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Sheraton Denver Downtown Hotel
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Reviews (2,557)
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1,405 - 1,410 of 2,557 reviews
Reviewed 7 November 2013

My fiance and I stayed overnight here in October. The front desk person did not even tell us directions to get to our room. When we got to our room, the room key did not work, and we had to find a member of the hotel staff to get it to function right. The room smelled moldy, and the TV did not work properly. For the price we paid, we should of gotten an exceptional room and better service, and will not go out of our way to stay at this location again

  • Stayed: October 2013, travelled as a couple
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Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this reviewResponded 9 November 2013

Dear Renee B,
Please accept my apology for our failing to meet your expectations upon arrival and our lack of appropriately preparing your guest room for your stay. We definitely should have provided you with thorough instructions on how to get to your guest room. Since we are the largest hotel in the State of Colorado occupying two city blocks directly on the famous 16th St. Mall it can be overwhelming for first time guests to navigate our hotel; we should have provided you with better instructions and I am sorry. I would like to speak with you further should you wish to spend some additional time with me so I can apologize in a more personal manner. Please feel free to contact me at chuck.schuringa@sheraton.com

Chuck Schuringa
Hotel Manager

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Reviewed 7 November 2013

The people are very nice. Although helpful is not a word I'd use. I had to ask a guy for a cart when I pulled me car up. I was standing at the wrong place to check my luggage with them for a few hours - the guy waved me over to tell me I was in the wrong place and watched me try to lug and drag all my luggage - you think he could have offered to help? It's a giant hotel - So imagine finally getting to your room after rounding three hallways to find out one of the two keys they gave you doesn't work. Then waiting for the security guy to get there. And lastly I left my iPhone chord in the room. They went to find it and then told me it would be $15 to send it to me. Not only can I buy a new one for that price, but it's so small (it could fit in a small manilla envelope and be mailed with 3 stamps). It would cost them under a $1 to mail it to me. And they STILL charge for Internet access. Even the Hampton Inn or Best Western don't charge for internet! Who still charges for internet access? No shower cap? You only get one free water. What if there are two people in the room? Hated this hotel

  • Stayed: November 2013, travelled with friends
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Thank shelly961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this reviewResponded 9 November 2013

Dear shelly961,
Thank you for your feedback. I am glad that your staff impressed upon you their cheerful nature. Your comments regarding our valet/luggage assistance staff are of particular concern to me and I would like to connect with you directly to gain more information so we can hold these staff member accountable for their lack of service and indifference to your needs. I am also sorry that you were offered such an expensive option for mailing your iPhone cord back to you. We do have more inexpensive options for mailing items guests have mistakenly left behind and I am sorry that they did not suggest this to you. We do offer complimentary wifi service in all of our lobby areas as well as a complimentary hour daily so our guests can access their e-mail and other urgent internet needs. Please let me know if you still need to get your cord back, I would be happy to have it sent to you immediately. Chuck.schuringa@sheraton.com
Chuck Schuringa
Hotel Manager

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Reviewed 6 November 2013

To anyone looking for a safe and wonderful place to stay,please check out the Sheraton at Denver. My wife and i went for a week and the experience was unbelievable,The way the Sheraton and it's staff take pride in serving their patrons,is great.You feel like someone special from the moment you are greeted at the front desk to the time you reach your room. Every room is a suite, they are extremely clean with every thing you want from a first class hotel. My wife and I recommend this hotel for a good family experience. I know that you and yours will have the time of you life when you get there. Don't miss the gym too ;)

  • Stayed: November 2013, travelled as a couple
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Thank CallmeMatthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver, General Manager at Sheraton Denver Downtown Hotel, responded to this reviewResponded 8 November 2013

Dear moha0157,
We are delighted to hear you thoroughly enjoyed your stay with us recently. We take great pride in the hard work of our associates and are happy they were able to add to your memorable experience. We hope that you and your family do pay us a visit again in the future. Thank you for your compliments.
Tony Dunn, General Manager

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Reviewed 5 November 2013

Stayed at the Sheraton for business in September and was booked in the "Tower" which is the old section of the neighboring hotel. Rooms are small and dated - even though they were renovated some time ago. Just be cautious. Additionally if staying in the Tower you must cross the street to get to your room (albeit via a bridge) - its still a hike for a guest.

  • Stayed: September 2013
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Thank IrvingtonVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

Stayed in this hotel for a conference and it was very nice. Definitely worth all 4 stars and possible more if it weren't for the food. The room was very spacious and clean. Even the carpet felt fresh. The hallways were neat and clean, nothing out of place. Th bed was amazingly comfortable and I loved the pillows. I have back issues and i slept well every night. The staff was very helpful. The only negative was the food. The conference food left much to be desired and the coffee/tea bar had no lemons Each day I had to ask for lemons and because they are kept on a different floor it took a minimum of 15 minutes to get some. Seems like common sense would bring you to put lemons next to the tea bags and honey. Other than that, absolutely no complaints!

  • Stayed: November 2013, travelled on business
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Thank rpboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver, General Manager at Sheraton Denver Downtown Hotel, responded to this reviewResponded 8 November 2013

Dear rpboz,
We are delighted to hear that you enjoyed your stay as well as our Sheraton Sweet Sleeper bed. We feel that a great night’s sleep is essential to any great day while traveling. We apologize about the lemons and will get this review to the appropriate department to notify them. Thank you for your feedback. We hope to see you back for business or pleasure again soon.
Tony Dunn, General Manager

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