After enjoying a nice dinner with a friend, her granddaughter and her granddaugher's boyfriend, I was asleep by 10pm on Friday night. About 11:30pm, someone yelling and running up and down the hallway outside my door woke me up. I opened the door as a little girl was running by, and asked her to please stop yelling and running, as people were trying to sleep. She said ok, and stopped. That would have been the end of it, except her mother started screaming at me "what did you say to my kid, why are you talking to my kid" and came down the hall and continued to yell at me, shoving her finger in my face and calling me names. I was too shocked to do anything until she stepped into my room, which is when I pushed the door closed. I spoke to the manager on duty, who implied that it was my fault, as I should not have spoken to the child. She did not seem in the least concerned that I was upset and shaking, and again stated that I should not have spoken to the child. Perhaps the fact that I was the only white person involved, and am an older woman had something to do with the lack of interest. I wrote an email to Ms Cooper, VP of operations, who wrote me back and said that she had had to refund other guests because of this "altercation". I was NOT the one yelling and screaming, with a child that was unruly, and who should have been handled by the front desk. It is a very open floor plan, and there is NO WAY they would not have heard her. The woman at the front desk said she would talk to the woman, and offered to change my room, which I declined-I was there for two nights and had unpacked and wanted to go back to bed. She then said she would see about having one of my nights comped and get back to me, which she did not. I also asked Ms Cooper to forward my email to Kumar Merchant, the franchise owner, which she either did not do, or he doesn't care either. You couldn't pay me to stay in this hotel again. I have been staying in Best Western Hotels all over the world, and have never been treated with such disrespect.
- Official Description (provided by the hotel):
- Welcome to Quality Inn & Suites Denver Stapleton! Our friendly staff looks forward to welcoming you to our completely remodeled hotel in Denver, Colorado. Quality Inn & Suites Denver Stapleton Hotel features 139 rooms, a grand lobby and so much more. A convenient location near Denver International Airport, just a short drive from the light rail station with easy access to Downtown Denver. Choose from comfortable rooms and suites that fit any budget, and enjoy a full range of amenities including a free, hot breakfast buffet served daily, a 100% smoke free atmosphere, and complimentary Wi-Fi access. All of our newly-remodeled guest rooms and suites provide premium bedding, as well as additional amenities including your own in-room fridge and microwave. Wake to a delicious, hot breakfast buffet, enjoy a day of work or play, and then return to our welcoming accommodations. We also offer ADA-accessible and pet-friendly hotel rooms. Quality Inn & Suites Denver Stapleton Hotel offers guests close proximity to shopping and dining in the heart of Denver Stapleton. Rest easy knowing we are conveniently located near University Hospital and Children's Hospital Colorado. Take the kids for a day at the zoo, or set off on a hike through a wildlife refuge. Soccer fans can catch the Denver Rapids in action less than ten minutes away. Our hotel places you in the center of it all. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Expedia, Hotels.com, Choice Hotels, Priceline, Travel Republic (UK), Booking.com, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Quality Inn & Suites Denver Stapleton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Denver Stapleton
- Stapleton Hotel Denver