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“Enjoyable stay”

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Embassy Suites by Hilton Denver Southeast
Ranked #30 of 160 Hotels in Denver
Certificate of Excellence
Reviewed 7 August 2014

Clean and comfortable, this is an excellent hotel that may have a few years on it but is well maintained. Only problems were a sticky room entry door that had to be forced shut every time and the fact our keys didn't work every time in the room and building entry locks. Worked sometimes, didn't others. The breakfast is very good - cooked to order eggs any style. Trayvon at the front desk was very good at check in. Extra charge for wifi. Would definitely stay here again.

  • Stayed: August 2014, travelled with friends
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Thank CardinalFan1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Embassy Suites by Hilton Denver Southeast, responded to this reviewResponded 1 September 2014

Dear CardinalFan1968,

Thank you for your comments in regards to your recent stay. I am glad to learn that you found the hotel to be clean and comfortable as well as an excellent hotel. Your kind words about Travon make him an automatic Employee of the Month Nominee. Thank you again for your comments and for staying with us. We look forward to hosting you again on your next visit to Denver.

Scott Turbow
General Manager
Embassy Suites Denver Southeast

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722 - 728 of 1,099 reviews

Reviewed 5 August 2014

This hotel offers a wonderful experience. It is clean and comfortable. The staff of this hotel were very friendly. The breakfast was wonderful. We will be returning to this hotel next summer when we return to Denver. The hotel is on the Southeast side of Denver, but has easy access to the interstate and was about 20 to 30 minutes away from any major attraction.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Upon arriving at the hotel at approximately 4 am after driving straight through for the birth of my grandson: first, there was nobody at the front desk so after waiting 5 minutes, we said "hello" and an employee came out of the open door behind the counter and did not offer any apology or even a welcome - rather, he seemed bothered by having to wait on us at 4 am. Then we had to wait in the hotel lobby for approximately 30 minutes while this employee tried to figure out how to get us into the room (we had a guaranteed late arrival - however, the employee kept insisting that we were a "no-show" and that since it was after midnight, the computer would not allow him to issue us a key to the room that was empty and that the room was booked later that day for a 3 pm check-in. He blamed it on housekeeping, the computer system, etc. He kept saying that while he would like to help me, he would be fired! He said this repeatedly. Extremely unprofessional and extremely frustrating after driving for over 13 hours. However, after standing in the lobby for 30 minutes, he finally figured out how to get us a key. At this point, he simply said he was going to just give us the key ... really ... he couldn't of done that 30 minutes earlier and without all of his babbling about getting fired???

I have zero complaints about the room - yes, the TVs are old, but the room was clean and the sheets were NOT dirty and the towels were NOT thread-bare as other posts have said. The room is roomy and contains a mini-fridge and microwave and the coffee in the room quite good! We had some minor additional problems the next morning and evening; however, Derik (I believe he is a manager) 100% took care of us and apologized profusely for the problems we had encountered at check-in.

With the exception of the employee who was working the front desk the morning we checked in, the staff is exceptional and friendly. I would definitely stay at this hotel again and believe that the employee in question when we were checking in was a poor reflection of this hotel.

Stayed: July 2014, travelled with family
1  Thank Debi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Embassy Suites by Hilton Denver Southeast, responded to this reviewResponded 6 September 2014

Dear Debi J,

Thank you very much for your comments in regards to your recent stay. I sincerely apologize for the problems you experienced during check in and will certainly discuss them with the agent who worked with you upon your arrival. We will work with him on both his welcoming demeanor and how to check in a room when they are closing out the books from the night before. I sincerely apologize that you were inconvenienced and appreciate that you brought this to our attention.
I also appreciate that we were able to overcome your check in experience and make you feel welcome and accommodated during your stay. Thank you for your kind works about Derik and the staff as a whole. We look forward to welcoming you back on your next visit to Denver.

Safe Travels,

Scott Turbow
General Manager
Embassy Suites Denver Southeast

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Reviewed 1 August 2014

Upon our arrival to Denver from PA for a wedding, we needed to check in to our room early so we could shower and get ready, the staff did everything they could to make that happen, we arrived on time to the wedding. Thanks

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Joann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Hotel lobby, room, and bathroom were all in good repair and clean. We could not hear any ambient noise from neighboring rooms. The morning breakfast is always a nice bonus at Embassy Suites. Most hotels now have some form of complimentary breakfast but I like that you can order custom omelets and eggs. The only complaint is a charge for internet access. This forced me to either pay the charge or go to a local coffee shop for free internet access to make activity plans.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Joyanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Embassy Suites by Hilton Denver Southeast, responded to this reviewResponded 19 August 2014

Dear Joyanne B,

Thank you very much for your comments in regards to your recent stay. Our breakfast, as well as our cleanliness and guest service, our some of the pillars we stand on at the Embassy Suites Denver Southeast. I am glad to hear that you had such a great experience and we look forward to welcoming you back on your next trip to Denver.

Safe travels,

Scott Turbow
General Manager
Embassy Suites Denver Southeast

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed here in July. Clean rooms, nice lobby, friendly staff. Especially good value for families. Full breakfast, cooked to order breakfast. Cocktail hour in the late afternoon. All included in the rate. Large rooms, 2 queen beds and a pull out sofa so 5 or 6 people can easily fit. Large bathroom. Walking distance to Target and other stores,and about 1 mile from Light Rail station for train to downtown Denver. Really good location near highways to go anywhere without paying the high price for downtown Denver.

  • Stayed: July 2014, travelled as a couple
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1  Thank CJTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Embassy Suites by Hilton Denver Southeast, responded to this reviewResponded 19 August 2014

Dear CJTT

Thank you very much for your very kind review in regards to your recent stay. I truly appreciated that you pointed out all of the amenities and local attractions that you enjoyed during your stay. We look forward to hosting you on your next trip to Denver.

Safe travels,

Scott Turbow
General Manager
Embassy Suites Denver Southeast

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Reservations were a complete mess. Front desk staff was not aware of the wedding block. Check-in experience was a pain, was told I could not check in because it was booked under my mother (who specifically told the reservation staff that I would be checking in). Staff could have been more helpful especially because of the event. Received a lot of attitude from some and lack of knowledge. Tv did not work and when I called down I was told there was nothing that could be done. Billing/Rates were a mess, I was charged MULTIPLE times for charges that I did not make. I paid for one night and was charged for 2 as well as multiple other charges for no apparent reason. This has been resolved...however I am not completely broke due to the fact that the charges will not drop off for some time. To be honest, the entire experience was more stressful than enjoyable.

  • Stayed: July 2014, travelled with friends
    • Value
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Review collected in partnership with Embassy Suites Hotels
2  Thank Roosevelt74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Embassy Suites by Hilton Denver Southeast, responded to this reviewResponded 1 August 2014

Dear Roosevelt74,

Thank you for taking the time to share your experience about your recent stay at our hotel. I apologize that you felt that the reservations were a mess. As you are aware, the group block was set up 8 months prior to your event and we extended the booking cutoff multiple times to accommodate you including booking your room at the group rate 2 days prior to arrival. I sincerely apologize that despite our efforts we were unable to meet your expectations. We had hoped that sending up a complimentary romance package on the night of your event was a acceptable effort to go above and beyond for you.

In regards to your billing, as I explained to you personally, these are charges that occur when a debit card is used to guarantee a room and are charges that are allocated by your bank not the hotel. An explanation of how debit cards work at the hotel is posted at the front desk, in your key packet, in your guest room and actually there is a signed letter of understanding by a guest that occupied the room you were in. I am sorry that all of our efforts to explain how your bank allocates funds on debit cards were not enough to make you comfortable with your understanding of how your debit card and how your bank works.

We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Sincerely,

Scott Turbow
General Manager
Embassy Suites Denver Southeast

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Denver Southeast

Address: 7525 E Hampden Ave, Denver, CO 80231-4839
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Denver
#33 Family Hotel in Denver
#39 Romantic Hotel in Denver
#41 Business Hotel in Denver
Price Range: £87 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Denver Southeast 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
Located minutes from downtown Denver, the Denver Tech Center, and Cherry Creek, the Embassy Suites Denver Southeast is situated ideally for both business and leisure travelers alike. When staying at our spacious hotel, you'll be treated to complimentary cooked-to-order breakfasts every morning and nightly evening receptions featuring complimentary snacks and cocktails. What's more, our on-site restaurant, is open for dinner. Take advantage of our other on-site amenities including a 24-hour business center, hotel meeting rooms capable of accommodating up to 575 people, a state-of-the-art Precor(R) fitness center, and an indoor swimming pool and whirlpool. Our spacious 2-room suites offer separate living and sleeping areas with separate televisions for added comfort and privacy. Enjoy the high-speed Internet access (surcharge), telephones with voicemail, wet bars, refrigerators, microwaves, and coffee makers available in every suite. We look forward to seeing you at the Embassy Suites by Hilton Denver Southeast! ... more   less 
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Also Known As:
Embassy Suites Denver - Southeast Hotel Denver
Denver Embassy Suites

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