I researched the hotels in Denver for this trip. Magnolia had 4.2 stars. We were fooled by some over the top reviews, This is our experience. We arrived Friday night. The desk clerk was milling about the front desk not looking up. I waited for about 5 minutes. Then he recognized a female was standing there to the side of me. Instead of asking who was next he immediately asked what she needed. She needed another room key. He gave her another key to try and made some small talk, lingering. Then he went back to having his head down. I'm directly in front of the counter. I asked if I could check in now. He mumbled that the computers were down and it be a few minutes. He milled about some more behind the desk area and to the side door. When he returned, and without looking up or at the computer he says something like "okay, I'm ready."
This was about the rudest person I've ever witnessed in the hotel industry. I didn't get his name, but he was a rather larger fellow, rotund, with a shaven head.
During the check in I asked him about parking. He said it was 26 per night to valet. I told him this was not on the website when I reserved the room. He said that there was other parking, but he wasn't sure of the rate.. saying something like "maybe 20 dollars" "but don't quote me on that." Then he hands me the keys without explaining where anything is located. I ask him about the breakfast and he says "oh, yes I'll tell you all about the free things" and something like "we have breakfast in the morning from 7-10...okay?" I say fine and head out to park the car.
The room we find walking up and down the narrow hall. We noticed some of the numbers are not in sequential order (strange). The room is dark. We turn on the lights and the walls are painted dark brown and light blue. There is dark furniture. The whole feeling is very drab and poorly lit. The bed was not comfortable at all and I thought this was supposed to be a boutique hotel?
We look around the room and find the bottled water with $5 stickers on them. That's about all the room offers..no cookies.
My wife slept on the couch since it was more comfortable than the bed. We awake and we go shower. The water pressure is so low we take twice as long to get the soap out of our hair. My wife is checking the Internet out and could not connect. She tried several times and gave up.
In the morning we go to the "free" breakfast. It was simple. Some quick cook eggs and mostly dry things to eat and some fruit.
1) discourteous front desk
2) expensive parking (not advertised or explained on web site)
3) dark drab room -colors
4) low water pressure showers
5) breakfast was not appetizing
- Official Description (provided by the hotel):
- This downtown Denver hotel features guestrooms and suites ideal for corporate and leisure travelers that desire a location walking distance to attractions including the Denver Convention Center, 16th Street Mall, Union Station, Coors Field, and all of downtown's restaurants, shopping and entertainment areas. ... more less
- Reservation Options:
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- Also Known As:
- Denver Magnolia Hotel