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“Mile High City Service near 16th Street Mall”

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Denver Marriott City Center
Ranked #41 of 157 Hotels in Denver
Odessa, Texas
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mile High City Service near 16th Street Mall”
Reviewed 22 July 2014

I stayed at this Marriott Hotel this past weekend for vacation and the hotel is conveniently located close to many bars, restaurants, stores and local attractions downtown Denver has to offer. We pulled in the valet area, checked in inside the lobby which took less than 5 minutes, attendants there offer to take your bags up to your room and help unload your vehicle. Once inside the room, the bags are brought up to my room and I was asked if I wanted anything else, and I asked where I could purchase bottled water and our attended went to go get us some at no charge, complimentary. The double beds are fairly small, smaller than a queen size bed but comfortable, desktop area is fancy provided with wireless keyboard, granite countertop at the bathroom sink, the bathroom tub itself is standard, basic channels on their 32 inch LCD TV, only a couple of HBO channels with bad reception, internet is NOT FREE, $4.95/day fee, is fairly good internet for basic web surfing but should be complimentary for the price your paying to stay here. The room didn't include a mini fridge so I called the lobby to request one and it's free at no charge, they brought it up in about 5 minutes and set it up themselves. Our rooms included a breakfast package at the Allies American Grille, just provide them your room number and your all set. They offer menu items fairly pricey, but it was included, so I got their breakfast buffet included scrambled eggs, bacon, sausage, croissants, danishes, yogurt, fresh fruit and potatoes as well. The breakfast also included unlimited Starbucks regular coffee and juice refills so that is a plus, Our waitress attended us fairly well, and we off we headed to the 16th Street Mall. When it came the time to depart, a valet attendant is sent up to our room to load our luggages and take it down to valet and load it onto our truck. This hotel is ideal for business stays or for leisure if you want to avoid driving in downtown Denver, a bit pricey but the service and ammunities here make it all worth it. The fitness center offers a variety of equipment and is located next to the pool on the 2nd floor.
P.S. Get the breakfast and parking package for more than a night stay, more bang for the buck.

Room Tip: High floor rooms less foot traffic, parking/breakfast package more value for your money if staying m...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank utpb432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 23 July 2014
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. Thank you for your positive feedback on everything from our location to the breakfast. We appreciate your honest feedback on your stay, both positive and negative. This feedback helps us to continually improve the guest experience. It is wonderful to know that you found the staff service to be welcoming and helpful, as we take great pride in our guest services. Thank you for choosing Marriott and we hope to have the opportunity to welcome you again in the future!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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illinois
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 July 2014 via mobile

This was initially my third choice but found it should have been first on service alone! We had booked too standard rooms but were given a standard and a connected suite instead. complimentary breakfasts, extra roll aways etc were also given. Awesome service.

Stayed July 2014
Helpful?
Thank 001527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 21 July 2014
Thank you for taking the time to share a review of your experience at the Denver Marriott City Center! We appreciate your positive feedback on our service as we strive for the best in our guest services. We are glad to know that you enjoyed your accommodations. We hope you will join us again in the future, should your travels bring you back to Denver.
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Caswell Beach, North Carolina
Level 5 Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 15 July 2014 via mobile

To charge a premium price for a nice hotel is ok. But to nic-pic and charge for Wi-fi goes against all logic. The more inexpensive hotels offer Wi-Fi for free. Their business model brings dollars to the bottom line, but may leave customers looking for other hotels. I still enjoy their locations in the big cities, but maybe I need to look at Hilton's,Holiday Inn's, etc.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 16 July 2014
Thank you for your comments about the WiFi charges you incurred while staying at the hotel. We take the feedback from our guests very seriously. WiFi service is available in our hotel for free in the lobby. When comparing like-size hotels in Downtown Denver, the charge is about the same at the bigger hotels. While the smaller limited service hotels you referred to do offer complimentary internet, in most cases those same hotels don’t offer amenities such as room service, bellmen, multiple restaurants on-site, bars, concierge, etc. which all add to the enjoyment of guests at larger hotels. Thank you again for sharing a review and we hope to be able to welcome you again in the future.
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Savannah, Georgia
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2014

Stayed here for a conference this past week. The male concierge (cant remember his name) is fantastic. His dinner recommendations were spot ON and he was able to get us tables on short notice - The hotel is a corporate type hotel....typical Marriott...but the location and proximity to the 16th Street mall is great. Loved Denver and had a great time....Starbucks in the lobby is a bonus!

Room Tip: See if you can get a corner King for a little more space.
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank 14tidewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 16 July 2014
Thank you for taking the time to share a review of your stay at the Denver Marriott City Center! We appreciate your positive feedback on our concierge, as we strive for the best in our guest services. It is wonderful to know that he was able to help give you great dinner recommendations. We are glad to know you enjoyed our location as well. We hope to have the opportunity to welcome you back in the future, should your travels bring you back to Denver!
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Midway, Arkansas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

I can only give it a 3. Maybe it's the way big city hotels are, but they nickel and dime you to death. We stayed on the concierge floor and the lounge is closed basically all weekend. The internet connection is frustrating. Also the television...they have it rigged so you cant hook your own system up to it for netflix/prime etc. TV picture was poor too. The staff, however, is fantastic. The true redeeming quality of the hotel. Great location also.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 14 July 2014
Thank you for sharing a review of your experience at the Denver Marriott City Center! We appreciate your honest feedback and will pass your comments along to the team to continue to work on improving the guest experience. We are glad to know that you found the staff to be fantastic as we take great pride in our customer service. We hope you will consider joining us again in the future, so we may offer you an exceptional stay.
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adkins,tx
Level 6 Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 July 2014 via mobile

Great location! Food excellent comfortable beds!! If your looking for a good place to stay in central downtown this is the place ! Just 1 block from the 16 th street shops. Hotel staff friendly & was very clean! Excellent service when we ordered in for breakfast & late night dessert!

Stayed July 2014
Helpful?
Thank yvnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 10 July 2014
We are so pleased to know that you enjoyed your overall stay at the Denver Marriott City Center! We appreciate the time you have taken to offer positive feedback on our great location, comfortable beds, and excellent service. We look forward to passing on your kind comments. We hope to have the opportunity to welcome you again in the future, should your travels bring you back to Denver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2014

The rooms are clean and spacious at this well located Marriott. The staff really go out of their way to be helpful and friendly. I had to order room service for a late dinner and was pleasantly surprised that the salmon entree was delicious!
(My only negative comment applies to all the Marriott properties of late that have added a potpourri/air freshener machine to the lobby jumping on the bandwagon of chain hotels that think they need a signature scent. The strong perfume odor is offensive and detracts from an otherwise pleasant check-in. Even the employees said the perfume infused air was bothering them. I wish Marriott would use just plain clean fresh air as its signature, instead of adding perfume that causes many people to become physically ill, especially those with any type of respiratory disability.)

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank baylaurel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at Denver Marriott City Center, responded to this review, 8 July 2014
We are glad you enjoyed your stay with us in Denver and appreciate the kind words regarding our staff and room service. We'd also like to thank you for your sincere feedback on our lobby and scent choices. Your comments help us identify how to continue to improve our guest's experiences. Thank you for staying with us and we hope to see you again soon!
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Additional Information about Denver Marriott City Center

Property: Denver Marriott City Center
Address: 1701 California St., Denver, CO 80202-3402
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Denver
#39 Business Hotel in Denver
#48 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Denver Marriott City Center 4*
Number of rooms: 613
Official Description (provided by the hotel):
Welcome to our AAA 4-Diamond downtown Denver hotel, committed to providing the best in hospitality and service. Towering above the Mile High City, the Denver Marriott City Center offers guests a unique downtown location, featuring panoramic views of Colorado's Rocky Mountains and the gorgeous Denver skyline, plus convenience to the city's most vibrant business, shopping and entertainment districts, including LoDo, Larimer Square and the 16th Street Mall, as well as top attractions including Elitch Gardens, Coors Field, Sports Authority Field at Mile High, Pepsi Center, and the Colorado Convention Center. With 24 conference rooms and 27,000 sq ft of meeting space, our downtown Denver hotel offers an ideal setting for any business or social event. For business travelers, we offer high-speed Internet access in all our Denver hotel rooms and an array of convenient business-friendly amenities. When you travel to Denver, stay at the Denver Marriott City Center hotel and tap into the energy of downtown Denver. ... more   less 
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Also Known As:
Denver Marriott City Hotel Denver
Marriott Denver

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