We stay at a lot of the RC hotels mostly because they are consistent in service and cleanliness and, for the most part, this hotel fit that category. Spa service was excellent, but the spa itself was very basic. The jacuzzi was a thumbprint and the steam room not that much bigger. Clean yes, but the difference between the spa at Bachelor Gulch and this one in Denver is staggering. I've seen local rec centers with better facilities. However, the spa treatment itself was excellent, as expected..
Club level was very lacking compared to other Club Levels. No top shelf alcohol, cheap liquor, and no actual bar. Food offerings were just that, and pitiful. They even had the exact same selection two days in a row...did we get leftovers?? The in room dining (breakfast) was awful. the coffee tasted burnt, the potatoes were fatty and looked several hours old. I would suggest eating off site, there are plenty of good restaurants within walking distance or a short car ride (which the Ritz do provide.)
The bed extended the mattress a good 6 inches. It's very easy to stub your toe. We filled out the survey they emailed us and invited the hotel to contact us directly, they didn't. This is a shame, as I actually used to work for RC many moons ago and every comment by a client was taken seriously and addressed. This is the second time in 2 years I have had some negative feedback ( the other was during a stay at RC Marina Del rey where the spa was filthy) and they didn't bother then either. I would still stay at a RC but something has happened with customer follow up...i.e. it died.
The price was non-ritz like too, which is a plus! It was extremely good value for the price and for that, we would ignore the imperfections and stay again. Howvever, if their prices increased to match other RC hotels, we would probably skip this hotel
- Official Description (provided by the hotel):
- Surround yourself with majestic Rocky Mountains and down-to-earth cosmopolitan delights. The Ritz-Carlton, Denver is the city's first and only AAA Five-Diamond hotel, bringing luxury to a new altitude. Whether you need to spend the day close to downtown's Financial and Business District or you want to take in the offerings of LoDo or Larimer Square, you are always just steps away from the very best that Denver has to offer. The Ritz-Carlton, Denver features 202 spacious guest rooms including 47 suites, 32 Club Level rooms and one Ritz-Carlton Suite. With the largest, newly renovated, guest rooms in the city, our Denver hotel provides sweeping views and luxury to match. The Ritz-Carlton Spa is an award-winning facility with a salon and is open to the public; the Spa is the perfect for a relaxing escape in the heart of the city. ... more less
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- Also Known As:
- The Ritz-Carlton, Denver Hotel Denver
- Denver Ritz Carlton
- Ritz Denver
- Ritz-Carlton Denver