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“Great Hotel within walking distance to much of Downtown Denver”

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Sheraton Denver Downtown Hotel
Ranked #61 of 157 Hotels in Denver
GreenLeadersSilver level
Kansas City, Kansas
1 review
“Great Hotel within walking distance to much of Downtown Denver”
Reviewed 9 July 2010

My husband and I recently stayed at the Sheraton Denver Downtown Hotel on our brief retreat from reality. I opted for this hotel because of the rates the offered for this location. With so much surrounding 16th St. and this corner of Downtown, there is never a shortage of things to do. You must pay to park but the price per night isn't much different than surrounding hotels. Word of caution to travelers choosing the Green Option; be sure to find the Green Option tag in your room and hang it on your door before 2am to receive the voucher. This was not explained to us at the front desk as our attendant was attempting to help a new staff member check in a family while checking us in simultaneously. Overall her service and that of all staff there was great. She was certain to explain the double set of elevators in the parking garage and their relation to the differing towers that were available for guest rooms. All in all a very good stay.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank clfails379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear Clfails379,

We are delighted to hear that you enjoyed your time with us. Our 16th St. mall location is great for all of our guests looking to experience downtown Denver.

We strive very hard to make sure that all of our team members are up to date on the “Make A Green Choice” program and apologize if there was any confusion on the program’s stipulations.

Thank you for sharing your remarks with us. We look forward to welcoming you back to the Sheraton Denver Downtown.

Sincerely, Mike Ehmann – General Manager
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (569)
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English first
Longmont, Colorado, USA
1 review
Reviewed 8 July 2010

Room amenities were minimal. No refrigerator, soiled bedding upon arrival, paper coffee cups, no robes, broken drapery pull. While using the pool we had a large group next to us who smoked continuously. We phoned guest services to have someone talk to them, but it never happened. Parking was ridiculously high. We paid for valet parking and though we never used the valet, we were still charged full price. On a positive note, the staff was very curteous. I will not recommend this hotel to others, nor be back myself.

  • Stayed July 2010, travelled with friends
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Helpful?
Thank colo_girl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear Colo_girl_10,


We are deeply concerned with the challenges you faced during your stay. Our team members strive very hard to provide an exceptional experience for all guests and it seems that we fell short of your expectations.

I would greatly appreciate the chance to speak with you further about your stay – I can be reached at denversheraton1@gmail.com.

Sincerely, Mike Ehmann – General Manager
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San Diego, California
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2010

We spent 4th of July weekend here and were able to watch the fireworks from our window (my 3 year old couldn't stay awake to see them outside at the Civic Center). The location is awesome, just a couple blocks from the capital building and art museum and located on the 16th Street pedestrian walkway. There is a Starbucks across the street and a Barnes & Noble on the adjacent corner. Great places to eat are only a few steps from the front doors. The rooms are very modern and the beds are great with big fluffy pillows (four per bed!). The building is also pretty secure and feels quite safe. I would stay here again.

  • Stayed July 2010, travelled with family
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Helpful?
1 Thank LJSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear LJSU,

On behalf of our Team Members, thank you for sharing your experience with us.
Our newly renovated hotel and the 16th St. Mall location are great reasons for guests to stay with us while in town enjoying the sites of Denver.

We look forward to welcoming you back on your next journey to Denver.

Sincerely, Mike Ehmann – General Manager
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Phoenix, Arizona
1 review
Reviewed 8 July 2010

The hotel was gorgeous. Very, Very nice. Only negative...the room service food was HORRIBLE. It was very low quality food at that very high room service price. I couldn't even eat it. Besides this, there are plenty of other options as you are right in the middle of downtown. I would definitely recommend this hotel.

  • Stayed July 2010, travelled solo
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Helpful?
Thank kb83182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear Kb83182,

We sincerely apologize that your in-room dining experience was disappointing. Our culinary team works very hard to provide a pleasurable menu that will accommodate all guests. We will continue to evaluate our in-room dining menu as we are always looking to adapt our menu options to our guest’s needs.

We value your comments and look forward to welcoming you back to the Sheraton Denver Downtown on your next journey to the Mile High City!

Sincerely, Mike Ehmann – General Manager
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Denver, Colorado
1 review
Reviewed 8 July 2010

Our stay was wonderful. My daughter is a grad student at CU Boulder, it was hot and stormy so we thought we would come down to Denver for some 4th of July fun. The room was beautiful and the location is all inclusive with a nice Bar and Restaurant downstairs. Beautiful lobby, great customer service. Our only problem was that once we started to get ready to sleep there were four very large bugs crawling on our headbords. They were each two to three inches long and had stripes on their wings. Very very creepy and so it was difficult to then sleep thinking about them, we tried to catch them but could not as they went behind the headboard.

  • Stayed July 2010
    • Value
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Helpful?
Thank glassygirl303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear Glassygirl303,

Thank you for sharing your recent experience with us! We are delighted that you were able to enjoy the variety of selections that the 16th St. Mall has to offer.

Please accept our sincere apologies for the challenges you had in your guest room. Our housekeeping team makes every effort to ensure that every room is inspected and meets our Sheraton Brand. We understand how disturbing this can be and would like to find out more about the room you were in so we can give this room a thorough inspection.

We appreciate your comments and I invite you to feel free to reach out to me personally at denversheraton1@gmail.com.with additional information concerning your stay.


Sincerely, Mike Ehmann – General Manager
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Aztec, New Mexico
1 review
Reviewed 7 July 2010

This Hotel was right in the middle of 16th St Mall, lots of shopping and resturants. We took the Free Shuttle down to the end of 16th St and walked over to Coors Field. It was so nice not to have to worry about parking. The only thing we were upset with is that when we first got there....Hotel was kinda hard to find. But when we did they told us that Valet was $50.00 per night and self parking was $24.00 a night. So we had to go around the block again to get to self park due to all the one way streets and then when we checked in they told us that Valet was 28.00 per night. We questioned it cause we were just told it was 50.00 per night. This was a very stressful check-in. Finally got to a Supervisor...there was miss communication and then they waived all parking fees for our stay. Thank you.

  • Stayed June 2010, travelled with family
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Helpful?
Thank TamiL87410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 19 July 2010
Dear TamiL87410,

We were happy to hear that our team was able to assist with the parking challenges you encountered. Our 16th St. Mall location truly allows our guests to experience what a great city Denver is!

Thank you for your comments and we invite you to join us should your travels bring you to the Mile High City!

Sincerely, Mike Ehmann – General Manager
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Denver, Colorado
Level Contributor
95 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 7 July 2010

The hotel itself is in a great location right off the 16th Street Mall. The original room we had absolutely stunk of smoke but they were very quick in getting us a new one. I would definitely ask for a city view next time, as we were facing right into another office building. The room itself was great for the price, worn but clean. The bathrooms are tiny but again for that location at that price, I have no complaints
If you are going to a baseball game or hanging around the Coors Field area, this is not close to it (a mile away) but there is a free shuttle on the 16th street Mall that will take you a lot closer
One issue I had with the hotel is the elevators. It is a maze to get to your room. The lobby is in a seperate building and you have to cross over on the second floor, wait for ages for the elevator, and then the pass key sometimes works and sometimes doesnt to get to your floor.
Overall though, we would go back

  • Stayed July 2010, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mnree7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenver1, General Manager at Sheraton Denver Downtown Hotel, responded to this review, 14 July 2010
Dear Mnree7,

We were happy to hear that our Team responded quickly to the challenge you had with your original guestroom and apologize for the inconvenience. The Sheraton Denver Downtown is100% smoke free. Our 16th St. Mall location allows our guests to truly experience what a great city Denver is! We certainly appreciate that you have taken the time to share such great comments not only about our beautiful hotel but our location as well. We look forward to welcoming you back to the Sheraton on your next trip to Denver.

Sincerely, Mike Ehmann – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Denver Downtown Hotel

Property: Sheraton Denver Downtown Hotel
Address: 1550 Court Pl, Denver, CO 80202-5107
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Denver
#20 Luxury Hotel in Denver
#48 Business Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Denver Downtown Hotel 4*
Number of rooms: 1231
Official Description (provided by the hotel):
The Sheraton Denver Downtown Hotel is centrally located in Denver's financial and business districts, surrounded by fantastic shopping, microbreweries, restaurants, and other activities. ... more   less 
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Also Known As:
Sheraton Denver
Adams Mark Denver
Adamsmark Denver
Denver Sheraton

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