We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Haven't even arrived yet!” 5 of 5 bubbles
Review of The Brown Palace Hotel and Spa, Autograph Collection

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Brown Palace Hotel and Spa, Autograph Collection
Ranked #26 of 154 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
Denver, Colorado
2 reviews
“Haven't even arrived yet!”
5 of 5 bubbles Reviewed 11 October 2012

Our stay isn't until mid-November, but just had to comment on the exceptional service we received from Mr. Ellwood in arranging our reservations. We will always call the Brown Palace first when staying in Denver! We are very much looking forward to our stay next month.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank CJG202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 17 October 2012
Nothing gives us greater pleasure than the recognition of a staff member for their outstanding service.

We have shared your generous comments with Brandt, who was very pleased to know his genuine care and attention to detail had exceeded your expectations even prior to your stay with us!

We look forward to providing you with a memorable experience at The Brown Palace Hotel and Spa next month.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,609 reviews from our community

Traveller rating
    1,023
    310
    131
    94
    51
See reviews for
241
587
127
435
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
Sarasota, Florida
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 8 October 2012

A few weeks ago I was fortunate enough to experience high tea at the brown palace. Everything was wonderful. The service was extraordinary and the finger foods were delightful. The tea was delicious as was the complimentary champagne. Even though it was a bit expensive, it was worth every penny and most certainly a value. I will not hesitate to recommend this to all of my friends.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank psmcmillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 16 October 2012
It is such a pleasure to receive your generous remarks pertaining to your recent Afternoon Tea experience here at The Brown Palace.

We're delighted to know that you enjoyed this longstanding tradition complemented with tea sandwiches and pastries prepared by our own Pastry kitchen. It would be a pleasure to host you and your friends again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 7 October 2012 via mobile

I have been a loyal Brown Palace guest for the past two years. The hotel is beautiful and priceless. Hotel service, however, has declined since the hotel affiliated with Mariott. Little touches that made the hotel unique have disappeared. My room was not vacuumed, and the floor was dirty. There was no coffee for the coffee maker. Not what I expect for a $400 per night room. Thinking will try the Four Seasons from now on.

Stayed October 2012
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 15 October 2012
Thank you for sharing your feedback pertaining to your recent stay and moreover, for your loyal patronage through the years.

It was quite disconcerting to learn of your overall disappointment in regards to your recent experience, especially in comparison to your previous visits. I would like to extend my sincerest apologies for the lapses you encountered with your Housekeeping service, which we are swiftly addressing with our team. There is no excuse for failing to provide you with the consistent level of service you have come to appreciate, and for that I am truly apologetic. I am glad to know that you recognize that these service missteps are not typical and hope you will provide us with an opportunity to regain your loyalty.

If you are considering a retrun visit, please contact our Rooms Division Manager, Ryan Pratt, at rpratt@brownpalace.com so we may be able to oversee your future arrangements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livermore, Colorado
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 October 2012

My husband and I were looking for a night out without our one year old daughter. The Brown Palace Hotel was a great choice for our night in the city. We checked in and asked the concierge where to eat dinner. He gave a few options. The one we chose was great. The staff was friendly, and the rooms were beautiful. Overall, I think it was a better experience than the Denver Ritz.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ColoradoFigment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 12 October 2012
We are delighted to know that your overnight getaway in the city was both relaxing and memorable.

We're also pleased to read that you enjoyed one of the restaurants recommended by our Concierge and had received friendly and attentive service throughout your stay.

We truly hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 5 October 2012

My wife and I spent a Saturday night at the end of September at the Brown Palace in Denver and found our stay to be fun-filled and relaxing.

My wife enjoyed an hour and a half 'facial' spa treatment which was very over-priced compared to similar spa treatments she has had, and in fact ran more than 'twice' the regular room rate! :(

We had a room on the seventh floor room which overlooked 17th street and provided a nice view of downtown Denver although all rooms have exterior windows it appears as the hotel is triangular shaped with the rooms along the outer sides and an atrium in the center.

The room we had was on the 17th street side on the seventh floor. It was spacious and tastefully decorated with a King sized bed (one of the most comfortable beds I have ever slept in, let alone a 'hotel bed')

The bathroom was roomy although its mini-french bathroom doors were a bit inconvenient as you had to ensure they were closed before the room door would fully open...easy to overlook in a 120 year old hotel that had been remodeled to use newer features.

The hotel lobby and restaurants/bar have a classic feel and were luxuriously decorated. Afternoon teas was being served when we checked in, and the service staff was very courteous and accommodating.

The hotel is one block from Denver's 16th street pedestrian mall which has a lot to explore in its own right....restaurants/bars/stores/movie theaters/etc.

Valet parking was very affordable and convenient as you really don't need a car for a downtown Denver stay when you are this close to the mall and its free shuttle service.

I was surprised that this was a Marriott property which allowed me to use my Rewards points which made it all the more affordable. I would stay here again but skip the spa next time.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brookhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 11 October 2012
Thank you for sharing your detailed feedback regarding your recent stay with us at The Brown Palace Hotel and Spa.

We are very glad to know your visit was enjoyable and that you appreciated our luxurious and comfortable accommodations along with our convenient location in downtown Denver. I was disheartened to read, however, that you and your wife were both disappointed with the pricing of her facial. Please be assured that the pricing for our Spa services is consistent and comparable to other luxury hotel Spas in the area. If your wife would like to offer more details regarding her experience, please have her contact our Spa Director, Erin Johnston, at ejohnston@brownpalace.com at her convenience. Her feedback will help us to ensure we continue to provide our guests services that they feel are worth the value.

Again, we appreciate your time and generous remarks concerning your stay. It would be a true pleasure to welcome you both back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billings, Montana
2 reviews
4 of 5 bubbles Reviewed 1 October 2012

The Brown Palace is a place in time, a different time. Upon arrival guests are encouraged to step back to time in history when civility and service were expected and delivered. The beautiful decor and ambiance of the lobby sets the stage for a personal experience enjoyed by former generations. From the moment of arrival to check-out the staff promptly and pleasantly takes care of your every need or desire. The rooms are comfortable and well-appointed, especially the eigth floor suites. The three restaurants and room service offer wide selection of menu choices even the most discriminating guests will enjoy.

In addition to the many services the hotel provides, the world-class spa is a must do. Be it a day at the spa or a special treatment, the experience is first-class. I recently scheduled a facial with Shai Albright and it was one of the finest spa treatments I've ever experienced. Shai is knowledgeable, talented, and knows how to pamper you. I can't wait to schedule another visit with her.

  • Stayed September 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DonaHagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 10 October 2012
We are very pleased to read that your recent respite with us was truly pampering and that the elegant ambience and attentive service from our staff had transported you to a much simpler time.

We are grateful for your generous remarks, and look forward to sharing them with Shai in particular.

Please visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Voorburg, The Netherlands
Level Contributor
447 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 28 September 2012

What a nice hotel. It feels like stepping back in time. The atmosphere feels like London in the 20-s. High tea, a pianist playing. The setting is great. The staff is very helpfull. There was a minor ict problem and they could not activate the roomkeys. They showed us the room and brought the keys afterwards. The room is clean, modern and luxurious. Yhe bathroom was big with a very good shower. Extra service was the late checkout. We could stay in the room until 16.00. Very nice on a warm day with a late flight back home.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michieldekoning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 9 October 2012
We are truly delighted to read that your recent stay with us was highlighted by the ambience of the hotel, the attentive service from our staff and your comfortable room accommodations.

I am sorry to learn that you encountered an issue with your room key, however, I'm glad to know our staff resolved this concern for you rather quickly.

We hope we will see you again on your next trip to the States!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Denver hotels
Downtown
The Crawford Hotel
The Crawford Hotel
#2 of 154 in Denver
4.5 of 5 bubbles 750 reviews
Downtown
The Ritz-Carlton, Denver
Hotel Teatro
#20 of 154 in Denver
4.5 of 5 bubbles 1,156 reviews
Show Prices
Show Prices
Show Prices
The Oxford Hotel
#4 of 154 in Denver
4.5 of 5 bubbles 1,038 reviews
Downtown
Renaissance Denver Downtown City Center Hotel
Central Business District
Kimpton Hotel Monaco Denver
Show Prices
Show Prices
Show Prices

Been to The Brown Palace Hotel and Spa, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Marriott, Odigeo and Travel Republic (UK) so you can book your The Brown Palace Hotel and Spa, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Brown Palace Denver
Hotel Brown Palace

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing