We stayed here overnight last night on family vacation and will not stay again.
In its favor, the hotel is clean and well maintained. It is in a pretty good location with interesting local restaurants nearby.
The hotel itself out of date in terms of the decor and the facilities. The restaurant is very poor with an extremely limited menu and uninspired cooking. Restaurant and hotel service were generally mediocre to poor, with one disastrous experience.
We decided to take advantage of the free shuttle service to go to the Nature & Science Museum. It departed at the arranged time. Fifteen minutes after the arranged pickup I called the hotel to be sure the shuttle was on the way and the clerk made excuses and told us to wait longer. Twenty minutes later (35 min late) I called again and pointed out that we were going to be late for an appointment and asked for clarification when we would be picked up. Again, excuses and no clarification. When I pressed the issue the clerk suggested I call a cab. I finally got her to agree to call the cab and pay for it. We then waited another 35 minutes with neither a cab nor the shuttle showing up. We then had to cancel our evening appointment and walked back to the hotel (30 - 40 min).
Not much to recommend here, unfortunately. It's a shame, as basic customer service would have made this a decent place to stay at no cost to the owners. Except, of course, the cost of putting effort into what you do.
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- Also Known As:
- Ramada Inn Downtown Denver Hotel Denver
- Ramada Inn Denver
- Ramada Downtown Denver