We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“"Palace" is a bit of a stretch”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Brown Palace Hotel and Spa, Autograph Collection
Ranked #23 of 160 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
Reviewed 19 January 2012

Review is based on my overall experience for one night around the holidays. My "Average" rating might be too tough, but "Very Good" seemed too high. 3.5 is better suited.

Lobby is beautiful and I found guest check-in to be extremely pleasant. Room decor is what you'd expect from a historic hotel (I'm not typically a historic hotel kind of guy) - although I found my room to be comfortable. Bathroom was small but functional. I did like the updated "full body" fixtures in the shower.

For dinner I dined at the Ship Tavern ... this experience was less than satisfactory. OK ... it's a "tavern", but the seating was VERY uncomfortable and really packed tight! I ordered the Fish & Chips believing that it would be a "signature" at a place called Ship Tavern. Wrong! The fish was heavily battered and had virtually no flavor. No amount of malt vinegar or salt could bring out the flavor. Accompanying chips were fine. OK ... I've had bad meals before, but the staff was initially somewhat indifferent to my bringing this to their attention. In the end they did buy me another Chimay which was thoughtful.

Would I go back? I would, but my expectations might be a tad lower and it would have to be at a decent rate. Location is very good and the holiday decor was very nice.

One more note ... the hotel has a reputation of being haunted. No biggie ... I think that's kind of cool. Prior to this stay I have never had a paranormal experience, but was awoken by what sure sounded like someone breathing in my room at 3am. Not making this up, and I'm certain I was awake. Interesting ....

  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MKEBizTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 1 March 2012

Thank you very much for taking the time to share your experience.

We are glad you were able to visit The Brown Palace during the holiday season when the Atrium is festooned with elegant holiday decor. I am also pleased to read that our staff provided you with a warm welcome to the hotel and that your guest room was comfortable.

It was quite disappointing to learn, however, that the fish you received at Ship Tavern was lacking in flavor and overall quality. I have shared your feedback with our culinary team, which will be most useful as we continuously strive to offer our guests the best dining experience possible.

I would also like to apologize for any disturbance that may have caused you to wake in the night. Please be assured that no paranormal activities have been confirmed at the hotel.

I regret that we failed to provide you with the overall experience you were anticipating and should have received. We remain hopeful that you will allow us an opportunity to deliver a more memorable stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,807)
Traveller rating
Traveller type
Time of year
Language

1,334 - 1,340 of 1,807 reviews

Reviewed 18 January 2012

This is an older hotel...but well maintained.

Pros:
Great Location, Nice ammenities, comforable beds, nice bathrooms, bottled water provided daily, Keurig coffee maker, clean rooms, great customer service.

Cons:
Older hotel, slow elevators, dated rooms.

  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RondaJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 28 February 2012

Thank you for sharing your experience and for staying with us at The Brown Palace.

We're very pleased to know you enjoyed your stay overall, and that you especially appreciated our convenient location in downtown Denver, the amenities in your guest room and the professional service from our staff.

I am sorry to learn you experienced a delay with the elevator service and appreciate you bringing this to our attention. We will be sure to investigate further to ensure the elevators are working properly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2012

Nice hotel in a great central location in downtown Denver. Amazing cigar bar, but room decor is stodgy and dated.

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EndlssSummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 27 February 2012

We are very pleased to read you enjoyed your experience at Churchill's. Our sophisticated cigar lounge is quite popular and unique to downtown Denver offering an extensive menu of single-malt scotches, small-batch bourbons and premium spirits and wines along with a selection of over 60 cigars from our customized humidor.

I was disappointed to learn, however, that the decor of your guest room did not meet your expectations. We are grateful for your feedback, which is our best resource for improving upon our services.

We hope to have the pleasure of seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2012

This was our first trip. It was snowing so we got around with taxi`s which was easy and not as expensive as it sounds.
The restaurants are all good with different syyles of dining available.
It is an historical place from the art deco era with lots of history that was there before it became a hotel.
It is so beautifully done with all of the staff friendly and so willing to help.
We would go back!

Room Tip: There is no particularly good view since the 9 story Hotel was built before the building got taller...
See more room tips
  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank wahine1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 24 February 2012

We are delighted you enjoyed your recent stay with us and appreciate the time you took to share your experience.

It would be a pleasure to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2012

My husband and I stayed at the Brown Palace right before the holidays. I couldn't agree more with the individual who commented that the hotel was noisy, uncomfortable, and had average service. We were thoroughly disappointed and thought about checking out each day and driving home (we live locally). The hotel itself is impressive and we appreciated the history very much. I recommend a meal, tea, or maybe just a walk around the hotel (inside and out) rather than an overnight stay there. I recommend you save your money on this one!!!

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tristen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 17 February 2012

It is truly disappointing to learn of any occasion where we have failed to provide our guests with a memorable experience.

The holiday season does bring more life to the Hotel compared to other times of the year as patrons come to experience special holiday events and take in the beauty of the decorated Atrium. I am deeply sorry if this additional activity had impacted your stay in a negative manner.

I will be sure to share your critique with our team so that we may continue to improve upon the experience we are providing for our guests. I remain hopeful that you will retrun to allow us an opportunity to deliver the stay you were anticipating and should have received.

Please do not hesitate to contact us if we may be of any assistance, or if you would like to share any additional feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2012

We stayed at Brown Palace for a wedding anniversary. There is certain understated elegance about this hotel. Staff is genuinely friendly and professional. Our room was large with a comfortable bed. Clean bathroom with big shower and large tub. Turn down service was a nice touch. We had a 5-course meal at the Palace Arms restaurant. The food was absolutely delicious and presentation incredible. We are definitely coming back for breakfast at Ellington's. We both had relaxing massages at the spa. Spa is beautiful with incredible service from staff. Definitely recommend this hotel and spa.

Room Tip: choose top of the brown
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank vacation20006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 9 February 2012

Congratulations on your recent wedding anniversary!

We are honored you have chosen The Brown Palace to celebrate your special occasion. We are delighted to know that your celebration with us was truly memorable, and that you particularly enjoyed your dinner at Palace Arms and the pampering at The Spa.

It would be a pleasure to serve you both again and hope you can join us for breakfast at Ellyngton's soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

Afternoon tea was superb - an unforgettable experience. Will definitely be back next time in Denver. It exceeded all my expectations!!!!!

  • Stayed: March 2011, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank OAP20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded 8 February 2012

We are delighted to know you were able to experience a longstanding tradition here at The Brown Palace.

Our Afternoon Tea is an event every one should experience from our decadent scones, tea pastries and sandwiches freshly prepared and artfully crafted by our Culinary team to the elegant ambience of our Atrium with live piano or harp music. Devonshire cream shipped directly from England completes this authentic tea experience.

We hope to see you at another Afternoon Tea very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Denver hotels
Downtown
The Crawford Hotel
The Crawford Hotel
#2 of 160 in Denver
951 reviews
Central Business District
Kimpton Hotel Monaco Denver
Downtown
The Ritz-Carlton, Denver
Show Prices
Show Prices
Show Prices
Downtown
the ART, a hotel
the ART, a hotel
#1 of 160 in Denver
691 reviews
The Oxford Hotel
#5 of 160 in Denver
1,136 reviews
Central Business District
Four Seasons Hotel Denver
Show Prices
Show Prices
Show Prices

Been to The Brown Palace Hotel and Spa, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#14 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#20 Family Hotel in Denver
#31 Business Hotel in Denver
Price Range: £170 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Evoline ltd, TripOnline SA, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your The Brown Palace Hotel and Spa, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Brown Palace Denver
Hotel Brown Palace

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing