Elitch, a short distance to the aquarium as well. 16th street mall is a 5 minute walk. The only con was the parking, but anywhere downtown is pricy. Great breakfast, get there early to avoid a crowd. Overall awesome.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Danielle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
"PERFECT LOCATION!" - very nice, we appreciate your comment and kind words!

For the team Embassy Suites Denver Convention Center,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,529 reviews from our community

Traveller rating
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    45
See reviews for
652
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1,026
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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English first
Pennellville, New York
Level Contributor
234 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 bubbles Reviewed 9 August 2014

This place is in an ideal location for conventioneers, business folk and tourists alike. So, it IS a busy place. The room was fine. Nice view of the mountains. The parking seems kind of expensive. You might have better luck at nearby lots. The room service cheeseburger was good. Breakfast was a mob scene. But with a little reconnaissance I was able to feed myself without waiting too long. It's a two block walk to the 16th Street Mall. Some of the furnishings are a little dinged up. I might return. I might not.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank verybigv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
Thanks for being our guest and your feedback....we enjoy a very high popularity and indeed are always very busy! Thanks for pointing out our strong features, we would love to have you return!

For the team Embassy Suites Denver Convention Center,
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 8 August 2014 via mobile

Very nice hotel that is located next to the conference center and close to the 16th street mall. Close to many restaurants and bars. He hotel was very modern. Nice breakfast and happy hour, but needs to be a little more efficient during main hours. The staff was great. I had an issue with my room and they took care of everything. Great hotel for downtown.

Stayed August 2014, travelled on business
Helpful?
Thank longhornmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
Thank you very much for your kind review and nice words, our team appreciates you!

For the team Embassy Suites Denver Convention Center,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremont, Nebraska
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 8 August 2014 via mobile

Great location! Shower curtain dirty, pool scum, lights above pool blink on and off,air conditioner needed daily repair, maid threw away some personal items, not enough towels. Washers broke, ice machine broke, handicap lift for pool broke. Need to fix things! Again great location, so if you can deal with the other things, within walking of much.

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Frugalgirl125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
Thanks for staying with us....we realize that your stay was not as perfect as we would have liked to see and would like to invite you to come back another time, we hope to see you again!


For the team Embassy Suites Denver Convention Center,
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
1 review
5 of 5 bubbles Reviewed 7 August 2014

The breakfast man J.D. was a great chef and was exceptionally nice. The atmosphere was elegant and homey at the same time. The breakfast lines could be daunting but J.D. made the omelet line pleasant and the overall wait was well worth it. The workers at registration were very friendly and welcoming as well as the cleaning staff. Finally, who can beat the manager's reception with yummy snacks and free drinks served by kind bar tenders. If staying in Denver anytime soon, come stay at the Embassy Sweets, you won't regret it.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Walsh_CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
We thank you for your strong endorsement, please come back soon and tell all your friends!!

For the team Embassy Suites Denver Convention Center,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park Rapids, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

We were on an all girls trip. Had a suite facing the mountains. We had 5 in the room and 4 avid coffee drinkers. Throughout our stay we had ups and downs. The hotel was very beautifully decorated with tall birch tree trunks, a water feature and nice use of windows for lighting. The room came with a free breakfast and open bar in the evenings with choice of 2 wines and rail drinks being complimentary. The pool was small and the pool area was not inviting and there was not a hot tub. The appeared to have a nice exercise room but I do not exercise on vacation. They had a computer room where you could look up stuff and print a couple pages if needed- it worked and had comfortable charges, wi fi was complementary and worked well, newspaper was complimentary, some kind of water with fruit in it was provided at the desk- not my thing. The beds- even the couch bed- were comfortable with nice pillows. The TV had good picture and sound and a decent amount of channels. The problem we had was that we could not get housekeeping to leave enough towels for 5 people. The mini fridge was broken and I had to put ice in it to keep the food cold. The coffee maker was a generic single or double cup coffee maker that broke and had to be replaced- which took more than 1 call. We also talked to someone everyday about getting more coffee in our room and then would have to call again to get more coffee in our room. We saw housekeeping whipping out our glass cups with sink water then putting a clean cover back on (which we brought to management attention and they said was a violation of procedure), we did not have enough toilet paper and the holders for toilet paper took a few times to figure out how not to throw the toilet paper on the floor, we had to ask repeatedly for more wash clothes (we paid for 5 people in the room and items were stocked for 4 or 2 depending on the item). That said they are working on these issues as they recently had new owners....I don't think I would. Stay here again for the money it cost. If it was cheaper, I would give it more grace, but a person should get what they pay for.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wwbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
I am sorry to learn that you did not enjoy your time and would hope you will allow me and my team the opportunity to make this right. Please contact me directly so I can help remedy this.
stephan.meier@hilton.com; I sure would appreciate the chance to make this right with you.

For the team Embassy Suites Denver Convention Center,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 5 August 2014 via mobile

Nice room. But ...... Three of us checked in and were given a king room sober had to go back down to front desk to get keys for a room with two doubles. Upon arrival in to the room, The thermostat in room was not working. The shower curtain was musty and smelled of mildew. Iron leaked water all over. Went to do laundry and 2 of 3 washers out of order. Soap vending dispenser out of order and laundry room was filthy.
Later we attempted to get ice from machine on our floor, it did not work so we went to another floor, that ice did not work either. Then had to go to front desk (again!!) to inform them of the situation and they sent me to the bar to get ice from the bartender.
Plus had to pay for high speed internet, are you kidding its 2014!!! Not impressed with the things that make a hotel stay pleasurable.

Stayed August 2014
Helpful?
Thank Jkieny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan M, General Manager at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this review, 26 August 2014
Hello and thanks for your feedback, we hope to see you again and would like the opportunity to better serve you during your return stay. We read your comments and will take them under advisement in an effort to make things better....

For the team Embassy Suites Denver Convention Center,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Denver - Downtown / Convention Center

Property: Embassy Suites by Hilton Denver - Downtown / Convention Center
Address: 1420 Stout Street, Denver, CO 80202-3201
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Denver
#8 Business Hotel in Denver
#20 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Denver - Downtown / Convention Center 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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