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“Bad location, bad renovation”

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Crowne Plaza Denver Airport Convention Ctr
Ranked #82 of 157 Hotels in Denver
Washington DC, District of Columbia
1 review
“Bad location, bad renovation”
Reviewed 27 February 2012

Twice as far from airport as many hotels, laughably bad renovation of what must have been a bad Holidat Inn. The rock wall fountain in the nearly windowless atrium is a bad imitation of a cheap hotel in Las Vegas. Lobby, elevator, and halls all dirty and in disarray.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Public Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 22 March 2012
Hello,

Thank you for your review and we apologize if your stay was anything less than perfect. We are continuously working to better our hotel for our guests and it is our goal to provide a comfortable and aesthetically pleasing atmosphere. We rely on our guest feedback to help us make changes that will improve the quality of our hotel.

We have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, to hopefully improve the look and feel of our hotel.

We are working very hard to make this hotel updated and up to high standards; that being said, we apologize for any dissatisfaction you may have had. We hope that you will try us again in the future as we continue to better our hotel.

Sincerely,
Hotel Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
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English first
london , england
Level Contributor
187 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 6 February 2012

Decided to stay here for 1 night on our way back to the UK after our flight was cancelled. We needed somewhere with a free DIA shuttle and this hotel is also only approx 10miles from downtown Denver and seemed about the best choice for what we were looking for.
Check in was ok but uninformative, room was clean, bed and pillows very soft. There was 1 sleep pack in the room (for 2 people!)
We had a drink in the bar and free nibbles, which was ok (Super Bowl was on the tv).
Breakfast was better than expected, small but nice choice of buffet or a la carte if you preferred.
We decided to give the pool a miss as it smelt very chlorinated (shame). The hotel itself seemed very quiet. Probably our only negative was being charged for breakfast when we were on a B&B package, luckily we asked for a copy of the bill before we left and was rectified after we queried it.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMC_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 7 February 2012
Thank you for your review. On behalf of Crowne Plaza DIA, I would like to apologize for the aspects of your stay that were less than perfect. I have notified the pool maintenance staff about the "chlorinated" smell that deterred you from enjoying our amenities and I apologize that you were initially charged for your breakfast that should have been included.

In the future, you may call down to the concierge for another sleep pack if needed.

Thank you for visiting and we hope to see you the next time you travel to Colorado.

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dillon
Level Contributor
363 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 14 January 2012

Carpet is worn and wrinkled. Service is poor. Menu needs updating. one hour for room service is weak. room amenities were ok. Tv good. Bedding good. Property has tired feel. Built in 70's, remodeled, but still needs work. Highway was really loud. 10 miles from DIA.

Room Tip: Choose away from highway.(i 70)
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snowpiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 18 January 2012
Thank you for your review, we have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, hopefully to eliminate a worn or tired feel. We are working very hard to make this hotel updated and up to high standards; that being said, we thank you for your critique and will take into consideration making additional updates to ensure the satisfaction of our guests.

We also apologize for the wait on room service and that issue will be addressed with our staff.
We hope that you will stay with us again in the future so that we can demonstrate our above brand average service.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2012

Not a bad property for the money for the incompetence of the staff and the manager when attending the guests needs makes it a terrible hotel.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hcortes66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
On behalf of all of us at Crowne Plaza Denver International Airport, I sincerely apologize for your negative experience with us. We take great pride in the service and accommodations that we provide to our guests and we do not take negative feedback lightly.

We hope you can accept our apology for your previous stay, and we hope that you will give us another chance in the future to demonstrate our above brand average service. It is our goal to offer a comfortable atmosphere with exceptional service and we would love to show you this.

Please call my direct line, 303-302-4132, at your earliest convenience so that we can attempt to rectify the situation.

Sincerely,
Don Wooding
General Manager
Crowne Plaza Denver International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2012

I usually book this hotel through hotwire.com because I always get a great deal on the price, and I always know that I'm gonna get a clean and nice room with all the amenities and great customer service too! They even made a wrap once even after the kitchen was closed! That's what i call customer service ;). They always pick you up on time, except for one that the van forgot to pick me up, but oh well honest mistake... Other than that I love staying at this hotel every time I have to stay overnight in Denver.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Guest Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
Thank you for the review! We appreciate your feedback, and we apologize that our van forgot to pick you up once even if it was an honest mistake.
It is our goal to offer a comfortable atmosphere with exceptional service and all-around satisfaction.

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Level Contributor
91 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 December 2011

Nice hotel if you want to be close to the airport, they have a complimentary shuttle to and from the airport. Considering winter weather in Denver, this is a good hotel if you have a flight the next morning. Limited but decent food choices nearby. Indoor pool and jacuzzi. Excellent bed and bed linen quality / cleanliness, in fact the best I have seen in a long time. in a hotel. Great shower head. The front desk staff is very friendly and accommodating. I would recommend this hotel anytime.

Room Tip: Ask for the atrium / courtyard side, should be quieter than the freeway side
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALTX01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Guest Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
Thank you for your review! We appreciate your feedback. If you are interested in the food choices in the area, including their distance from our hotel, check out our Facebook page!

It is our goal to offer a comfortable atmosphere with exceptional service.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hallsville, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2011

Spent the night here on Christmas Eve and was very pleased. The hotel is an older property but has been through some renovations fairly recently. All the room furniture was new and modern, beds were comfortable. Very clean. My only complaint in the room was a lack of power outlets on the nightstands and because of the orientation of the furniture reaching the wall plug was out of the question.

As far as the rest of the hotel goes we did not eat in the restaurant but did check out the lounge and found it very nice, it was slow with the holiday but it seemed like a good place to grab a drink and meet up with friends/colleagues, the seating was spread out enough that if it was busy you wouldn't need to yell over other people around you.

Also, there was fresh coffee in the morning (3AM) when we began getting ready to head for the airport, a major plus. There was a minor issue with the shuttle, we arrived at the desk at 3:57 for the 4 o'clock shuttle only to find that it had left already. The next shuttle was at 4:30, luckily, with it being Christmas day, the airport was very slow and the schedule deviation didn't cost us anything in terms of headaches getting through security. If it had been any other day, I don't know if it would have caused a problem since I don't go through DIA that often. The night auditor was very apologetic about the whole situation.

Brass Tacks: Very nice, clean rooms, good lounge, friendly staff. Only thing keeping it from a 5-star was the lack of power outlets on the nightstand and the hiccup with the morning shuttle. I'd probably recommend to a friend and stay at again if I were in the area and needed an airport hotel.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PatrickH0287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Guest Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
Thank you for your review and we hope that you enjoyed the holidays! We would also like to thank you for the feedback on the rooms, we are very proud of the renovation that we recently underwent and we are glad that the changes are noticeable. We will consider your comment about the outlets when we review the room organization.

We rely on the feedback from our guests to help us continue offering a comfortable atmosphere with exceptional service, so thank you again.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Denver Airport Convention Ctr

Property: Crowne Plaza Denver Airport Convention Ctr
Address: 15500 E 40th Ave, Denver, CO 80239-5701 (Formerly Holiday Inn)
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 157 Hotels in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Denver Airport Convention Ctr 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
The Crowne Plaza Denver Airport Convention Center hotel has undergone a full sleeping room and public area renovation, complete September 2011. Located 15 minutes from Denver International Airport and minutes from great shopping, dining and entertainment at Northfield Stapleton, shuttle service is provided complimentary. The hotel features 84,000 square feet of flexible meeting space, including an impressive 60,000-square-foot Convention Center that accommodates as many as 4,000 guests and offers planners an 8' wide x 18' tall access door for heavy machinery and vehicle displays. Additionally, the hotel offers 1200 complimentary parking spaces and complimentary shuttle service to and from Denver International Airport. The hotel has earned a Meeting Service Excellence Ribbon from surveyed meeting planners who have held events at the Crowne Plaza Denver International Airport. With the ability to fly to Denver International Airport in 2 - 3 hours from anywhere in the country and easy access on I-70 or E - 470, this suburban Denver hotel and convention center is ideally suited for annual conferences of any kind. The hotel is centrally located between Downtown Denver, Denver International Airport and Buckley Air Force Base and is a short car or shuttle ride from the Rocky Mountains. Industries that are concentrated in the area include Aerospace, Military, Agriculture, Sustainable Energy, Medical, Pharmaceutical, and Technology. Also, Anschutz Medical Complex is just a few mile from the hotel and a shuttle is provided. ... more   less 
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Also Known As:
Crowne Plaza Denver International Airport Hotel Denver
Denver Crowne Plaza

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