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“The Brown Palace is as Good as it Gets!”

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #24 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
chicago
1 review
“The Brown Palace is as Good as it Gets!”
Reviewed 21 April 2009

The staff at the Brown is the best there is. Upon arrival they are there to greet you by name
if you have stayed there before. They take your car and you check in very quickly. The staff
is friendly,courteous and knowledgeable. The rooms are extremely well appointed even down to the chocolates they leave for you every evening. The food is excellent and they
even have a more than adequate work out facility on site. When we need directions the
staff always tells us exactly how to get to our destination with the greatest of ease.
We stay at the Brown Palace every time we go to Denver and I can say in all sincerity it is
the very best hotel I have ever visited!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roaringjudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Pueblo
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 April 2009

The Brown Palace is a wonderful, wonderful hotel. We have stayed there maybe 10 times. The service is efficient and friendly, and hotel staff go out of their way to be helpful. The hotel is just beautiful and everything is well maintained. I don't think the room rate is high, considering what you get. It's worth it. I could go on and on, but suffice it to say we love to stay at the Brown Palace and go there as often as we can.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank PuebloFlycaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
1 review
Reviewed 21 April 2009

We did a one night package a few years ago and had a wonderful time and a beautiful room although it was small. This year our children gave us a one night "Light Up The Night" package for our 30th wedding anniversary. When we checked in we asked if we could get a larger room if there was one available. To our surprise they gave us the Beatles Suite! They stayed there when they played Red Rocks in 1964. Needless to say, the suite was beautiful. We had drinks in the famous lobby, dinner at the Ship Tavern with great food and great entertainment and room service for breakfast. We enjoyed a wonderful romantic 30th anniversary thanks to our children and the Brown Palace Hotel!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CGParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
1 review
Reviewed 21 April 2009

The Brown Palace in Denver, Colorado not only has a wonderful history to learn about but it is located in one of the best cities in the United States. From the moment you step through the revolving door in is clear history is still in the making.
The hotel staff is generous and knowledgeable and can offer ideas about your stay or if one prefers to be left to just relax and enjoy the beauty of the hotel or the spa, they will accommodate your every wish.
There are several restaurants with all kinds of menus to fit any desire...the spa is one of European style and offers the best facial in town.
Rooms at the Brown Palace are beautifully appointed and the tour of the hotels history is a must for both locals and foreigners alike.
Go to this hotel and enjoy a vibrant Denver that has come a long way in culinary, museums, and experiences meant to be enjoyed by any world traveler.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPeight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 April 2009

Once upon a time, the Brown Palace was a dream. From the moment you walked through the doors you were cocooned in a grand luxury hotel of the last century. The staff would accomodate and bend over backwards for anything you wanted and were genuinely friendly. The rooms were lovely and ensconcing. My sister was married here in hands down the best and most elegant wedding I have ever been to.

Now.... not so much. An ounce of pretension is worth a pound of manure and baby this place has tons. The prices have become ridiculous and are accompanied by churlish, to downright SNOTTY, staff. Disrepair abounds and frankly, its just plain sad. This is obviously an attitude and disregard coming from management, who seem to believe that the Brown Palace name is enough. Amenitites? ha ha ha.... wireless internet IN THE LOBBY....you must be kidding.

With the arrival of the Ritz Carlton, Grand Hyatt and soon the Four Seasons, the Brown Palace has plenty of competition and reason to be worried.

Skip this destination and enjoy the other luxury hotel offerings Denver has to offer.

  • Stayed February 2009, travelled on business
    • Value
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Helpful?
1 Thank RoweColaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSSDDD, Hotel Management at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 6 August 2009
Dear RoweColaw,

Thank you for sharing your feedback. Our sincerest apologies for your disappointment. Customer service is always of the utmost priority here at The Brown Palace and we pride ourselves in delivery an exceptional experience to each of our guests. I would be extremely grateful if you would be willing to contact us about the specific issues you encountered so that we may address any deficiencies that arose during your stay. In regard to “disrepair,” we are near the completion of an $8 million renovation of our bathrooms which feature dual showerheads, granite countertops and marble tile, and we recently renovated our guestrooms with re-upholstered chairs, updated artwork, new carpeting, new tiled entries, and new television armoires and flat screen TVs. And if I may address your comment about prices, our summer promotion includes prices as low as 50% off our regular room rates as well as package options offering up to $89 in savings for an affordable luxury getaway. Again, we appreciate your feedback and hope to have the opportunity to welcome you back.

In The Spirit of Hospitality,

Brown Palace Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota
1 review
Reviewed 14 April 2009

Staying at the Brown Palace was an outstanding experience. My daughter and I felt like princesses in the tower, in our lovely corner room! The hotel is beautiful, the amenities exceptional, the staff incredibly helpful and friendly, the location extremely convenient - in short, everything you could possibly want in a hotel. I hope I have the chance to go again soon!

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCTMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
1 review
Reviewed 13 April 2009

Note: We were treated so "personally" and marvelously by the hotel concierge and the sommelier, the maitre d' and our head waiter at the Palace Arms Restaurant, I made sure to get all of their names and took the time to extensively fill out the feedback cards at the Brown Palace before leaving. I no longer have those names...but want to fill out this review for Trip Advisor viewers.

As the title says, for our 40th anniversary, our children purchased a package at the Brown Palace to use in conjunction with tickets to see Celine Dion. Denver was also having a restaurant promotion called 5280 during that week (where one can buy prix fixe meals for 2 at fine restaurants like the Palace Arms for $52.80). Well, we had no prior reservations at any of these restaurants and asked the concierge if she could "possibly get us in to one of the wonderful restaurants right there at the Brown Palace." She told us, on such short notice, that it would be very difficult...but that she'd try. Not only did she try--she tried repeatedly, talking directly to the chef, etc. She got us in to the Arms--and at a time that was perfect for our being able to readily attend the concert.
Then, later that afternoon/evening, she came into the restaurant while we were eating to just see how we were doing--even offering to take some pictures with our camera...and offer we accepted.
Our head waiter was fantastic. When he found out it was our 40th anniversary, he shared this with the maitre d', who came around to congratulate us...and "buy our glasses of champagne!"
The service the marvelous; the food superb; the atmosphere romantic (for us and our occasion). Our head waiter gave my wife a couple of long stem roses. We ordered some Jamaican press coffee for two (which was very expresso-like) occasioning me to order sambuca. When the remaining quantity of coffee was really inadequate, our waiter provided us with an additional amount at no charge!
The Caesar (mixed at the table) was piquant; the beef “ROSSINI”, foie gras, brioche, Swiss chard simply melted in our mouths; the signature almond macaroons scrumptious--and the bananas foster exquisite.
The concierge met us after we left the restaurant, got a little flower vase for our roses...and promptly arranged for the hotel complimentary limosine to take us to the Pepsi Center! The driver was also friendly, personable and accommodating.
When we returned from a marvelous concert, as part of the package, the room was turned down, there was a lovely bottle of wine waiting for us, watched over by a cute little teddybear in a Brown Palace sweater...and there was a personalized card from the Brown Palace "family" wishing us a happy anniversary.
The next day, we were treated to a marvelous room service brunch with some delicious bacon, tender, juicy ham to accompany the eggs—and some of the best blueberry pancakes ever!
Later in the day, we were joined by some relatives in the Ship’s Tavern, where the bartender was animated and conversational. While we spent the afternoon doing some things “outside the hotel,” we were permitted to leave our car in the hotel valet parking.

Bottom line: Does it get any better than this?

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TedTravelerColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Denver
#7 Spa Hotel in Denver
#14 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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