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“Outstanding Week” 5 of 5 bubbles
Review of Holiday Inn Denver East-Stapleton

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Holiday Inn Denver East-Stapleton
Ranked #39 of 154 Hotels in Denver
Certificate of Excellence
Burleson Tx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding Week”
5 of 5 bubbles Reviewed 25 November 2013

Spent eight days at the Holiday Inn East in Denver while I was doing some medical testing near by. As a retired airline pilot I have stayed in my share of hotels both good and bad. This is one of the best. Even with some construction in the lobby restraunt, the hotel was quiet, clean and the staff excellent. The restraunt and bar was combined with the restraunt (Martini's) because of the construction. However there was a full menu with a breakfast buffett. The food and beverage manager (Mary Beth) was right on top of any problems or questions. She made a point to speak with each guest at one time or another. Customer service for the whole hotel was the best I have ever experienced. Thank you for a great week.

Clint Polansky
Burleson Tx.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Clinton P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 29 November 2013
Dear Clinton P,

Thank you for taking the time to write a great review! We appreciate your compliments and will certainly share them with our entire team! We are so glad to hear we met your expectations throughout your stay and look forward to seeing you again soon! Thanks again!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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751 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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  • Danish first
  • English first
  • French first
  • German first
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English first
Gillette, Wyoming
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

We stayed here Mon-Fri as my husband had appointments at The National Jewish hospital and this hotel has a free shuttle. We had an appointment at the hospital Tuesday morning at 8:30 and when no shuttle had arrived by 8:10 inquired at the front desk whom called shuttle driver on radio and was told he was running late, the desk clerk then proceeded to call a taxi to get my husband and another couple whom were waiting there on time! Who does that? We were very impressed by this kindness and compassion shown by the desk clerk. The whole entire time we were there all the staff from front desk to the morning restaurant hostess we very friendly and helpful. The room was cleaned everyday,comfortable and had microwave,coffee pot and fridge.The lobby was beautiful.This hotel has free parking garage and is right across the street from shopping and restaurants. I highly recommend this hotel for their outstanding customer service friendly staff and going above and beyond!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyaW60471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 24 November 2013
Dear TonyaW60471,

Thank you for taking the time to write a great review! We appreciate your patience with us when our shuttle was delayed, but am glad we were able to get you and your husband to your appointment on time! We are glad you enjoyed our other hotel amenities and look forward to seeing you again soon!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

This was my second time to stay here and I'm just as impressed as I was 6 months ago. I flew in to Denver this time and used their shuttle service both to and from National Jewish Hospital and back to the airport. Shuttle drivers were kind and friendly, hotel staff was great as usual. If in the area this is a must stay.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leonard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 24 November 2013
Dear Leonard J,

Thank you for taking the time to write a great review! We appreciate your compliments and glad that we were able to meet all your expectations during your most recent stay with us! Please come back and visit us again soon!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho, United States
1 review
5 of 5 bubbles Reviewed 18 November 2013

This is our 3rd trip to Denver to receive treatment for my wife at National Jewish Med. Ctr. and we have stayed here each time. Arriving this time hours before check-in time, Sarah graciously accommodated us by storing our luggage so we could go to lunch. We were thrilled that the shuttle, driven by Tate, would take us to Northfield, then returned to take us back to the hotel! Thank you also for the special room rate for National Jewish patients.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 24 November 2013
Dear Marcy F,

Thank you for taking the time to write a great review! We appreciate your compliments and will pass them along to our entire team. We are glad to of been able to accommodate you prior to check-in and look forward to seeing you again soon!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Colorado
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

My stay at this hotel has been consistently of high quality & great service. I have attended other business events and the staff has been great from the front desk to the restaurant/bar waiters. In particular, at the restaurant/bar which is under renovation, Luis & Courtney were both extremely friendly and made our group feel so welcome & well cared for. Thank you very much.

Room Tip: I had a great view of the United building across the street and it provided privacy & I didn'...
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 18 November 2013
Dear R K,

Thank you for taking the time to write a great review! We appreciate your compliments and will pass them along to all of our staff! Luis and Courtnaey are great assets to our team and we are so glad that we were able to meet your expectations throughout your entire stay! We look forward to seeing you the next time you're in Denver!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg, Denmark
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 13 November 2013

I only spent two days here but that was enough to get a brief flavor. First, the main lobby is impressive and loos very nice even though it is currently under some construction. I did not partake in the $12 breakfast so I cannot comment upon the food. The food was not included in the cost of the room.
My room was of good size with a King, dual side Select-Number air mattress bed and the largest TV of any hotel room that I have stayed. The bathroom was a little cramped but functional.
Now for the less nice parts of the room. The sliding door did not properly seal and therefore there was a good draft of cold air. Even with the curtains drawn, the room cooled off quickly. Because of this, the HVAC cycled very often. It would turn on for about 10 minutes at a time and then would be off for about 15 minutes. This is not usually a problem except that the unit was very loud and made it difficult to watch the very nice TV. Then another minor issue was the toilet. When it was flushed, I had to jiggle the handle to stop the water running. The maids did not do this so both days when I got to the room, the toilet was running. The pleather desk chair had seen much better days. It had been used so much that it had split a couple of times. It had been repaired a couple of times as well with black duct tape; a very classy repair.
Overall, the experience was average. Nice, clean, safe, and comfortable environment. I might say here again if the price stays the same and they include the breakfast.

Room Tip: Ask for a corner room, they will be quieter than others.
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RhodesPE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 13 November 2013
Dear RhodesPE,

Thank you for taking the time to write a review. I apologize that we did not meet your expectations during your most recent stay with us. The smallest details matter and the few things you mentioned will certainly be addressed to ensure the next time you stay with us is satisfactory. Thank you again.

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Braunfels, Texas
2 reviews
5 of 5 bubbles Reviewed 10 November 2013

There are not enough words to express how very pleased we were with this facility.The entire hotel and our room were clean and comfortable; however,the people are what really make this hotel special:the desk clerks,the servers in the restaurant,the housekeeping staff,&the shuttle drivers were exceptional. Everyone was so personable,genuine,caring&provided the very best service. We stayed over a week due to my husband having medical tests at a nearby clinic, and we were continually blessed by the excellent service at this hotel.We would definitely stay here again, and in fact, we sincerely hope we will. We are thankful that this is the place we chose.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SGBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review, 13 November 2013
Dear SGBears,

Thank you for taking the time to write a great review! Your compliments are much appreciated and will be shared with our entire team! We look forward to seeing you during your next trip to Denver!

Warm Regards,
Sarah I.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Denver East-Stapleton

Property: Holiday Inn Denver East-Stapleton
Address: 3333 Quebec St., Denver, CO 80207
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Denver
#44 Romantic Hotel in Denver
#47 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Denver East-Stapleton 3*
Number of rooms: 300
Official Description (provided by the hotel):
From an 11-story atrium to magnificent views of the Rockies and city skyline, the Holiday Inn® Denver East - Stapleton hotel has unique features you can't find at other hotels. Located off I-70 in Denver, Colorado, we're just minutes from downtown and within walking distance of restaurants and shops.Boasting more than 20,000 sq ft of flexible meeting space, our event facilities are ideal for corporate and social gatherings. We also offer a Business Center, as well as free Wi-Fi access. Business travelers are pleased to know that corporate regional facilities like United Airlines Training Center, FBI, Target, Nestle and Xerox are close to the hotel's address in east Denver.You can spend your days visiting attractions like the Denver Zoo, Denver Museum of Nature and Science and Denver Art Museum. At night, enjoy shows at the Denver Center for the Performing Arts. Dick's Sporting Goods Park, Elitch Gardens Amusement Park and the U.S. Mint are also popular destinations for the hotel's guests. Since Denver, Colorado is known for its proximity to the gorgeous Rockies, don't miss a chance to explore Rocky Mountain National Park, too.As you search for hotels in east Denver, keep in mind that we have a full-service restaurant and bar, along with a well-equipped Fitness Center, a relaxing Jacuzzi spa and a year-round, outdoor pool. So stay with us on your next trip to the Mile High City! ... more   less 
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Also Known As:
Holiday Inn Denver East Stapleton Hotel Denver
Radisson Denver
Denver Radisson

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