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“Good but still room for improvement”

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Hampton Inn & Suites Denver Downtown-Convention Center
Ranked #19 of 157 Hotels in Denver
Certificate of Excellence
wisconsin
Level 5 Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good but still room for improvement”
Reviewed 24 August 2013

Check in was early and easy. Room was nice and modern but missing a few things like a working bathroom fan and a do not disturb sign. Housekeeping tried to get into our room twice while we were in it. Wifi nice and fast. Free breakfast was great. Valet excellent and helpful. Pool was small but ok. Sleeping was hard because there was some kind of warning alarm across the street in a parking ramp. Checkout was a little uncomfortable. I had to go over to the Homewood Suite desk and interrupt a chat to be checked out. She seemed put out.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hello97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 4 September 2013
Dear hello97, thank you for sharing your recent experience at our Hampton Inn & Suites. I apologize for the poor service you received upon departure. I posted your review for all of the front desk to review to help reinforce the service training that they receive. We make no excuse for your experience and we will work diligently to ensure this is not an experience that is repeated. I look forward to the opportunity to serve you again in the future and earn a 5-star rating!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Chicago, Illinois
2 reviews
Reviewed 19 August 2013

This is an amazing hotel! The artwork on the walls and on the floors is modern and bright and gorgeous. I loved looking at it. The rooms were modern and lovely. The breakfast was the most generous hotel breakfast I've ever eaten in my life! Couldn't stop eating it. It's location near the 16th Street Mall and near the Convention Center is perfect. The staff was helpful. Highly recommended superior product and travel experience. Wow! Sue K

  • Stayed August 2013, travelled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank Sholom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 20 August 2013
Thank you for your review. If you would like additonal information on the artists that we selected specifically for our hotel please consider following us on facebook. We are posting the bios on the artists and other interesting information about our hotel project. We look forward to welcoming you as our guest on your next visit to Denver.
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Rapid City, United States
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2013

Everyone who worked at the hotel were very friendly and helpful. The young man working the complimentary breakfast was very polite and worked so hard to keep up with all of us eating breakfast. The location is great and is just behind the 16th Street Mall Pavillion shops. This hotel was very clean and a nice atmosphere. Bathroom was big which helped with 4 of us getting ready in the morning. We will be back to stay here!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 20 August 2013
Dear Kelly, thank you for your review. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you as our guest again in the future.
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A TripAdvisor Member
Reviewed 16 August 2013

eh, the room is 'modern' but feels quite uptight, made me pine for a W or super 8 to feel like i was not some type of hipster. The shower really! is it that hard to want to close a shower with a curtain/door? 1/2 sheet of glass thats it? come on. that can make for a cold shower, especially given the bathroom door, was a sliding large piece of wood. the room was severely lacking in drawer space, 2 drawers total with the other spot hiding the fridge. please put in comfortable couches too, and maybe a chair. For a king suite, its pretty sparse

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 20 August 2013
Thank you for your review and thank you for choosing our hotels for your Anniversary. Our hotel designer has a background in NYC so she brought a modern feel to a iconic hotel brand. We are a dual brand (Hampton Inn & Suites/Homewood Suites) hotel so I encourage you to consider our Homewood Suites which may suit your tastes. We also offer traditional tub/shower combinations that may best meet your needs. We are thankful for the opportunity to serve you and we look forward to your next visit.
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Erie, U.S. Virgin Islands
1 review
Reviewed 16 August 2013

We stayed with 5 teenage girls for a Girl Scout outing. This hotel is absolutly beautiful. Location is excellent. Right behind shopping, dining and entertainment. The girls had such a great time. We would recomend and will return if we can soon.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Suzy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 20 August 2013
Dear Suzy, thank you for your review. I am glad everyone enjoyed the hotel and the convenience to all that Denver has to offer. When we shared your review with our team everyone was talking about those delicious girl scout cookies! We look forward to seeing you again soon.
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California
Level 6 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 August 2013 via mobile

I stayed here for 5 nights. The location of the hotel can't be beat. Right near the convention center and 1 block from the 16th street mall. Check-in was fairly quick. Room was very clean. My only issues with the room were-
1. The lack of light. We had 3 small windows that faced directly towards another building and even with all the room lights on it was still pretty dark. I would suggest maybe replacing one of the small table lamps with a standing lamp that could provide more lighting.
2. The shower-there is only a half door for the shower so water gets all over the bathroom floor. I had to use the bathmat and extra towels to cover the floor. While it looks really cool, the functionality of it is questionable.
The breakfast has a good variety of items and the younger gentleman that works there is very helpful. He was making sure all items were stocked and offering to take away people's dishes when finished. Pool is a bit on the small side. Business center was good-they have 5 computers to use. I did not use the fitness center but I did look in there and there were plenty of machines. Overall this is a great hotel and I will definitely stay here anytime I'm in Denver.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 16 August 2013
Thank you for staying with us at our new Hampton Inn & Suites in downtown Denver. When you return please request a room on the west side of the building. I believe this will heIp with the view and lighting and make your stay more enjoyable. I shared your review with Steeve in our breakfast area to reinforce the impact he is making at our hotel. We look forward to seeing you again soon!
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Indianapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2013

This hotel surpassed my expectations for a Hampton Inn. While generally nice places to stay, this Hampton had the best fitness center I've had in a hotel experience. The hotel was in a great location, very convenient to the 16th street mall area and convention center. The staff was very friendly and helpful.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Steven L. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this review, 16 August 2013
Dear Stephen, thank you for your review and your loyalty to the Hampton Inn & Suites hotels. I hope you are a member of Hilton's HHonors frequent guest program! I am glad you enjoyed our fitness facility. The owner of our management company emphasizes the importance of a great place for exercise and ensures all of his hotels have top notch facilities. We look forward to welcoming you on your next trip to Denver!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Denver Downtown-Convention Center

Property: Hampton Inn & Suites Denver Downtown-Convention Center
Address: 550 15th St, Denver, CO 80202-4205
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Room Service Swimming Pool
Hotel Style:
Ranked #19 of 157 Hotels in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites Denver Downtown-Convention Center 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hampton Inn & Suites Denver Downtown-Convention Center hotel is in the middle of all that Denver has to offer. Located in downtown Denver, just a half block from the Colorado Convention Center. Our contemporary facility offers 120 comfortable guest rooms, free hot breakfast, and free high speed internet access. ... more   less 
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