We always stay at Embassy Suites, especially when traveling with our kids. It is a great brand and we like that we know what we are getting. We love the separate living area with TV and microwave and refrigerator, the manager's reception and the cooked to order free breakfast. This trip was just me and my hubby for a long weekend in Denver.
This hotel missed the mark on a few items. On check in, the front desk clerk was unfriendly and didn't speak well. We kept having to ask her to repeat herself. We asked for a mountain view room and without looking up said "your room is already assigned". We completely understand that the hotel may have been full, but her unwillingness to even check, or, alternatively, to explain capacity was bordering on rude.
The entire hotel is in need of serious updating. The microwave had dial controls. The TVs and furniture were outdated, and the lighting was horrible. Several buttons on the elevators wouldn't light up. That said, we found the bedding and pillows very comfortable.
On Sunday morning, the breakfast was understocked. The trays for hot food, including potatoes and bacon were empty and not replenished in the 30 minutes we were dining. The made-to-order omelet was delicious. We were glad we didn't have the kids because they were out of fruit loops for most of the time we were eating.
The bar tender was pleasant and efficient. While we chose not to hang out at the bar, it was an inviting atmosphere.
With the exception of our check-in experience, staff was friendly. In looking at responses to other reviews, the hotel is going to be undergoing a renovation in the next year, so most of the negatives are on the verge of being fixed soon. When we return we expect our rating will be higher.
- Official Description (provided by the hotel):
- Located minutes from downtown Denver, the Denver Tech Center, and Cherry Creek, the Embassy Suites Denver Southeast is situated ideally for both business and leisure travelers alike. When staying at our spacious hotel, you'll be treated to complimentary cooked-to-order breakfasts every morning and nightly evening receptions featuring complimentary snacks and cocktails. What's more, our on-site restaurant, is open for dinner. Take advantage of our other on-site amenities including a 24-hour business center, hotel meeting rooms capable of accommodating up to 575 people, a state-of-the-art Precor(R) fitness center, and an indoor swimming pool and whirlpool. Our spacious 2-room suites offer separate living and sleeping areas with separate televisions for added comfort and privacy. Enjoy the high-speed Internet access (surcharge), telephones with voicemail, wet bars, refrigerators, microwaves, and coffee makers available in every suite. We look forward to seeing you at the Embassy Suites by Hilton Denver Southeast! ... more less
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- Also Known As:
- Embassy Suites Denver - Southeast Hotel Denver
- Denver Embassy Suites