We checked into the hotel on December 12 and checked out on December 18. Upon checking in I was made aware there would be a $100 pet fee but was not made aware of a potential cleaning fee. We had stayed at this hotel a number of times over the past several years during out visits to Denver and this was fairly new fee. I have no objections to paying extra for my pet and agreed to this charge. When we check out there was again no mention of a $100 pet cleaning fee. Upon review of my credit card account, I discovered a charge for $214 (including taxes). I called the hotel and questioned this charge which was significantly higher than what I anticipated. The front desk clerk indicated it was the pet fee and a pet cleaning fee because there was damaged caused by my pet. I indicated there was absolutely no damage when I checked out and she indicated she would remove the additional charge. Matter resolved. Not so. Shortly after, I received an email indicating there was damage and they would be charging the pet cleaning fee. I disputed again via email this time and receive an immediate response indicating they had pictures of the damage. I didn't even bother asking to see the pictures because the fact is, it just didn't happen. My pet is a 10lb dog we keep in a cage. We are very careful with our pet while traveling and take extra steps to insure we leave any hotel room as it was found. I disputed the extra charge with the hotel yet again and they refused to reduce the bill. There simply was no damage done by my pet. I am disputing the charge through my credit card company so we will see how that turns out.
Incidentally, we had to change rooms 2 nights into our stay because there was a room of unchaperoned children running down the halls and screaming until late in the evening. When we made the move, I accidentally left by new phone charger. When I realized this less than 8 hours later, I called the housekeeping department's lost and found number and left a message. I never heard back from them and had to follow up with the front desk 2 times. The staff was pretty unconcerned about this and all but shrugged their shoulders with a to-bad-that-happened attitude.
It is a nice hotel but there are a number of nice hotels in the DTC area that offer the same or better facilities, amenities and rooms at a comparable rates. Hyatt is a 4 star hotel but that doesn't mean much anymore. Other hotels offer the same and could easily carry the same rating. If you travel with pets, think again. They say they are pet friendly but their fees are higher than the norm and they are pretty underhanded about additional charges. Oh and if you leave something in the room just kiss it good bye.
- Official Description (provided by the hotel):
- An architecturally stunning hotel, featuring a 12-story atrium lobby with sleek modern guestrooms and public spaces with lots of natural light, and designed with warm wood and stonework details complementing Colorado's organic landscape. Just a short distance from both downtown and Denver International Airport. Easy access to Denver's light rail system that can transport you to downtown Denver and area shopping venues. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Denver Tech Hotel Denver
- Hyatt Regency Hotel Denver
- Hyatt Denver