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“Horrible ”

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Staybridge Suites Denver Stapleton
Ranked #63 of 157 Hotels in Denver
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible ”
Reviewed 13 July 2014 via mobile

Horrible customer service! Broken A/C, broken t.v. in bedroom with nothing reconciled by management. Dirty room..dusty, soap scum, crumbs on kitchen floor. They fraudulently charged my personal card and my corporate card and still have not resolved the issue! No discount for issues..woke up sweating from the heat! Absolutely NOT worth the money..On our coorporate..DO NOT RESERVE list!! EVER!

Stayed July 2014, travelled with friends
Helpful?
2 Thank Martha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Denver Stapleton, responded to this review, 4 August 2014
Dear Martha C,

Thank you very much for your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept our sincere apologies for any discomfort it may have caused you. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Additional Information about Staybridge Suites Denver Stapleton

Property: Staybridge Suites Denver Stapleton
Address: 8101 E Northfield Blvd, Denver, CO 80238-3602
Phone Number:
Region: United States > Colorado > Denver > Stapleton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 157 Hotels in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Denver Stapleton 3*
Number of rooms: 102
Official Description (provided by the hotel):
The brand new extended stay Staybridge Suites Denver Stapleton is located minutes from Denver International Airport, downtown Denver and Buckley Air Force Base. Surrounded by the beautiful Rocky Mountains and next to the Shops at Northfield Stapleton, the Staybridge Suites is the perfect place to stay if you are visiting the Colorado Convention Center, Pepsi Center or Coors Field. ... more   less 
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