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Reviewed 3 October 2017 via mobile

I go to Denver every 6 months to see a Dr there in Denver and decided to stay here this year. It was AWESOME!!!! I loved the room and the bed was so comfortable I called when I got home to find out what brand mattress they use. Hospitality was wonderful, my only complaint is the valet parking was expensive. But will be staying there every 6 months now👍🏼👍🏼

Date of stay: July 2017
Trip type: Travelled on business
Thank groovygroomin63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley M, Assistant General Manager at Hilton Garden Inn Denver Downtown, responded to this reviewResponded 11 October 2017

Dear groovygroomin63,

It is always a pleasure having you as our guest and we look forward to seeing you again in 6 months. We would also like to thank you for your loyalty to our property, it is greatly appreciated.

It would be our pleasure to assist you with any future reservations. Please do not hesitate to contact our team directly if you should need help.

Thank you and have a wonderful rest of the week.

Cheers,

Ashley Martinez | Assistant General Manager
Hilton Garden Inn Denver Downtown
Email: ashley.martinez@hilton.com
O:303.603.8000 | D:303.379.0908 | F:303.825.2255
1400 Welton St. Denver, CO 80202

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Reviewed 2 October 2017

Conveniently located diagonally across from the Colorado Convention Center, on the close end of the block with a Hampton Inn and Homewood Suites. The rooms are spacious with a fridge, microwave and Keurig coffee machine. The window opens slightly, so you can check the weather without running down to the lobby. The whirlpool in nice, but the timer could use some help (kept springing back to zero). The gym is small, but not crowded - a couple of treadmills, exercise bike, ellipticals, weights and bench. There's a wall outlet above the desktop, to plug in your electronics. The internet service is quite good (free service). Nice amount of counter space in the bathroom. Can take a long time to get hot water in the shower. Not sure why, but housekeeping changed the temp in the fridge, which resulted in freezing the contents. The next day, they didn't come at all. Had trouble checking in even with a copy of the reservation showing my name on it - I suspect this is more Hilton's fault than the properties, but annoying nevertheless.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank DragonLady13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley M, Assistant General Manager at Hilton Garden Inn Denver Downtown, responded to this reviewResponded 11 October 2017

Dear DragonLady13,

On behalf of all our team members here at the Hilton Garden Inn Denver-Downtown, we would like to thank you for providing our team and future guests with such detailed feedback. We greatly appreciate your feedback.

I would also like to apologize for the inconvenience you encountered while checking in with our Front Desk team. I appreciate the information and this will help me to review the situation and resolve any technical issues that we are unaware of.

Thank you again and we hope you have a wonderful rest of the week.

Warm regards,

Ashley Martinez | Assistant General Manager
Hilton Garden Inn Denver Downtown
Email: ashley.martinez@hilton.com
O:303.603.8000 | D:303.379.0908 | F:303.825.2255
1400 Welton St. Denver, CO 80202

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017 via mobile

I've stayed at this hotel a couple times now and it's always a solid mid-range option in downtown Denver. I loved staying in a large suite last time with a gorgeous mountain view, but this time was in a standard king with mountain view. Unfortunately it was
cloudy the whole time so I couldn't see any mountains :( I was disappointed that the window was quite small and it didn't get great light in the room. Rooms have been recently renovated so are a step above a typical Hilton Garden Inn room. The free breakfast buffet for Gold members wasn't that great, but hey- it's free! Overall I recommend this hotel.

Date of stay: September 2017
Trip type: Travelled on business
2  Thank Sfamor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley M, Assistant General Manager at Hilton Garden Inn Denver Downtown, responded to this reviewResponded 11 October 2017

Dear Sfamor,

It is always a pleasure having you as our guest and I apologize that your most recent stay with us was not as great as the one before. Please do not hesitate to contact me directly the next time you are visiting and I will be more than happy to assist you with room selection. We value your loyalty to our brand and property.

Thank you and I hope you have a wonderful rest of the week.

Warm regards,

Ashley Martinez | Assistant General Manager
Hilton Garden Inn Denver Downtown
Email: ashley.martinez@hilton.com
O:303.603.8000 | D:303.379.0908 | F:303.825.2255
1400 Welton St. Denver, CO 80202

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Nice hotel. Slow internet, no breakfast room service. Good location close to 16th St. Mall. Walking distance to Pavilion and Union Station. Valet parking pricey at $39/day. Rooms on Weldon St have views of Rockies and stadium

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank csg107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley M, Assitant General Manager at Hilton Garden Inn Denver Downtown, responded to this reviewResponded 11 October 2017

Dear csg107,

Our team appreciates you taking the time for providing us with feedback about your recent stay with us. We are pleased to read that you enjoyed our property and it's location. Although we do not offer room service for breakfast, guest are able to place an order and take it their room. Sorry for any inconvenience this might have caused you.

We hope to have you as our guest again and wish you a wonderful rest of the week.

Warm regards,

Ashley Martinez | Assistant General Manager
Hilton Garden Inn Denver Downtown
Email: ashley.martinez@hilton.com
O:303.603.8000 | D:303.379.0908 | F:303.825.2255
1400 Welton St. Denver, CO 80202

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Good location, with several other large hotels nearby.Comfy and large rooms, clean and in good shape. Helpful staff.
The AC unit was noisy, as Denver has fresh nights, switching it off was not a problem.
Leave your car at home, the parking is expensive and the hotel is easily accessed from the airport (train to Union Station and then free mall shuttle to Welton Street + 2 blocks walking).

Room tip: higher floors facing west have the best views
Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank riehen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley M, Assistant General Manager at Hilton Garden Inn Denver Downtown, responded to this reviewResponded 11 October 2017

Dear riehen,

Thank you for choosing our property while visiting Downtown Denver and thank you for taking the time to provide our team and future guests with feedback. We hope to have you as our guest again in the near future and if you should need any assistance please, do not hesitate to contact our Front Desk team directly.

Warm regards,

Ashley Martinez | Assistant General Manager
Hilton Garden Inn Denver Downtown
Email: ashley.martinez@hilton.com
O:303.603.8000 | D:303.379.0908 | F:303.825.2255
1400 Welton St. Denver, CO 80202

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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