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“A First for Us” 3 of 5 bubbles
Review of The Timbers Hotel

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The Timbers Hotel
Ranked #97 of 154 Hotels in Denver
Sacramento, California, United States
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A First for Us”
3 of 5 bubbles Reviewed 31 March 2014

It is hard to write a harsh review, but I feel like this site is here to provide insight. We arrived in Denver early in the morning, and stopped by the hotel to see if we might be able to drop our bags. This hotel did NOT look like it was at capacity, and though I know it was well before check in time, in my experience, if a room is prepared, they are happy to let you check in. This was not the case. The desk clerk did not check our reservation or our room assignment at all and just told us that the housekeeping staff would not even be there for a couple of hours!
At any rate, we went off and spent the day with our son, and returned around 9 PM. Again, there was no indication that it was busy AT ALL. The gal assigned us the room right next to another person who had just checked in. When we got to the room, my husband opened the door, took one step inside and turned on the light. There was a guest sleeping in the bed!!! In our many travels, this has NEVER happened before! We retreated as quietly and quickly as we could, wandered with all our stuff way back down to the front desk and explained the situation. They seemed to find it quite funny, somehow. We were then given what they described as an upgraded room. It was very large and great, actually. When I looked back at the reservation, THIS was the type of room we had reserved and paid for in the first place. In fact, the room given in error was a downgrade. I don't know what happened, but it was handled in a pretty unprofessional manner all around. It seemed remarkable to me that with an error of this caliber they were not falling over trying to make up for it. In the mean time, I feel horrible for the poor person we walked in on! I have never been familiar with the art of getting the most out of customer service complaints, but I wish there had been some sort of offering during this unfortunate visit. I would suggest that the owners of this establishment spend a little more time training their staff.
On the plus side, as I said, the room was nice; it was unfortunate we had so little time to enjoy it. Had they checked us in early, I would have all sorts of nice things to say. We had to leave very early the next morning back to the airport, and thank goodness, the shuttle arrived to pick us up on time and we were delivered to DIA without incident.

Room Tip: Make sure you are the only one assigned to it! (see above)
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  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank alian5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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309 reviews from our community

Traveller rating
    87
    70
    51
    35
    66
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Colorado Springs, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

Stopped in on a Friday night, with no reservations, got a very large 2 room suite for a great price. Room was clean and bed was comfortable. Hotel has a western rustic flare. Could use a little up keep and a little clean up in the commons areas. Staff was very freindly and helpful, though a little short handed. Other than that it was a quite nights sleep.

Room Tip: Rooms that face the inner courtyard are quieter.Rooms on the 2nd floor are warmer.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cynthia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 March 2014

United was so gracious to voucher the Timbers. Won't stay there again. Run down dirty, pay by the hour place. Poor girl at the front desk was overwhelmed by people(5) waited in line for 30 minutes. Shuttle service took an hour to pick anyone up. I was forced to take a cab which cost me 60. This was a bad experience. I will never stay or tell my friends to stay at the Timbers.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Stevo208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

I had to make a last-minute trip to Denver due to an emergency surgery for a close family member. I picked The Timbers for the following reasons:

Hospital Hotel Rate and Complimentary Shuttles*: The University of Colorado Hospital discount rate and complimentary airport shuttle, as well as the complimentary 5-mile radius shuttle service that included the University of Colorado Hospital. This allowed me to get where I needed to go without the worries of renting a car and driving in an unfamiliar city.
*Reservations to go anywhere need to be made at least two hours in advance; therefore, early AM transportation should be booked the night before. Airport transportation should be booked 24 hours in advance

For the above reasons and those that follow, I am giving the hotel an average rating.
Front Desk Assistance: Upon arriving, I was allowed to check into my room, even though it was before 10am. The front desk printed my airline boarding pass the night before I was leaving.
Lobby: Nice ambiance and seating around the fireplace.
Room: I had a “small room,” but it was spacious, and the bed was very comfortable. The “small room” does not have a kitchen, but it has a coffee maker, small refrigerator and microwave.
Room/Hotel Décor: There seems to be some attempt at updating the room and hotel decor,
Shuttle Drivers: Mostly, I was very thankful for and appreciated the shuttle drivers who were friendly and went out-of-their way to help me when problems arose that was not their fault.
Manager’s Reception: There is a Manager’s reception, Monday – Thursday; however, I was not able to attend.

For the following reasons, I cannot give this hotel a higher rating:
Shuttle/Front Desk/Management: I understand and realize that rules and time schedules are needed for the shuttle. But in spite of this “convenience,” it is not always convenient. But my biggest problems arose on my return trips to the hotel “when no reservations” were needed. In spite of being told on numerous occasions by the drivers and front desk that all I had to do to get a ride back to the hotel was call, and they would send someone right over; my shortest wait was 35 minutes; the longest wait was over an hour. I even called at 3:30 to arrange for a 6:30 ride back to the hotel because I had a lot to do that evening. However, someone at the front desk put me on the "Stock Show" shuttle instead of the "hospital" shuttle. When the shuttle was 20 minutes late, it took three calls to the front desk to get the error straightened out and an additional 45-minute wait. Additionally, it took the hotel management/front desk at least a day of unusual shuttle demands by the Stock Show attendees, to finally set up a Stock Show shuttle schedule that would not inconvenience the remaining guests, as well as the staff.
Hotel Policy/Front Desk: If there is a free breakfast buffet, no one told me; maybe it's because of my discount room rate. However, I was not even informed of the fact that breakfast was served at the hotel. There was no information in the room, and breakfast is not on the Room Service Menu. The rooms have no coffee creamer. The maids only restock sweetener, so you will need to get creamer from the front desk. However, often there is no creamer at the front desk coffee maker, and, from my experience, often there is no one to be found at the front desk.
Carpeting: Although there seems to be some attempt at updating the hotel décor, the old and bad carpeting stands out and is in desperate need of replacement. I heard that the entire hotel lobby had flooded this past year, but apparently, they did not replace the 1st floor carpeting near the lobby area as it is thin and buckling in places. The 2nd floor hallway carpeting is very dirty, and the carpeting in my room was frayed all the way across the bathroom threshold, exposing carpet tacks, which I managed to step on even when wearing socks.
Room Service/Front Desk: Room service was not available, at least the night I tried to use it. First, there was a busy signal at every attempt to call, and I called several times. Then the front desk connected me; however, I was immediately put on hold by the Restaurant/Room Service. After waiting on hold for over 10 minutes, I decided to walk to the McDonalds next door even though it had been a long day, and I was exhausted. There was no one at the front desk on my way out to McDonalds, so I informed the attendant of what happened upon re-entering the hotel lobby. Although the front desk attendant appeared horrified, mumbled something like that shouldn’t happen, and looked to be calling the restaurant/room service, I was not offered anything for their incompetence or my inconvenience. A breakfast voucher or even a piece of cheesecake that was on the room service menu would have been a nice way to say they were sorry.

I have worked in a hotel and know good customer service. The front desk at The Timbers rarely offered anything but excuses to compensate for the many issues that I encountered during my stay. In contrast, the shuttle drivers bent over backwards on at least two occasions to try to make “right” any wrongs that I experienced, even when it was not their fault. In summary, there are some problems with this hotel that only hotel owners/management can resolve, but I would say that most of the issues revolved around the hotel staff being unprepared and overwhelmed with the demands of the number of Stock Show guests staying at the hotel. Given the situation, some employees handled the situation better than others.

  • Stayed January 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank kcsuzyq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 22 January 2014

Due to a mechanical airplane issue we ended up with a hotel voucher to the Timbers late on a Tuesday night from United Airline. The airline told us there should be shuttles every 10-15 minutes or so he thought. When we finally found where we needed to wait (I guess they only pick up on one side of the airport when other shuttles pick up on both) we found other stranded travels also under-dressed for the cold weather miserably waiting too. Many had called the hotel and had been told the shuttle would be there in 30 minutes though none of them called at the same time. I was traveling with two small children. By the time the shuttle came we had been waiting in the cold for 40 minutes but no one was willing to go inside for fear of not getting a seat. The van finally pulled up and the young lady driving was completely indifferent to all of us cold, tired and annoyed and about to cram into a too small van. There were so many of us I had to have one of my kids on my lap and some wives sat on their husband's laps. The drivers only comment was "we have had more than this before!" So a history of poor service was admitted. The hotel is about 15 miles from the airport but the shuttle stops at another hotel on the way there. When we got there there was about 15 people in need of help and one person manning the desk. It was close to 1AM. The desk person was not genuinely friendly in any way and seemed annoyed I needed a room that would fit 3 people. I needed to take the 6AM shuttle back to the airport and was informed all shuttles from 4-6AM were full. They also don't offer any food until 6AM. I had to ask the person at the desk how to get to our room because she didn't offer any direction and I had to wake my kids up off the lobby couch to find our way as it was. I had the hotel arrange a taxi for us. I really can't comment on the room too much, we walked in the door at 1:15AM and had to be back in the lobby less than five hours later to catch the taxi. We were all very chilled from the long wait outside and the room was cold. I jacked up the heat and had to get up to turn it down once we warmed up. There was a full size fridge with freezer and kitchen. I used the fridge to keep some medication cold and refroze my icepack but didn't use the kitchen otherwise. The "taxi" that arrived eventually was called American Signature Limousine. I said I didn't want a limo, I wanted a taxi, and it was just a run of the mill four door black car, without any taxi info on the outside. We then had to pay $45 to get back to the airport late. Also when we entered the lobby in the morning there was no one at the front desk. I went outside to double check the taxi wasn't out of sight since it was late and suprised the front desk person who was standing off to the side smoking a cigarette. There were other people waiting at the desk for help when she went back in. It was a different person that checked us in.
If you have the option of going elsewhere, pick somewhere where the staff actually cares and is helpful and professional. I tried to contact a manager via the contact emails on their website and both email addresses bounced.

Room Tip: Pick a hotel with better staff.
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  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank amybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Lansing, Michigan
Level Contributor
210 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

Though the property is in need of some updates, the room was exceptionally large (larger than my apartment) and the complimentary breakfast buffet quite generous. Great location just off I-70 and convenient to both downtown and the airport.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 January 2014

My son and I feel so uncomfortable in regards to safety! We just got out of the hospital and waiting on our flight tomorrow people around us are in and out of their rooms, slamming doors, loud just being so rude....some room has a dog barking too. Upon check in the front desk was rude. Beds are good but room cleanliness sucks! Never ever would I recommend this hotel thank god I never have to be here again.lobby and cafe are beautiful and deceiving...

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Spicers05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Timbers Hotel

Property: The Timbers Hotel
Address: 4411 Peoria St, Denver, CO 80239-4817
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #97 of 154 Hotels in Denver
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Timbers Hotel 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Timbers Hotel Denver
Timbers Denver

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