I checked in very late (early morning actually 1AMish) and the first comment from the person at the counter was; "you are checked in already" after I gave her my name. I responded with; "no I am not" and had to wonder how they could have screwed this up so bad. I have a Polish last name and it is HIGHLY unlikely they are littered with a pile of reservations from others with my name! To make matters worse, this person in that was checked in was using my credit card!!!! I gave them a different card and told them to cancel the other room and take my name and card off of it. At this point there is still an authorization on my card. This is not the first time that I have had billing issues with this hotel. The last time was an error when I was using a gift card (Marriott and Southwest had a gift card promotion). I will not stay here again for these reasons. I have to wonder if I am gong to have to dispute this with my credit card company. When you travel 100+ nights (sitting in a Springhill in Natomas now), the last thing you need is to have to sort out their bookkeeping errors!
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- Also Known As:
- Springhill Suites Denver Airport Hotel Denver