Our formal, evening wedding was ruined by the lack of customer service at the Lumber Baron Inn. For starters, the Innkeeper was on vacation and left an incompetent replacement who demaded I remove the previous wedding's decorations. I had mistaken her for the cleaning staff, as she was dressed in shorts and a wrinkled short-sleeved shirt. No attempt was made to provide hand towels in the back garden after it rained lightly before the ceremony, and she spent most of the evening making personal calls from the back office or setting up for another event scheduled for the next morning. After discovering that the air conditioners in three of the five rooms were not working, the Innkeeper (with whom we spoke on the phone) did not apologize and made no suggestions of what to. In fact, he seemed annoyed that we disturbed him on his vacation. So, at 1:30am, we were searching the house for the circut breaker box. The replacement staff member locked up the house and left the property for the evening and the morning breakfast was inedible. We still have not received an apology from the Innkeeper for ruining our wedding day.
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- Also Known As:
- Lumber Baron Inn And Gardens
- Lumber Baron Inn & Gardens Hotel Denver