I had group reservations at this hotel and was really looking forward to it. Unfortunately, before I ever opened my room door I could smell something foul. When I entered the room, the smell got stronger and I realized it was in the bathroom. It smelled like sewage gas so I called the front desk. The maintenance guy said it was just an air pump that wasn't working. I came back several hours later--smell still there. I tried wrapping the toilet in towels, spraying perfume, running the shower with an unlighted candle in the bathroom and putting bath gel in a sink full of water to mask the smell. The next day, the smell was still there and I asked for a new room and was told the hotel was full and housekeeping would be sent up. The manager was very snippy with me. The housekeeping person was very nice and shocked at the smell in the bathroom. She called another maintenance person and he couldn't figure out what was wrong; he was nice but was unable to solve the problem. I was finally given another room at my second request and that room had a bathroom that smelled strongly like fresh paint (I wasn't about to complain after the sewage gas smell) & the tub leaked on much of the bathroom floor. The building itself is beautiful, but the service is not up to par--if someone's room smells as bad as mine did--not fixing the problem or finding another room IMMEDIATELY is completely unacceptable for a hotel that charges as much as the Brown Palace. That smell was absolutely disgusting. Front desk staff is inconsistent in service & after asking for a discount due to the smell & having to move, etc. I was give $30 off --pretty lame.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Marriott, Ebookers, Booking.com, Hotels.com, Priceline, Travel Republic (UK), TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your The Brown Palace Hotel and Spa, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace