What would have been a lovely stay at the HGI Denver was sullied by a lot of small things that irritated us during our stay.
Firstly, housekeeping was abysmal. We kept the room reasonably tidy, so it's not like they were busy with other things. I left the room by 8 a.m. every day and returned for 2-3 p.m. and the rooms weren't made up. Two times, we left towels in the bathtub and they weren't taken. We always hung up our bath towels for re-use (per the card left bedside) but they were taken and replaced when housekeeping did bother to replace towels. And while trying to contact Housekeeping to retrieve a left behind item was painful. I realized that I had left an item behind at 5:15 p.m. and called the front desk. The front desk was reluctant to help but I stated that I was flying out the early the next day (I had checked out to stay at an airport hotel) and that I really wanted to retrieve the item on my way through Denver again in the evening. The front desk went looking for the lost item log and my item was not logged on there. Wait four days and housekeeping finally returns my call and, yes, my item was definitely there.
Every night we had our sleep interrupted by fire trucks with sirens going at around 4 a.m. The fire station is on Colfax and they regularly went along Welton Street (which the hotel is on) with sirens blaring. Although the hotel can't change that, perhaps ask for a room that doesn't face Welton.
Valet was friendly, although it always seemed short staffed during the morning peak periods of 8 to noon. The front desk was courteous but also always seemed understaffed during peak periods. The buffet breakfast in the hotel restaurant (which was included in my stay due to being Hilton Honors Diamond) was excellent --food was fresh, even towards the end of the breakfast service.
I chose to stay here instead of my conference venue of the Sheraton, both due to my Hilton Honors status and because the Sheraton had mixed reviews. If I had to do it all again, I'd try another hotel. It's a shame, since I will find myself in Denver for business again.
- Official Description (provided by the hotel):
- Centrally located between the 16th Street Mall and the 14th Street Streetscape the Hilton Garden Inn hotel in downtown Denver is right next to the Colorado Convention Center. Hilton Garden Inn offers a full buffet breakfast along with a full service restaurant and bar, Pi Kitchen & Bar. Grab an on-the-go meal from our Pavilion Pantry or a specialty coffee from our DazBog Coffee bar. Enjoy all the amenities you'll need for a perfect business or leisure stay at our Hilton Garden Inn Denver Downtown. Book your stay online today! ... more less
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- Also Known As:
- Hilton Garden Inn Denver Downtown Hotel Denver
- Hilton Denver
- Denver Hilton