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“THANK YOU--FABULOUS NIGHT”

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JW Marriott Denver Cherry Creek
Ranked #18 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersBronze level
Colorado Springs, Colorado
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“THANK YOU--FABULOUS NIGHT”
Reviewed 16 August 2014

We want to thank the entire staff at the JW Marriott Cherry Creek for a lovely one-night stay during which we celebrated our 29th anniversary. From getting a last minute reservation to the beautiful room and gracious service, everything was perfect! We appreciated the little extra attention and indeed, it felt special to us.

The room (619) was lovely--great bathroom and toiletries a notch above the usual. Gorgeous mountain view as promised. It really could not have been any better.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 1 October 2014
Hello!

Congratulations once again on such a momentous occasion! Anniversaries are some of the most special days, and I am happy to hear that your experience with us was amazing. That is certainly what we strive for, and I'm happy we could deliver.

When you two make your way up to Denver again, we hope you'll choose the JW Marriott Denver Cherry Creek again. Contact me in such an event, and I will personally see to it that your stay is once again exceptional.

BJV
Guest Service Manager
JW Marriott Denver Cherry Creek
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893 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
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English first
Fort Collins CO
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 August 2014

My husband and I always stay in a Denver LoDo /16th Street Mall area Denver hotel, but this time I decided to try a different locale -- Cherry Creek. The JW is one of the few hotels in Cherry Creek and we are Marriott fans. The entire experience was impeccable from check-in to departure. The location is fabulous and the property itself is gorgeous and made you feel so special to be a guest there. Spencer H. deserves a special "shout-out" for ensuring that our anniversary celebration was extra special by sending Prosecco and chocolate covered strawberries to the room. We were also given concierge level access to enhance our stay. Thank you so much to all of the JW Marriott staff for making this an amazing anniversary get away weekend.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank stansnikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 1 October 2014
Thank you so much for taking the time to write about your experience.

Seamless, perfect service is our primary goal at all times, and it is always so fulfilling to know we've achieved that. Most especially, thank you on behalf of Spencer for your glowing review. He was through the roof when he saw your comments, and they are most appreciated,

When you return to Denver, I am available to ensure that your next experience is once again exceptional.

BJV
Guest Service Manager
JW Marriott Denver Cherry Creek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 8 August 2014 via mobile

I've been here and enjoyed the second home restaurant many times but never stayed before. We worked with Sarah for a wedding night event of 50 people. she was excellent in helping us put together the event she was on top of everything.

The rooms are incredible. The views from our room was perfect of the mountain's. But seriously the bathrooms are over the top the shower is luxurious.

Talked to couple who got room on Hotel Tonight for under $200 that's a steal for a JW property. Jump on it if you see that deal. Worth it!!

Stayed August 2014, travelled with friends
Helpful?
1 Thank Pjsioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 13 September 2014
We are so glad that we exceeded your expectations. It is easy for us to compliment Sarah as she is indeed "excellent". I hope that you find yourself staying with us or popping in for one of our unique cocktails much more often. See you soon!

Cheers,
BJ V.
Guest Service Manager
JW Marriott Denver Cherry Creek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 August 2014

My family of 4 stayed in separate rooms with adjoining doors. They were comfortable and clean. All the shopping and restaurants were in walking distance of the hotel. The gym is clean with full functioning equipment. The only thing missing is a swimming pool and hot tub.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank kelli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 13 September 2014
Thank you so much! I am thrilled that you had such a great time. I know how important it is to savor the time while traveling with family and I hope you got to make many wonderful memories here at the JW Marriott. I look forward to many more great stays, please let me know when you are coming back so that I may say hello.

BJ V.
Guest Service Manager
JW Marriott Denver Cherry Creek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 August 2014

This is a very nice place to stay in Denver. The location is in a very nice area with lots of nice shops and not in downtown (which is nice b/c there are a lot of homeless people in certain areas of downtown).

The staff is great....the restaurant is excellent (esp this incredible fudge brownie marshmallow desert).....the only reason I can't give 5* is the rooms are not 5* level. They are nice, the showers are good but they are more Marriott than JW Marriott. Not bad but just not great.

Stayed August 2014, travelled solo
Helpful?
1 Thank AdamLoewy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 10 September 2014
I am so glad you enjoyed your time with us! Thank you for sharing your experience. I know my team and I love hearing that our guests enjoyed being in our hotel. Please let us know when you are coming back so that we can ensure your stay is perfect.

BJ V.
Guest Service Manager
JW Marriott Denver Cherry Creek,
Report response as inappropriate
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nm
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014 via mobile

My daughter and I traveled to Denver for a girls weekend getaway. Our stay at the JW Marriott at Cherry Creek was such a pleasure. Thanks especially to Guest Service Manager BJ Vigil who really knows how to take care of hotel guests. I can't say enough about his generous efforts to ensure that every aspect of our stay was enjoyable and comfortable. He is truly an asset to Mariott. The rooms were comfortable, spacious, attractive, and immaculate. The onsite restaurant was excellent. And the service outstanding-- esp BJ. We hope to return and can't recommend this hotel more highly.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mojo1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BJ V, Manager at JW Marriott Denver Cherry Creek, responded to this review, 19 August 2014
Thank you so much for taking the time to add a review on our page. I am thrilled that you experienced the top-notch customer service that we strive to provide to every single guest. We believe that our guests' recommendations are the highest form of thanks that we can receive and I cannot thank you enough. I am glad we had the opportunity to exceed your expectations. I look forward to seeing again very soon.

BJ V.
Guest Service Manager
JW Marriott Denver Cherry Creek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durango CO
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 August 2014

My wife and I booked a room for a weekend in Denver that included Valet Parking and Breakfast. We had stayed here during Christmas last year and enjoyed the experience. We were happy that we had valet included as it is $30 per night with no other options. We took showers prior to attending a concert with no hot water. When we told the front desk the employee told us they have issues with the hot water and we need to run the bathroom sink at the same time. That didn't work either. They sent up maintenance who left us a note that it was fixed but the next day it was just as cold. After the concert we returned to the hotel to find that a party was going on downstairs and the music was loud in our room on the 5th floor. When I called to complain the front desk said the party would end at 1:00AM. He offered to give us a fan for "white noise" to drown out the music. The next morning we went to breakfast with our voucher only to be told that our "breakfast included" package only gave us the option of ONE menu item, bacon and eggs. To be fair they were great, but nowhere on the offer did it say it was limited to ONE item. Tonight we returned to the room and it was not serviced by housekeeping. We called for towels which took 15 minutes to get here and then enjoyed another cold shower.
There are too many options at the $300 price point for anyone to stay here.

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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Ga2rbait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at JW Marriott Denver Cherry Creek, responded to this review, 4 August 2014
Thank you for your review. While it is never easy to hear that we have failed to provide the service you (and we) expect, it is important for us to know so that we can improve. I have shared your comments with our staff, and will be implementing additional training so that your next visit will be flawless from arrival to departure. Please let me know when you are planning your next trip to Denver, as I would appreciate the opportunity to assist you personally and earn your loyalty. Thank you again.

BJ V.
Guest Services Manager
JW Marriott Denver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Denver Cherry Creek

Property: JW Marriott Denver Cherry Creek
Address: 150 Clayton Ln, Denver, CO 80206-5675
Region: United States > Colorado > Denver > Cherry Creek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Denver
#7 Family Hotel in Denver
#10 Romantic Hotel in Denver
#11 Business Hotel in Denver
#11 Luxury Hotel in Denver
#12 Green Hotel in Denver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Denver Cherry Creek 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the JW Marriott Denver Cherry Creek, the iconic luxury hotel in Denver’s top shopping & nightlife district. Our award-winning Denver hotel offers exemplary service and effortless style. Centrally located, guests can enjoy easy access to Denver’s top downtown attractions, as well as Cherry Creek North’s more than 400 chic boutiques, restaurants and galleries. The hotel’s 196 guest rooms offer over 400 square feet, many of which offer spectacular Rocky Mountain views. The rooms are complimented with spacious marble baths, complimentary wireless internet and delicious food offerings for Concierge Level guests. Second Home Kitchen + Bar serves creative American classics, with a lively bar scene and outdoor fire pits. For a little relaxation, head to Antoine du Chez, our on-site salon & spa. The hotel is located in the heart of Denver’s prestigious Cherry Creek shopping district, just steps from the Cherry Creek Shopping Center. Immerse yourself in timeless luxury at the JW Marriott Denver Cherry Creek. ... more   less 
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Also Known As:
Jw Marriott Denver Cherry Creek Hotel Denver
Jw Marriott Cherry Creek
Marriott Denver
Denver Marriott

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