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“Not a pleasant stay”

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Quality Inn & Suites Denver Stapleton
Ranked #98 of 157 Hotels in Denver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a pleasant stay”
Reviewed 16 March 2013

So I checked in on time and went to my room to shower and there was hair in the tub, which caused the tub to fill with water. I went to the front desk for help and she told me that the house keeping and maintenance man were gone and there was nothing she could do, and said they would be back at 8 am, she also told me that they couldn't move me or comp anything. So this hotel is really a toss up, for the price u would expect at least a way to shower oh and fyi they never came at 8.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Palmon67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 22 March 2013
I am sorry to hear about the hair in the tube, our housekeepers have been rewarded for the cleanliness of the hotel on several occasions. I am not sure to whom you spoke who was unwilling to assist you with the issue. I would be more than happy to do something for you to fix the problems you had at the hotel, if you contact us we will make this correct for you. If this ever happens again please ask for a manager on duty, and the manager will take care of you. This is not an excuse because this is something neither you nor another guest should have to experience here with us.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Austin, Texas
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 March 2013

We had booked 2 rooms and only 1 got entered into the system. That one room was not clean and too much outside noise. The breakfast was not well stocked. on a positive note, the beds were comfortable.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLinTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 18 March 2013
Hello I am sorry to hear the outside noise was too much we do have construction going on around us, and it can be noise at sometimes but it is never started before 9am and never goes later than 5pm at night. We have a big hot deluxe breakfast every morning and it is stocked on regular bases throughout breakfast. I do not know why it was not stocked, this is something new for us here, but I can assure you a manager will be up checking it every hour to ensure this is not a problem ever again. Here at the Best Western we will do whatever it takes to make your stay the best. If this ever happens again please feel free to let the desk know and we will have the breakfast stack right away.
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Travellers are raving about these Denver hotels

Atlanta, Georgia
Level 4 Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 March 2013 via mobile

We almost didn't stay here again. The front desk had awakened us on Christmas Day at 3 am. (It's a long story.) When we checked out, I was told the manager was going to give me extra Best Western Rewards points. And she did. Before we checked in this time, we stopped at the hotel next door only to be told the cheapest room there was twice as much as our reservation at the BW Plus Denver. So, we took our chances.

It was a good thing! We got upgraded for being a Rewards member to a King Business Suite with two rooms and two bathrooms. (We were on the backside of the hotel, which is a tiny bit quieter, but there is a parking lot for another hotel that adjoins.) The rooms are very clean, the service is very friendly, the breakfast is very good, and the price is excellent.

We will definitely stay there again if we need a hotel convenient for an early flight out of Denver.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skizers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 18 March 2013
We are so glad you gave us another chance! We try to please our every guest every stay. We really appreciate our Best Western Rewards members as well, and we do our best to show them that their loyalty mean the world to us. Please come back and see us whenever you need.
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Colorado Springs, Colorado, Usa
1 review
Reviewed 8 March 2013

not the greatest expeirence. for what you pay, you don't get too much. tv channels are few, and not very good. cleanliness is not the greatest and service was slow. location is not the greatest, but not the worst of the expeirence.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 11 March 2013
I am sorry to hear you did not feel the price paid was the service received. We happen to be one of the lowest rates in the area, which includes shuttle service, free Wi-Fi and a deluxe breakfast. The T.V channels are some local and most news related, not a lot of movie channels, but there are a few. Our location is in a very historical area where many new things are being built to expand the area. At this time there is a bit of construction going on around us but it is only to better fit the guests who are staying in this area. If you are back in the Denver area please feel free to contact me directly at the hotel, and I will ensure you and I address all the issues you had to ensure you enjoy your stay. Our housekeepers have been rewarded for 100% cleanliness of the hotel, and I would like to keep that. Thank you for your responds and hope to see you again.
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Austin, Texas
1 review
Reviewed 24 February 2013

Stay here for the night & was provided excellent customer service
from Melanie. She provided details of my room before purchase
& provided me w/ a comfortable room within minutes!! Fast &
Excellent service. Would definitely recommend.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaydueces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 26 February 2013
Thank you so much for staying here with us. We thank you so much for thinking of us we hope to see you back soon!
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Sully, Iowa, USA
2 reviews
Reviewed 18 January 2013

We have stayed at this hotel the past 3-4 years when we come for the NWSS. Beds and pillows are very comfortable and the staff is very friendly and accomidating. Breakfast is wonderful to have abailable. They provide a shuttle for us to go to and from the stock show. Many other families in our association have switched to this hotel also because it is so nice and provides breakfast.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PAMELA V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany G, Director of Sales at Quality Inn & Suites Denver Stapleton, responded to this review, 22 January 2013
Pamela,
Thank you for your kind remarks, we here at the Best Western Plus are upgrading every day. We have been anticipating the stock show for quite some time now. We love this time of the year and always seem to get the best guest here with us. The additions of our shuttle service, to and from the stock show as well as great parking options, and hearty breakfast I find many enjoy staying with us. We hope to see you again soon, and are delighted to hear you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Denver Stapleton

Property: Quality Inn & Suites Denver Stapleton
Address: 3737 Quebec Street, Denver, CO 80207 (Formerly BEST WESTERN PLUS Denver Hotel)
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #98 of 157 Hotels in Denver
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn & Suites Denver Stapleton 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Welcome to Quality Inn & Suites Denver Stapleton! Our friendly staff looks forward to welcoming you to our completely remodeled hotel in Denver, Colorado. Quality Inn & Suites Denver Stapleton Hotel features 139 rooms, a grand lobby and so much more. A convenient location near Denver International Airport, just a short drive from the light rail station with easy access to Downtown Denver. Choose from comfortable rooms and suites that fit any budget, and enjoy a full range of amenities including a free, hot breakfast buffet served daily, a 100% smoke free atmosphere, and complimentary Wi-Fi access. All of our newly-remodeled guest rooms and suites provide premium bedding, as well as additional amenities including your own in-room fridge and microwave. Wake to a delicious, hot breakfast buffet, enjoy a day of work or play, and then return to our welcoming accommodations. We also offer ADA-accessible and pet-friendly hotel rooms. Quality Inn & Suites Denver Stapleton Hotel offers guests close proximity to shopping and dining in the heart of Denver Stapleton. Rest easy knowing we are conveniently located near University Hospital and Children's Hospital Colorado. Take the kids for a day at the zoo, or set off on a hike through a wildlife refuge. Soccer fans can catch the Denver Rapids in action less than ten minutes away. Our hotel places you in the center of it all. ... more   less 
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Also Known As:
Hotel Denver Stapleton
Stapleton Hotel Denver

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