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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #26 of 156 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
2 reviews
“The Rough Rider”
5 of 5 bubbles Reviewed 27 May 2014 via mobile

History aside
Attention to detail not forgotten
Location deluxe.

But customer care sets this signature palace apart.

If you can manage a Presidential Suite go for it!

Thank you for an unforgettable experience.

Stayed May 2014, travelled with friends
Helpful?
Thank Geoffry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 May 2014
Dear Geoffry,

Your comments are a wonderful testament to the care and attention the staff of the Brown strives to bring to the hotel everyday. Our associates are unquestionably one of our greatest assets and it thrills me when their efforts are acknowledged. Thank you for staying at the Brown Place Hotel and Spa. It would be an honor to welcome you again!

Regards,
Managing Director
The Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
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Colorado
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

I've eaten many times in this hotel, but never stayed. That changed last week. The staff was amazing, the room was very comfortable, I can't wait to stay again. The room I was in was a little on the small side, but very nice. I could have stayed in the shower for hours. When you stay you will understand.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jkleadville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 May 2014
Dear mom4Kansas,

We are delighted that your stay with the Brown Palace Hotel and Spa, Autograph Collection® was enjoyable and we appreciate your loyalty to the Hotel restaurants.

I am thrilled that your stay was memorable. We love making your stay enjoyable and I will let the staff know of your generous comments.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Regards,
Managing Director
The Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conifer, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

Booked to celebrate our anniversary. Lovely historical hotel.Staff very welcoming. first night was loud,second night out of control noise. kept waiting for night manager or security to do something. finally,around 1:00 am the hotel quieted down and we were able to sleep . palace Arms Restaurant was fabulous,but dress code is not enforced.Our last day we hoped to have room service,but there were no robes. so we just got dressed and left. Still waiting for the g,m, to call us

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 May 2014
Dear Boise T,

First and foremost, congratulations on the anniversary. We always strive to provide a flawless luxury hotel experience and regret that you were disappointed with your stay. Please be assured that your comments have been shared with the managment team of the hotel and accept our sincere apologies.

Regards,
Managing Director
The Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redding, California
1 review
5 of 5 bubbles Reviewed 18 May 2014

Recently stayed at the Brown Palace. Very nice atmosphere and very cordial folks working there. Had drinks/appetizers in Ships Tavern, they were busy, but the Manager took up the slack and began taking orders for the waiters, keeping the place caught up and happy clients. I suggest you visit if you have the chance!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 May 2014 via mobile

This is an old historic hotel that has hosted numerous famous figures throughout history including Helen Keller. It is very ornate and has a charm to it.

That being said, the hotel is very old and as such noise travels easily throughout the hotel. I've stayed here a few times and had different rooms and each time I could hear noises from the lobby, hallway, surrounding rooms, and the street. It's not the best hotel if you're a light sleeper and looking for a peaceful sleep.

The bathrooms are especially nice. They have duel shower heads. And there is enough counter space to spread out toiletries.

They don't have a gym in the hotel since it is so old. They share a gym with the hotel across the street and have a sky bridge connecting the two buildings.

Stayed March 2014, travelled on business
Helpful?
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 May 2014
Dear Kay,

We are delighted to hear that overall you enjoyed your stay with us and are very grateful for the kind words, as well as the suggestions. Our goal is to exceed the expectations of our guests' and one important tool in achieving that goal is your feedback.

Regards,
Managing Director
The Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
5 of 5 bubbles Reviewed 14 May 2014

High tea at the Brown Palace was fabulous! I attended tea with 5 others which was perfect because we were able to order a variety of tea for the table. The atmosphere is perfect for a light and enjoyable afternoon with friends and family. The pianist plays in the grand lobby where high tea is hosted and looks like the old man from "Up!" The selection of food is perfect. The homemade biscuits are amazing with the authentic cream and jam. The finger sandwiches are delectable and the desserts are mouth watering. Isaac are server was superb. He was attentive and friendly. He anticipated our needs and answered all of our questions with genuine sincerity. We were a very chatty group, so it's always nice to have a server that has a keen eye for needs when it is harder to interrupt in conversation. Isaac is a keeper.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 May 2014
Dear Kathryn,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your tea at the Brown Palace Hotel and Spa, Autograph Collection® was enjoyable.

I am thrilled that Issac was able to provide exceptional service to your group and I will be sure to reach out to him about your generous comments.

Everything we do is aimed at providing you with an excellent experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Regards,
Managing Director
Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsford, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

It is probably a little known fact, but the High Tea at the Brown Palace was outstanding! Our server, Isaac, was incredibly attentive and informative. The tea and scones, finger sandwiches, and desserts were amazing. It was an afternoon fit for a queen!

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
Thank patute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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