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“I guess we were low on the totem pole!”

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Hampton Inn & Suites Denver Downtown-Convention Center
Ranked #22 of 158 Hotels in Denver
Certificate of Excellence
A TripAdvisor Member
12
Reviewed 3 February 2014

Upon check in we were told that we (2 men) would have to have a king room instead of the 2 queen room that we booked and paid for! NOT HAPPY AT ALL! We were furnished a roll away but after a day of travel it made for an uncomfortable stay. Not what we expected as Honors members and regular customers of the Hilton chain in general. Desk clerk made it very clear that she could do nothing to help and that she really didn't care if we were inconvenienced or not. Not what we expected at all for our convention stay.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hampton
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 4 February 2014

I apologize for the issues you experienced upon arrival regarding the room reservation. If you have not received my email regarding this important issue please let me know. We are always disappointed when we have a guest that is not extremely satisfied with their experience. After working through this issue I am hopeful that we are able to restore your faith in our hotel and have the opportunity to welcome you as our guest in the future.

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Reviews (712)
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569 - 575 of 712 reviews

Reviewed 15 January 2014

This Hampton is located conveniently in downtown Denver within walking of convention center, world class dining, Pepsi Center. Nice rooms, quiet, a welcome surprise. Made reservation one week prior with friends who also stayed at Hampton, they were also very pleased. Stayed in king suite - plenty of room for both couples to socialize prior to dinner and after our evening out - great for a two couple trip to Denver to get away from kids for an evening!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 17 January 2014

Dear Deborah, all of us parents appreciate the importance of a night away and I am glad you found our hotel in downtown Denver. We are ready to be your getaway to enjoy everything the city of Denver provides. We look forward to seeing you again soon!

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Reviewed 14 January 2014

Stayed here the weekend of Jan 11-12 and was pleasantly surprised. Much nice than the usual Hampton Inn. Very stylish lobby area. The building is split between a Homewood Suites and A Hampton Inn (both Hilton) and the ground floor is very high-style. Even has a very cool bar on the Homewood Suites side. Hip, modern decor, spacious room. Very reasonable price for the room, but overnight valet parking will cost an extra $31 (it's downtown Denver).

  • Stayed: January 2014, travelled with family
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Thank AParkhillHand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 17 January 2014

Thank you for staying with us in downtown Denver. We wanted the hotel to reflect our location in the heart of the city so we have a much different feel than the traditional Hampton Inn & Suites. I am glad you enjoyed your stay and I hope you will stay with us again!

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Reviewed 13 January 2014

Excellent hotel 5 minutes from Denver Convention Center. Could not fault. Excellent complimentary breakfast, with superb lady in charge, very friendly and welcoming. Would certainly recommend and would certainly stay again. Excellent.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 17 January 2014

Dear Stephen, thank you for your review and your kind words regarding our breakfast hostess. I recognized her for her committment to our guests and she appreciated your comments. We look forward to seeing you on your future trips to Denver.

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Reviewed 12 January 2014

Everything was great about this place expect the breakfast. The room was very nice and quite spacious. The staff was very helpful, especially the valet staff that was working in 5 degree temps when we were there in early December. I would definably recommend this hotel for its location nice rooms and great staff. The breakfast was very mediocre and understaffed for the occupancy of the hotel.

  • Stayed: December 2013, travelled as a couple
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1  Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 13 January 2014

Dear Danielle, thank you for sharing your review of our Hampton Inn & Suites Denver Downtown Convention Center. I would appreciate the opportunity to learn about your breakfast experience and how we can make it better. If you would like to share additional feedback please contact me directly at the hotel. Thank you for staying with us and we hope to see you again soon!

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Reviewed 7 January 2014

This is definitely one of the most convenient places to stay in downtown Denver. It’s close to the famous 16th street and many other nice places. The rooms are really larger than we expected, especially the corner end rooms. Very clean, smells good, friendly staff, and a conducive environment.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Vincent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 17 January 2014

Dear Vincent, thank you for choosing our hotel for your overnight in downtown Denver. We appreciate your comments and look forward to serving you again in the future.

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Reviewed 6 January 2014

Hotel with excellent location, charming atmosphere, accommodating staff, excellent breakfast, coffe/tea/hot coco available around the clock. Beds are comfy and hotel clean and quiet. What more can you ask for?

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hampton
Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Hampton Inn & Suites Denver Downtown-Convention Center, responded to this reviewResponded 8 January 2014

Dear Andrea, thank you for your review of our hotel. We are thrilled that you enjoyed your time with us and we look forward to serving you again in the future!

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Additional Information about Hampton Inn & Suites Denver Downtown-Convention Center

Address: 550 15th St, Denver, CO 80202-4205
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Room Service Swimming Pool
Hotel Style:
Ranked #22 of 158 Hotels in Denver
Price Range: £90 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Denver Downtown-Convention Center 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hampton Inn & Suites Denver Downtown-Convention Center hotel is in the middle of all that Denver has to offer. Located in downtown Denver, just a half block from the Colorado Convention Center. Our contemporary facility offers 120 comfortable guest rooms, free hot breakfast, and free high speed internet access. ... more   less 
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