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The Ritz-Carlton, Denver
Ranked #8 of 161 Hotels in Denver
Certificate of Excellence
Reviewed 5 June 2014

This was our first time staying at the Ritz in Downtown Denver. Everything about the Ritz was outstanding! The room was very clean, outstanding room service. We had breakfast ordered to the room every morning. It was that good!! :)
You couldn't ask for a better location in downtown Denver.
We also had reservations at the hotel restaurant, "John Elway's". The food and service was top notch! This was also our first time ever to Denver. We like trying different places, however were already looking to return this summer.

Room Tip: I very seldom care to leave a comment good or bad. However this place was incredible! We paid extra...
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  • Stayed: May 2014, travelled as a couple
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Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this reviewResponded 6 June 2014

Thank you so much for your kind words regarding your recent stay at The Ritz Carlton Denver. We are so delighted that you enjoyed your 1st visit to our Mile High City and chose The Ritz Carlton Denver for this special occasion. Your comments regarding In Room Dining and Elway's will certainly be shared with our Ladies and Gentlemen and your feedback about your room is great news as well and something we work so hard in delivering to all of our guests.

You noted you will be back and I hope you contact me directly to set up all arrangements and hopefully we get a chance to meet during your return trip to The Ritz Carlton Denver.

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607 - 613 of 985 reviews

Reviewed 28 May 2014

I usually stay at the Brown however as the Brown restaurant does not serve fresh salsa or pico de gallo with their Denver omelet but vile, jarred Pace Picante Sauce I decided on the Ritz instead. This was a wise move as the receptionist not only upgraded me to a large suite but the restaurant cuts its own salsa fresh. Breakfast was swiftly served, finely presented, but everything from the espresso to the egg white omelet was cooked perfectly. The staff was the soul of courtesy from check-in to check-out.

Room Tip: The suites facing the Rockies offer a great view.
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  • Stayed: May 2014, travelled on business
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Thank emistruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this reviewResponded 29 May 2014

Thank you so much for your kind words and for staying with us, I am delighted you enjoyed your visit to The Ritz Carlton Denver and look forward to meeting you during your next stay with us. Since you enjoyed Elway's breakfast so much you need to come back and enjoy the best steak in Denver in the evening.

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Reviewed 26 May 2014 via mobile

We very much enjoyed our stay. Beds are very comfortable. However housekeeping has a lot to be desired. Particularly in the club lounge. Spots on the floor and furniture. Crumbs everywhere. Broken toilet. Smelled like a sour rag was used. Not so Ritzy.

Stayed: May 2014, travelled as a couple
1  Thank Terri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this reviewResponded 29 May 2014

Thank you for providing these details from your recent stay with us. I am glad to hear you enjoyed your visit; please know we greatly value your feedback and can only improve when we are made aware of our shortcomings. We are determined to provide exceptional experiences for our guests each and every time and I apologize we failed in some areas during this last stay. If your travels bring you back to Denver, I would welcome the opportunity to make your next stay excellent and hope you contact me personally to assist with setting up a reservation.

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Reviewed 17 May 2014

The property lives up to it's name. Well appointed lobby and rooms. Comfortable beds. Clean. Quiet. Professional and helpful service. Easy walking distance to several downtown hot spots. Didn't get a chance to visit Elways but it was packed when we walked by. Unfortunately only spent one night here arriving late and departing early, but it was enough to know that I'll be back!

  • Stayed: August 2013, travelled with friends
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Thank skithebeav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

I stayed 3/15/14 and 3/15/16. On the 15th of March I went down to the spa to get a deep tissue massage. I had finished up my massage to find out that my locker had been broken into. My locker was the only locker broken into of course none of the employees had noticed anything suspicious. The thief got away with a $2000 Movado watch $1200 cash, all of my credit cards, and on top of that my social security card. The thief racked up thousands on my credit cards by the time I was out of my massage.

Loss prevention came and did a report as well as the police. I wanted to meet the police officer in the lobby, but the Ritz did not want bad press so of course they came up to my room. Shortly after all of this the GM Steve Janicek found me in the club access room. He than offered an apology and assured me that I would not be upset with the claims process of the Marriott because they are a "5 star diamond hotel."

Well I was called by Marriott loss prevention company yesterday and told they were not going to be covering any of my losses or compensating me in anyway. I called Steve at this time, and he assured me he would get with his team, and get right back to me.

He never called me back,and I had to call him twice before he would answer. This time he seemed to have an attitude with me and asked me " what exactly I thought I'd get in return."

Pretty horrible customer service and horrible security and just an all around mind blowing experience for staying at the Ritz. I hope everyone reads this and just realizes this is just another greedy corporation that does not care at all about their customers.

  • Stayed: March 2014, travelled with friends
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5  Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this reviewResponded 16 May 2014

Thank you for sharing your feedback regarding your recent stay. I am sorry you are not satisfied with my follow-up or how things were handled and I remain interested in speaking with you to reach a fair and equitable settlement remains my goal. I can be reached at 303-312-3800 and would welcome your call.

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Reviewed 13 May 2014

We have never stayed in this property, even though we have lived in Denver 14 years and celebrate special events with hotel weekends downtown. We finally stayed here in May and have realized what we were missing. This place is wonderful. Room is extremely confortable, staff is friendly, knowledgable and they know the meaning of the work "service". I would recommned investing in and upgrading to the Club floor. The Club is a calm quiet oasis to either begin your day, end your day, or just take a calm break in between everything. We'll definitely be back!

Room Tip: Club Floor, King Suite. Enough said!
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  • Stayed: May 2014, travelled as a couple
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Thank WaikoloaDreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Spent Mother's Day weekend in this fabulous hotel. From the moment I pulled into the valet, I was greeted by smiles and the valet complimenting me on my rental making conversation on it for a while. I step inside to the lobby and the host greeted my by name which I believe the valet advised her by radio. My suite was on the 9th floor and was immaculate with a nice view of Coors field and the Northern Rockies. Any time I called down to any of the services, was answered by an enthusiastic voice ready to help me. Since I did leave the property quite often, the hotel kept my rental at the front most of the trip which made for easy access. Room service and Elways was excellent. I definitely will stay here again on future trips.

Room Tip: Corner suites are quite spacious!
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  • Stayed: May 2014, travelled with family
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Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Denver

Address: 1881 Curtis Street, Denver, CO 80202
Phone Number:
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Denver
#7 Luxury Hotel in Denver
#12 Business Hotel in Denver
#13 Romantic Hotel in Denver
#24 Family Hotel in Denver
Price Range: £198 - £433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Denver 5*
Number of rooms: 202
Official Description (provided by the hotel):
Surround yourself with majestic Rocky Mountains and down-to-earth cosmopolitan delights. The Ritz-Carlton, Denver is the city's first and only AAA Five-Diamond hotel, bringing luxury to a new altitude. Whether you need to spend the day close to downtown's Financial and Business District or you want to take in the offerings of LoDo or Larimer Square, you are always just steps away from the very best that Denver has to offer. The Ritz-Carlton, Denver features 202 spacious guest rooms including 47 suites, 32 Club Level rooms and one Ritz-Carlton Suite. With the largest, newly renovated, guest rooms in the city, our hotel in Denver, Colorado provides sweeping views and luxury to match. The Ritz-Carlton Spa is an award-winning facility with a salon and is open to the public; the Spa is the perfect for a relaxing escape in the heart of the city. ... more   less 
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Also Known As:
The Ritz-Carlton, Denver Hotel Denver
Denver Ritz Carlton
Ritz Denver
Ritz-Carlton Denver

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