Like all the reviews, I was pleased with the character of the hotel, and the wonderful stained-glassed celing in the foyer. This is probably a lovely place to have afternoon tea. However, as a guest, it was a big disappointment. The rooms were very old, especially the bathrooms which had not been updated since the 70s. We managed to change our room to one with an updated bathroom, but then we had no hot water in the evening or in the morning when we checked out. The reception area was very blase about our complaint, and refused to discount our room as we had already booked it, and prepaid via Expedia (something I will not do again for any hotel, as you lose all your leverage if there's a problem). In sum, the hotel is certainly is running on it's original reputation and character, but needs an "extreme makeover," and much more customer-oriented staff.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace