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“A few of the many complaints ...”

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Lumber Baron Inn & Gardens
Ranked #5 of 11 Denver B&B and Inns
Certificate of Excellence
A TripAdvisor Member
Denver, Colorado
111
Reviewed 17 August 2003

Our formal, evening wedding was ruined by the lack of customer service at the Lumber Baron Inn. For starters, the Innkeeper was on vacation and left an incompetent replacement who demaded I remove the previous wedding's decorations. I had mistaken her for the cleaning staff, as she was dressed in shorts and a wrinkled short-sleeved shirt. No attempt was made to provide hand towels in the back garden after it rained lightly before the ceremony, and she spent most of the evening making personal calls from the back office or setting up for another event scheduled for the next morning. After discovering that the air conditioners in three of the five rooms were not working, the Innkeeper (with whom we spoke on the phone) did not apologize and made no suggestions of what to. In fact, he seemed annoyed that we disturbed him on his vacation. So, at 1:30am, we were searching the house for the circut breaker box. The replacement staff member locked up the house and left the property for the evening and the morning breakfast was inedible. We still have not received an apology from the Innkeeper for ruining our wedding day.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LumberBaron, owner at Lumber Baron Inn & Gardens, responded to this reviewResponded 2 January 2007

Dear future guests- please disregard the review submitted on August 17, 2003. Written in the heat of the moment by the mother of the bride, this review was to have been removed years ago (shortly after it was submitted) when a settlement was reached to fairly compensate this disgruntled guest. Removing this review was part of the settlement.
As the owner of the Lumber Baron Inn & Gardens, it's a heart-breaker to know that any single guest's experience does not meet their expections or the high expectations we set for ourselves for every single event. After all, we live at the Inn and personally handle each and every of the dozens of events we host every year. Of course, we're only human and we're anxious to prove to you personally that the Lumber Baron Inn & Gardens is worth you consideration as host to your wedding, meeting, Murder Mystery Dinner, or overnight stay. Thanks, Walter Keller, owner.

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Additional Information about Lumber Baron Inn & Gardens

Address: 2555 W 37th Ave, Denver, CO 80211-2850
Region: United States > Colorado > Denver > Highland
Amenities:
Free Breakfast
Hotel Style:
Ranked #5 of 11 B&Bs / Inns in Denver
Price Range: £126 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lumber Baron Inn & Gardens 4*
Number of rooms: 5
Reservation Options:
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Also Known As:
Lumber Baron Inn And Gardens
Lumber Baron Inn & Gardens Hotel Denver

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