The Brown Palace is a beautiful old building constructed in 1892. Unfortunately on this stay the service was not up to Marriott's standard or the grand history of the hotel. On three occasions during a two night stay the staff failed miserably. A promised overnight laundry service (with a 35% up charge) was delivered late (even after a call assured that it would be sent right up it took another 30 minutes). A request to have the room made up was greeted with a "we'll send a housekeeper right up". Five hours later -- no service. A call for room service at 11 pm (the hotel touts its 24-hr room service) was directed to the front desk (their standard practice) was greeted with a "can you hold for a moment". Five minutes later, hung up and called back. The lone clerk said, "I'll have room service call you back immediately". 15 minutes later -- no call.
Clearly seems like management is not on top of response time in any department. Too bad for an otherwise nice hotel in a good location.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace