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“Not up to Sheraton standard i expected”

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Sheraton Denver Downtown Hotel
Ranked #63 of 157 Hotels in Denver
GreenLeadersSilver level
Abidjan, Cote d'Ivoire
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not up to Sheraton standard i expected”
Reviewed 16 August 2014 via mobile

I was a bit disapointed by few details:
AC blowing too much or not enought.
Phone from a previous era and not working!
Impossible to order breakfast, one because the phone didn't
Work and two, online couldn't Work either.

The good points:
Friendly staff
Parking system well in place
Rooms clean and bed confortable.
Price acceptable

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Adauchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (573)
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Ridgeland, Mississippi
Level Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 August 2014

Heart of downtown. Parking is NOT FREE. Great central location about 30 min from the airport.
Large comfortable rooms. Clean comfortable rooms. I would recommend this hotel to anyone that is looking for a good central location in Denver. Service was average.

  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Allen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

This hotel is in a wonderful area, and the staff are courteous, rooms clean.

However: Because of it's location, it is exceptionally busy. Normally not a problem, but the tower elevators, as a result, were a nightmare. Multiple times we waited over ten minutes for an elevator, finally getting one stuffed with people. Worse, because of the age of the building, several of the legators were clearly added after-the-fact and are some of the smallest I've seen.

It's unfortunate, because there's nothing I suppose they can really do about it. If I stay in this area again I will request a lower floor or NOT in the tower building.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Orenwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 August 2014

I was booked in the Tower Suite as part of my SPG preferred level. Exiting the elevator and walking to my room, the halls smelled like musty, old, moldy gym socks and feet. It was terrible- the carpets desperately need cleaning. This smell was detectable in my room as well, to a lesser degree. I can't get past this foul order to comment on any other features of the room or hotel because it is THE prominent and most memorable feature of the hotel.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Advourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this review, 15 August 2014
Dear Advourner,
Thank you for providing us with valuable feedback so that we can improve. I am so sorry that there was a disagreeable odor in the hallways near your room. We do have regularly scheduled carpet cleaning but it appears that we need to address the floor your room was on quickly. Can you send me your contact information to chuck.schuringa@sheraton.com and I will call you directly to gather more information as well as apologize personally?
Thank you
Chuck Schuringa
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Denver hotels

Atlanta, Georgia
Level Contributor
146 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 12 August 2014

Older Sheraton property located in convenient downtown location. Very much a convention/business traveler hotel. Rooms are in need of major renovation. All expected amenities including restaurants, bars, etc.
Attended a large conference. Probably would not stay again unless needed due to business meetings.

Room Tip: Higher rooms afford some views. Also more quiet.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Kirk R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 21 August 2014
Dear Kirk, R
Thank you for your stay. We are sorry to hear you were not satisfied with our rooms. We hope to see you again in the future.
Sincerely,
Tony Dunn/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, United States
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 August 2014

We only stayed here one night during a 5 week cross country tour. The hotel is HUGE and definitely geared towards the business person. However, as leisure travellers, we were treated nicely and our room was beautifully furnished and comfortable. Quite expensive for any amenities (paying for Wi-Fi???) but the location was perfect for our one night stay. We were able to have a good dinner at Katie Mullens' and enjoyed drinks at the YardHouse after walking around Denver.

Room Tip: The hotel is HUGE. If you want a specific location in the buildings it consists of, you need to ask...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank mamaH5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, AZ
Level Contributor
87 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 August 2014

This hotel is located right in the center of downtown Denver and on the 16th Street Mall. It has excellent accessibility to the free shuttle system that runs along 16th Street. It is within walking distance to the Convention Center, and major parks. The rooms are cleaned, spacious, and comfortable. Our room was located on the 16th floor with great views the city, the park and the mountains. The staff is friendly and thrives on customer service.

There are two restaurants in the hotel both very good, and a cocktail lounge. The hotel offer a Happy Hour 5:00 – 7:00 PM daily. Should you stay at this hotel, take advantage of the Happy Hour. The Yard House is one of the restaurants in the hotel. It is a high energy restaurant with good food and excellent service. If you plan to dine in this restaurant, I suggest you book reservations.

The price of the rooms is reasonable; but you have to be aware of the additional costs. You only get 2-hours of free WIFI a day. If you need more than this, the cost is $14.95/day. Parking is very expensive; self-parking is $28.00/day, and valet parking is $39.00/day (with unlimited in/our privileges). We opted for valet parking and were satisfied with the service.

I researched most of the hotels closed to downtown, and the Sheraton was the most reasonable, and most convenient. We will use the Sheraton again.

Room Tip: There are two towers in this hotel. We spoke with folks that were staying in the tower where the Ma...
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Green Features: If you look around the hotel and your room is very obvious that the property is committed to environmental practices.
  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank MMasumoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Denver Downtown Hotel

Property: Sheraton Denver Downtown Hotel
Address: 1550 Court Pl, Denver, CO 80202-5107
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Denver
#21 Luxury Hotel in Denver
#48 Business Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Denver Downtown Hotel 4*
Number of rooms: 1231
Official Description (provided by the hotel):
Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment and situated in the heart of Denver's financial and business district, we're superb choice for both. ... more   less 
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Also Known As:
Sheraton Denver
Adams Mark Denver
Adamsmark Denver
Denver Sheraton

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