I recently stayed here with a large group of friends. The hotel has positives--nice pool area (although the pool isn't heated), the gym is nice and we all loved the fruit water placed in the lobby each day. The location can't be beat. However, a few things marred our stay. The elevators were slow (or not working), and the door to our room wouldn't shut unless we manually pushed it closed, which we didn't notice right away--I took a shower without realizing anyone could have walked into the room . Lines at the front desk were LONG no matter what time of day (I felt a little sorry for the employees). One person in our group said they were given a room that hadn't yet been cleaned. When I checked out I discovered I was charged for three 800-number phone calls to arrange for airport transportation (ironically, a number given to me by the front desk). I looked on the phone before I made the calls and didn't see anything about charges for 800 numbers; a travelling companion had also looked and didn't see it, either. When I got home I called corporate customer service and got the charges removed, but really, in this day and age there shouldn't be charges for 800 numbers. I had a nice weekend but left with a sour taste in my mouth due to the unexpected charges.
- Official Description (provided by the hotel):
- The Sheraton Denver Downtown Hotel is centrally located in Denver's financial and business districts, surrounded by fantastic shopping, microbreweries, restaurants, and other activities. ... more less
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- Also Known As:
- Sheraton Denver
- Adams Mark Denver
- Adamsmark Denver
- Denver Sheraton