My wife and I have stayed at many JW Marriott hotels in varied destinations. We've stayed at the Cherry Creek (Denver) location three times and have been consistently disappointed in that particular JW. For instance, during this last four night visit, an unidentified VIP was arriving and the hotel staff locked out the elevators of floors 8-12. We were on the 8th floor and weren't notified that our room key was to be required to take the elevator to our floor. At our inconvenience, we had to have our card keys reprogrammed to allow access to our floor. After three attempts, the front desk staff couldn't get it right and we couldn't get functional keys made for hours. We were staying in one of the premier, mountain view rooms, but were treated like second class security risks due to the unnamed VIP. Hey, if you don't want my non-famous business, say so up front. We also arrived to find the previous occupant's dirty laundry in one of the drawers...nice! On day two, a housekeeper who didn't understand our native English allowed us to enter our room without checking for an ID or a room key. My wife retrieved her iPad but she could have easily been a thief. Sorry service and poor customer service. Shameful for the JW line.
- Official Description (provided by the hotel):
- Welcome to the JW Marriott Denver Cherry Creek, the iconic luxury hotel in Denver’s top shopping & nightlife district. Our award-winning Denver hotel offers exemplary service and effortless style. Centrally located, guests can enjoy easy access to Denver’s top downtown attractions, as well as Cherry Creek North’s more than 400 chic boutiques, restaurants and galleries. The hotel’s 196 guest rooms offer over 400 square feet, many of which offer spectacular Rocky Mountain views. The rooms are complimented with spacious marble baths, complimentary wireless internet and delicious food offerings for Concierge Level guests. Second Home Kitchen + Bar serves creative American classics, with a lively bar scene and outdoor fire pits. For a little relaxation, head to Antoine du Chez, our on-site salon & spa. The hotel is located in the heart of Denver’s prestigious Cherry Creek shopping district, just steps from the Cherry Creek Shopping Center. Immerse yourself in timeless luxury at the JW Marriott Denver Cherry Creek. ... more less
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- Also Known As:
- Jw Marriott Denver Cherry Creek Hotel Denver
- Jw Marriott Cherry Creek
- Marriott Denver
- Denver Marriott