Mohammed was extremely helpful and friendly on check-in. Called us as soon as our room was ready.
Also, throughout our stay, all the bellboys and valets were extremely helpful and friendly.
Room and bathroom was clean.
Piano in the Lobby Bar from about 4:30pm-7:30pm....Superb. The pianist was very cordial and pleasant. Nice selection of music.
Ship Tavern...Good food.
Room was extremely small, but that was sort of expected. No air conditioning in bathroom, so with the warm weather that was a little uncomfortable. Mattress seemed like it has seen better days.
Tried to get a private tour of the hotel through the Concierge. He said we could do the public tours on the scheduled dates, or schedule a few days ahead of time to get a private tour. We were not going to be there on the dates of public tours, so we asked if we could pay for a private tour that day, and he said no. No other information, not particularly helpful, very business-like, and no offer to get me some sort of private tour since that was our only night at the hotel.
No bottled water provided. Bottled water was about $5.00 per bottle at the coffee shop.
Delay in talking to someone at front desk. Sometimes only one person checking people in and out.
Left sunglasses either in room or at front desk on checkout. Wife went right back in, and clerk would not let her go back up to room to check for sunglasses. He took 2 looks down the counter and said no sunglasses there. Very disappointing service at this point.
OVERALL: Probably about 3 stars. Definitely not a 4-star hotel at this point. Showing signs of needing some updating to keep the historic look and character, but they still need to be able to get up to 4-star quality and value.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace