I had the most bizarre experience at the Downtown Sheraton. From the outside everything looks right - big hotel, nice decor, professional looking, etc. But, the operations of the hotel were unbelievably bad. First - the food. My daughter and I ordered room service the first night we were there. She got the kid's burger. I got a pepperoni pizza, homemade potato chips and a fruit plate. The pizza was probably the worst pizza I have ever had. If you have ever had a pizza from Seven Eleven or a really bad frozen pizza - the Sheraton Pizza was much worse. The crust was like cardboard, the cheese and the sauce tasted like pure chemicals. As to the fruit plate - the honey dew melon was as unripe as you could get, and the watermelon was like rubber. The potato chips (which had some kind of sauce) were half raw - uncooked. My daughter said that her hamburger was mostly fat. For all of this deliciousness I was charged $80.00. (21% mandatory gratuity and $3.50 "delivery charge." Of course, they have another line on the slip for "additional gratuity.").
Second - housekeeping. Because I didn't eat hardly any of the food, when we left the next day to go to the Broncos game, the tray of food was still there. I made sure that the privacy sign was not on the door so they would clean the room while we were gone. (The room was a bit messy because we got in late, unpacked all of our stuff, and we were really tired). When we got back from the game at abuot 6:00 p.m., the room looked completely untouched. All of the food from the night before was still there (stinking!). No housekeeping at all. Unbelievable! Mind you we spent $400/night for this room because it was a holiday weekend. I called the manager [Manuel] and told him that housekeeping never came. He apologized. But as I was on the phone I noticed that the beds were made! So, housekeeping had indeed come. They just hadn't cleaned anything and hadn't taken any of the food. They just made beds, left everything else where it was and they left. So bizarre. The manager offered to send someone up to clean, but I told him that we were exhausted and didn't really want someone in there at that time. I asked him to send someone up in an hour after we had had a chance to rest. I figured we would go out and get something to eat. Five minutes later there was a knock at the door. I answered the door and there was a sixty-five year old woman standing there in a housekeeping uniform. She look eastern European. I said "Can I help you?" She just stared at me and pointed at the room. It soon became apparent that she did not speak a word of English. Not one word. She just kept pointing at the room and saying "eeep" "eeep". It was the strangest experience I had ever had at a hotel. It was like I was in a third world country. I tried to be polite. I said "Ma'am I am sorry but I don't understand what you are saying. Would you like to clean the room?" She said "eeep" "eeep" and kept pointing. She then handed me a slip of paper that said "207 service." I said "Ok, I guess you can come in ." She came in the room, and I went and sat on the bed and resumed my iPad viewing. She then turned around, left and shut the door. That was it. We did end up going out for dinner that night. When we came back - still no cleaning. The next morning at 7:40 a.m. we were sleeping and we were woken up by a knock on the door. Before we had a chance to respond, someone opened our door. Fortunately we had the security latch on so they couldn't get in. It was housekeeping - waking us up at 7:40 a.m.! We stayed in bed and they left. We checked out at 9:00 a.m. We never did get anyone to clean our room.
Needless to say, I would never stay in this hotel again. No one should. The thing is - it is huge - it has the Sheraton name on it - and I am sure that they have huge conventions, etc. But, the emperor has no clothes! Horrible food. Horrible bizarre service. Outrageously overpriced. And they do not understand English - even the manager. STAY AWAY!
- Official Description (provided by the hotel):
- The Sheraton Denver Downtown Hotel is centrally located in Denver's financial and business districts, surrounded by fantastic shopping, microbreweries, restaurants, and other activities. ... more less
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- Also Known As:
- Sheraton Denver
- Adams Mark Denver
- Adamsmark Denver
- Denver Sheraton