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Reviewed 8 April 2011

We stay at a lot of the RC hotels mostly because they are consistent in service and cleanliness and, for the most part, this hotel fit that category. Spa service was excellent, but the spa itself was very basic. The jacuzzi was a thumbprint and the steam room not that much bigger. Clean yes, but the difference between the spa at Bachelor Gulch and this one in Denver is staggering. I've seen local rec centers with better facilities. However, the spa treatment itself was excellent, as expected..

Club level was very lacking compared to other Club Levels. No top shelf alcohol, cheap liquor, and no actual bar. Food offerings were just that, and pitiful. They even had the exact same selection two days in a row...did we get leftovers?? The in room dining (breakfast) was awful. the coffee tasted burnt, the potatoes were fatty and looked several hours old. I would suggest eating off site, there are plenty of good restaurants within walking distance or a short car ride (which the Ritz do provide.)

The bed extended the mattress a good 6 inches. It's very easy to stub your toe. We filled out the survey they emailed us and invited the hotel to contact us directly, they didn't. This is a shame, as I actually used to work for RC many moons ago and every comment by a client was taken seriously and addressed. This is the second time in 2 years I have had some negative feedback ( the other was during a stay at RC Marina Del rey where the spa was filthy) and they didn't bother then either. I would still stay at a RC but something has happened with customer follow up...i.e. it died.

The price was non-ritz like too, which is a plus! It was extremely good value for the price and for that, we would ignore the imperfections and stay again. Howvever, if their prices increased to match other RC hotels, we would probably skip this hotel

  • Stayed: April 2011, travelled as a couple
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1  Thank colotravet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2011

This is not my first time at the Ritz Carlton, Denver - but it is my most favorite visit! We stayed 3 nights in the club level. We haven't stayed in a non-club level room so I can't compare. This visit was flawless. Valet and bell staff remembered us from last year. Tim, the manager, also remembered us and honored our request to be on the 12th floor and near an elevator. There are new club lounge attendents from our visit last year....Doug, Angela and Molly. Wow. These folks work tirelessly to accomodate your every need. They are always on the move and we've never felt more spoiled. Doug has worked in the Ritz family going on 27 years! I can't begin to tell you the special touches we encountered...for instance, while riding in the elevator a staff member asked if we were having a nice stay. I told her it was exceptional and how thrilled we were that Bvlgari products were brought back (at this time only club level receives these upgraded bath products) as last year's stay they had phased them out. I gushed how much I LOVE the line and she laughed as she could smell the lotion in the elevator! Upon returning to our room later, we found a small bag of a few extra Bvlgari products and a hand written note from Kisha - the staff member we had encountered in the elevator! The fact that she took the time to 1) find out who we were 2) write a lovely note and 3) leave a few extra of my most favorite bath products ....is an example of the amazing steps this staff will take to make you feel welcome. Additionally, our club attendent Doug (have I mentioned FABULOUS?) introduced us to his fiance, Karen, who also works at the Ritz in member services for the destination club. Although not her role, she went out of her way to make us feel special as well. In a nutshell - this place is amazing. Ritz Carltons worldwide have the plush bedding, amazing ambience and luxurious amenities and Denver Ritz Carlton is no different. What we love about this specific Ritz Carlton above all others is the staff....they truly make a difference in our stay. From Reggie the bellman, to Mark at guest relations to management with Tim - and all the smiling faces in between - they will make your stay incredible. If you plan on staying in the downtown Denver hotel - don't look elsewhere. We've stayed at them all; Hotel Monaco, Magnolia, Brown, Hyatt, etc., etc. - spend a bit more and experience amazing luxury at the Denver Ritz Carlton!!!!

  • Stayed: March 2011, travelled with family
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Thank Amy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2011

We stayed here for 1 night before travelling on to Steamboat Springs for a ski trip. It's a beautiful hotel and the rooms are really big. The bathroom was huge. We had breakfast at the restaurant which was very good too. Everyone at the hotel was very helpful and the service was excellent. We booked a package which included parking and breakfast and it's actually less expensive to take the package than it would be to pay for parking and breakfast separately. It's within walking distance of Larimer Square and 16th Street Mall which was perfect for us as these were two areas we wanted to explore. We would definitely stay here again and may book it again for 1 night before flying home.

  • Stayed: March 2011, travelled as a couple
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Thank KathandArn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2011

Quick overnight stay to celebrate an event. Stayed in a King Deluxe room that was very nice (10th floor), good view, and great bed - only minor complaint was room on smaller side. Ate at Elway's restaurant in the hotel - very friendly staff, good food - a bit loud but it was Saturday night. 2 blocks to the 16th Street Mall, beautiful night to walk around, plenty of night life, looking for a more upscale nightclub (piano bar) and did not locate. Overall terrific stay, just wished the room would have been a bit larger.

  • Stayed: March 2011, travelled as a couple
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Thank Colorado123446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2011

I am new to this hotel and have been staying here every week for the past few weeks and even though it is a Ritz-Carlton they exceeded my expectations. Definately the nicest hotel I have every stayed at in the US and holds its own against other very nice hotels in Asia such at the Westin and Okura hotels in Tokyo and the Shangri-La and Oriental hotels in Bangkok. Ok maybe not as luxurious as the Oriental but the staff is just as warm.

I was not surprised by how polite the staff is, even though they are extremely polite and corteous that is expected from this brand. I was however pleasently surprised at how genuinely warm the ENTIRE staff is. And I do mean everyone, from the maids in the morning, to the turn down service maids, doormen and the front desk staff.

I recently found out that I am going to be staying here past March and the management was extremely cordial and accomadating when I asked to keep my current rate.

Other perks:

Rooms: Incredibly nice. I can only speak to their most basic rooms since that is what I get every week. Hardwood floor entrance, spacious room with convenient outlets. Nice HD TVs, stocked bar. Free bottled water.

Bathroom - Incredible and spacious. Seperate shower, nice large tub.

Gym: Out of this world. Pool, spin and other classes, large weight room, lots of cardio, BB court.

Turndown Service: Normally I keep the DND sign on my room all week but at this hotel I let them come in because of the turndown service which includes filling up the silver ice bucket.

Location: It's on 18th street so guess how far away from the 16th Street Mall.

  • Stayed: March 2011, travelled on business
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Thank Jafo19D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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