We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great rafting experience”

Mountain Waters Rafting & Adventure Company
Book In Advance
More Info
US$149.00*
and up
Mesa Verde National Park Tour
More Info
US$80.00*
and up
La Plata Canyon 4x4 Tour
More Info
US$59.00*
and up
Family Friendly Animas River Raft Trip
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Since 1981! Family & High Adventure Rafting, 4x4 Jeep Trail Tours, Mesa Verde National Park Tours, Official Durango Silverton Train Raft & Rail Package, Zip Line, Rock Climbing, Bicycle & SUP Rentals, Value Packages, Group, Military & Senior Discounts.
Useful Information: Baby buggy parking, Food available for purchase, Activities for older children, Lockers / storage, Wheelchair access, Activities for young children, Bathroom facilities
Reviewed 25 August 2013

Mountain Waters Rafting are great at what they do - taking you on a fun, exciting rafting experience in picturesque Durango. Baue was our fantastic guide (and captain of our raft) and our family of 4 had a real adventure. Whilst the river could have been a little more fast flowing, it was real fun and about the right duration.

1  Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountainWatersRaftin, Owner at Mountain Waters Rafting & Adventure Company, responded to this reviewResponded 19 May 2014

Hi Louise, we sure do appreciate you taking the time to review your trip with us. If you are in the area, now (late May, early June) is the time when the Animas River gets flowing quite a bit stronger and faster. And you can request Beau again as he is back and ready for you guys after just having his second child! Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (666)
Traveller rating
Traveller type
Time of year
Language

599 - 603 of 666 reviews

Reviewed 16 August 2013

The guides are fun, the people that check you in are very helpful and personable. We took the half day trip and in the middle of the trip we stopped for fruit, chips, water. We were lucky that due to the recent rains there was enough water to go rafting. Most were level 2 and one level 3. Had a great time.

Thank BarbDenver_Colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountainWatersRaftin, Owner at Mountain Waters Rafting & Adventure Company, responded to this reviewResponded 19 May 2014

Thank you for reviewing us and talking about our staff which is the heart and soul of Mountain Waters. We put a lot of effort into training them and keeping them challenged and excited about their jobs and our company and the best payoff is getting happy reviews from happy guests like yourselves. Thanks and hope to see you back on this side of the state again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

We opted for the half-day rafting down the Animas river (2 adults & 3 kids, aged 18, 15 & 5). Great fun, but boy was the weather against us. Torrential rain & hail the size of peas attacked us, so three of our party got out early & 2 of us carried on after a break to eat & don warmer clothing.Our guide Drew was great & guided us calmly through the worst of the storm & then took me & my 15-year old son on a great trip down river for the remainder of our trip. He was very knowledgeable about the river & surrounding area, but beware of his bad jokes ;-)) Thanks to Doug to for his entertaining antics! Great dinner recommendation (Homeslice Pizza).

Thank Clareeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountainWatersRaftin, Owner at Mountain Waters Rafting & Adventure Company, responded to this reviewResponded 15 August 2013

THIS is what Mountain Waters is all about! Taking a negative like hailstones and creating a positive customer experience that inspires our guests to let us know we (especially Drew) rocked it. That day was so incredible and memorable for its weather that you can see some photos on our facebook page in the album titled "Durango Monsoons." Thank you Clareeb, hope to see you next time you're in Durango.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

We rented three cruising bikes and a tandem bike for a morning ride down the Animas River Trail on Durango from Mountain Waters. The staff might be knowledgable about rafting but not so about bikes. As a result the bikes were in poor condition. Issues included off center handlebars, a flat tire and a chain that fell off 6 times. Their response to the flat tire was...ok..you can walk the bike back...given that we were several miles away this would have taken forever...after some discussion they agreed to have my daughter ride it back on the rim.. They comped us on the two bikes with problems but I would not rent bikes here. It is a beautiful trail and would have been wonderful with decent equipment.

Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountainWatersRaftin, Owner at Mountain Waters Rafting & Adventure Company, responded to this reviewResponded 15 August 2013

Hi Chris,
let me apologize personally as the owner for your poor experience with our bicycle rentals. Your review has created an opportunity for all of the staff to learn how to take a negative and to turn it around. Our goal at Mountain Waters is to be the company whose customer service sets us apart and above the rest and that clearly did not happen for you. The simple fact is we stumbled that day. We apologize and have taken measures to keep a closer eye on our bicycles and to have our staff respond in a manner focused and tailored to your needs at the time: bringing replacement bikes, shuttling you back in our van, complimentary trip vouchers. Whatever it takes to make your vacation experience with Mountain Waters Rafting the best darn thing about your trip is the goal for our team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

My family of 5 had an exciting and amazing first time experience rafting down the Animas! Our guide, Ava, was so much fun and helpful as the river was quite low so we hung up on rocks quite often. But for us, these little obstacles made it even more fun! We laughed so much and had such an enjoyable time! Ava was quite knowledgeable and worked very hard managing to get us down the river. We appreciate her and everything she did to make our first time rafting an amazing and memorable trip! Thanks, Ava! If you ever travel to Durango, we highly recommend you do the 4 hour rafting trip down the Animas River. It's totally amazing!

Thank Kristi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountainWatersRaftin, Owner at Mountain Waters Rafting & Adventure Company, responded to this reviewResponded 15 August 2013

Eva will be so glad to hear your praise and so am I. We really emphasize the importance of customer service being what sets Mountain Waters apart so thank you very much for writing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Mountain Waters Rafting & Adventure Company also viewed

 

Been to Mountain Waters Rafting & Adventure Company? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing