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“Did not want to stay - glad I did” 4 of 5 bubbles
Review of The Brown Palace Hotel and Spa, Autograph Collection

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #26 of 154 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
beatricepugzilla
Level Contributor
68 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Did not want to stay - glad I did”
4 of 5 bubbles Reviewed 20 April 2013

Had to stay for a business meeting. As I am not one for historical and possibly haunted hotels, I was not not looking forward to the trip. While the decor and ambiance (personal taste only) were not something that won me over, the staff certainly did. It is very rare that I encounter such a professional staff - I travel all the time and encounter very nice and helpful staff members however this staff was PROFESSIONAL and top notch- wow! The valet and bellman are all over the top. Would I stay here again - no probably not - just not my taste - Am I gald I stayed here - ABSOLUTELY. Would I recommend this hotel? ABSOLUTELY.

  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beatricepugzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 29 April 2013
It was such a delight to read that the warm and professional service you received from all of our staff had provided you with an unexpected and exceptional experience.

We understand that historical hotels are not your particular preference, however, we are grateful for your recommendation and hope you will still consider popping in for another visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
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English first
Salt Lake City, Utah, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

Writing that the Brown Palace pays attention to detail is an understatement. From the minute you pull up to the valet stand you are treated like family. Leroy and his crew of bellmen & valets are such pros. Upon entering the revolving door your eyes are treated to an amazing spectacle. The lobby is gorgeous and full of helpful staff. The front desk are charming and professional. The concierges can answer any questions or concerns.

After checking in you are shown to your room, I totally recommend the suites. These rooms are gorgeous with so many amenities and classy touches. The water comes from a well 750 feet beneath the hotel and is incredible. In fact the bottle it for guests and sell it to local businesses.

I won't bore you with all the details of the attention that was given to us on our 4 day stay, but it seemed to grow every day.

Stay classy Denver!

  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank djcurtisstrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 26 April 2013
We are beyond pleased to know that your visit with us had exceeded your expectations on several levels. We are also happy to read that the attentive and professional service from all of our staff was a highlight of your stay.

I enjoyed sharing your wonderful review with our team, and with Leroy and his crew, in particular. Thank you for your time in posting about your experience and for recognizing their exemplary service.

We hope to have several more opportunities to impress you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, United States
1 review
5 of 5 bubbles Reviewed 17 April 2013

We got married here on April 14, 2013 and stayed in the Roosevelt Presidential Suite. It was absolutely the best experience of my life. Absolutely beautiful hotel, lovely staff that are beyond courteous, and the breakfast we had on-site at Ellyington's in the morning was one of the best I've had. All of our guests who spent the evening also had fantastic experiences. If you appreciate old-world style and class, this hotel is for you.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 25 April 2013
Our warmest congratulations on your recent wedding! We are honored to have been the host for your special day and are thrilled to know that your celebration was truly memorable both for you and your guests.

We hope you will consider celebrating your anniversaries with us as well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 April 2013

I just had the pleasure of spending a few days in Denver at the Brown Palace. What a gem! It is a throwback to the hotels of old, with the service to match. From the moment I walked in, I felt taken care of. The bellman actually showed me around the room. Imagine that. And got me ice. The concierge did an awesome job of finding a place for a particular need. The piano playing in the late afternoon/evening was superb and the pub and cigar bar were awesome. I would go back there in anytime. Much preferred over all the amenities of the new generation of hotels. What a great spot in a super location!

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 24 April 2013
Thank you for choosing The Brown Palace Hotel and Spa as your destination while visiting Denver.

We're very pleased to know you appreciated the hotel's elegant touches and warm service during your stay. It would give us great pleasure to welcome you back to Denver's Grand Dame again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 April 2013 via mobile

We grew up in Denver but never had stayed at the Brown Palace Hotel. My husband and I Decided to celebrate our 35th wedding anniversary by staying at the Palace. In honor of our anniversary, they upgraded our room to a two room suite also they sent to our room a bottle of champagne and chocolate covered strawberries. We ordered Breakfast in bed both morning and I love how they would call us to see how the service was. They called us several times throughout our visit to see if all of our needs were being met and if they needed to accommodate us in any other way. The tour of the hotel was very interesting and the tour guides were very friendly and informative. My advice and recommendation is that everyone stay at the Palace at least one time. The Brown Palace hotel is well worth the money spent and Experience.

Stayed April 2013, travelled as a couple
Helpful?
1 Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 23 April 2013
We would like to extend our warmest congratulations for your 35th anniversary!

We are honored you chose to celebrate with us at The Brown Palace Hotel and are delighted to know that our staff and the warm touches throughout your stay had contributed to a memorable celebration for you both.

We hope you will continue to celebrate many more anniversaries with us in the future!
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Level Contributor
177 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 13 April 2013 via mobile

This was my first stay here. The staff was very welcoming and informative. Everything was clean and inviting. I was surprised to find that the hotel has its own artesian well. I wish I could have attended the daily tour to learn more of the hotel's history. All of my needs were met in a prompt fashion. The bellman and valets are friendly and helpful. I did spend some time working in the atrium and found it very warm and comfortable. Sometimes a guest speaking too loudly would make it echo throughout due to the architecture. It is a beautiful place to stay.

Stayed April 2013, travelled on business
Helpful?
Thank Babybear71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 22 April 2013
Thank you for taking the time to share your recent experience at The Brown Palace Hotel and Spa!

We're very happy to know you found the staff to be warm and attentive and the overall ambience of the hotel to be inviting and comfortable. We hope your first stay with us will lead to many more!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrose, Colorado
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

Ah, THe Brown Palace...still a real classic beauty.....we've been going there for 20 years. Truly an icon!!....Leroy, at the door is one of the greatest assets, who greats with warmth and his skills. From there, it's spotty, Regular rooms are a bit on the small side, we like to stay on the top 2 floors, but the size of room and bathrooms vary greatly and it seems the front desk doesn't know their differences...Yeah, i love my separate bath tub and my husband loves a real shower, not the shower over tub...there are many rooms on those floors that have that set up and with space. we specifically requested it this time and lo and behold you go to the room and it's has bathroom with shower over tub. they then had to have a bellman check on other rooms to see what their setups were and moved us to a much much smaller room, ....disappointed to say the least......we used to specifically request a room # as the only way to get what you want so i guess we have to go back to that....Another real anoyance is for a fine hotel not to have free access for computers.
That being said we will always return.....a cocktail in the lobby is a must for us as is breakfast at Ellingtons-- we share the Creamed chipped beef...heavenly...Palace Arms is a bit stuffy, The Ships Tavern casual and good.....Nothing quite like the Brown, just wish the details of the service met the beauty of the building.

Room Tip: ask for the larger rooms up on the top 2 floors if you can spring for them.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank montrosefoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 19 April 2013
First and foremost, we are truly grateful for your loyal patronage through the years and are pleased to know that the warm service delivered by LeRoy and the varied ambience of our restaurants brings you back.

I was rather concerned, however, to learn of the difficulties you encountered with finding the room accommodation that best met your preferences. Due to the various layouts and configurations within each of our room categories, we are able to offer several rooming options to meet the varying needs of our guests. We are truly sorry for the inconvenience caused and will be following up with our Front Office and Reservations team to avoid a similar occurrence in the future.

We would be happy to update your profile preferences to ensure you receive your preferred room style for all of your future stays with us. Please feel free to contact Ryan Pratt, Rooms Division Manager, and he would be happy to assist you.

We look forward to providing you with a much more seamless arrival in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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