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“General Palmer Hotel”

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General Palmer Hotel
Ranked #4 of 33 Hotels in Durango
Certificate of Excellence
Scottsdale, Arizona
1 review
“General Palmer Hotel”
Reviewed 26 March 2014

This was the best find ever! To be able to visit an historical hotel that instead of looking aged looks beautifully kept up with all the "warm and fuzzies" of home was amazing. The breakfast was yummy and healthy with all baked items made fresh every morning. Cookies and coffee/tea/hot chocolate every afternoon and smiles from all hotel staff…we cannot recommend this hotel enough. We will definitely go back!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kathleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 23 May 2014
Good Morning, "Kathleen F"
I am so glad to hear that you enjoyed your stay here at the General Palmer hotel. I feel that my staff does an awesome job, such a great group of young people!!! Many of them are taking classes up at the college in Hotel management and this seems to be the perfect stepping stone for them. Thank you for the encouragement!
Paula
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441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 March 2014 via mobile

If you like older restored hotels instead of the chain hotels this is the place for you! This hotel was charming, full of antiques, and had many extra amenities that you would not expect. For example, they will bring your complementary breakfast to your room at whatever time you ask, and they were even some relaxing CDs in the room to play in the CD player/alarm clock.

They have a hot beverage station that is open all the time, and there are warm cookies every afternoon.

The hotel is located on the main street, and practically in the parking lot of the train depot, which we loved. We stayed two nights and never needed the use of our car because it's close to everything!
I would highly recommend this hotel and would definitely stay here again.

Tip: Some of the rooms do not have a window. Be sure to ask for a window room.

Stayed March 2014, travelled as a couple
Helpful?
Thank Kevran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 16 June 2014
Dear "Kevran"
Thank you for leaving a review of the General Palmer hotel. We are so happy to hear that you enjoyed your stay with us, I think that one of the best things about the hotel is it's convenient location.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 February 2014 via mobile

What an awesome place. Victorian/Western antiques, clean rooms, robes, wi-fi, just loved it. The staff were very accommodating, and it is such a beautiful location that I will be recommending it often when.I return home.

Stayed February 2014, travelled as a couple
Helpful?
Thank Beverly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 23 May 2014
Dear "Beverly B"
Thank you for leaving a review of your stay here at the General Palmer. We feel that is it those little touches that help us to stand out in the crowd, so glad that you enjoyed them.
Sincerely, Paula
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wichita falls, texas
Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 February 2014

My son and I stayed here in August for a overnight trip before we caught the train to Silverton. It was a very nice old time hotel with modern things like central heat and air. The staff was wonderful and we really enjoyed the trip. Look forward to brining the wife for a nice romantic trip this spring.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
Thank wffood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 23 May 2014
Dear "WFFood"
Thank you for your review of the General Palmer, oh my gosh spring time is such a lovely time of the year. We have had some wonderful nighttime rain storms this spring and everything is so green and beautiful. Thank you for staying with us in August!
Sincerely, Paula
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Denver, Colorado
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 December 2013

I recently stayed there for two nights in December and there was truly an old world charm about the Hotel - from the stained glass windows around the lobby, to the hand carved mahogany trim and wainscot on the walls, to the old Otis elevator which barely fits 2 people with luggage. The room was nothing short of warm, quaint and cozy. It had a very comfortable queen size bed along with several pieces of vintage furniture and a four piece bathroom. The hotel staff were very friendly and they even offered me a different, larger room with a king bed at no extra charge. The hotel was built in 1898 and it felt like I went back in time while staying there. In the lobby there is small display of period GUND teddy bears and they are for sale to the hotel guess. The town of Durango has that same charm and the hotel is just steps away from the famed Durango and Silverton Narrow Gauge Railroad. I will definitely stay there again in the future as it made a great addition to my trip and the wonderful winter train ride the next day.

  • Stayed December 2013, travelled on business
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Helpful?
1 Thank Morefun2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 23 May 2014
Dear "MoreFun2
Thank you for your review of your stay at the General Palmer. I just love winter time here, especially when the train whistle blows and lets out that billow of smoke, it truly is like stepping back in time and I never tire of it.
Sincerely, Paula
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Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 December 2013

We stayed in one of the three bedroom suits for four nights. These rooms are not located in the main hotel but in a separate section across the parking lot. However, there is another entrance that leads straight out onto the main street. This was one the only hotel we could find that had separate rooms which was one of the reasons we chose it so that the kids could have some space of their own. It worked really well. The hotel has the best location along the main street so you are in the heart of the historic part of Durango. We also road the Polar Express which was right next door. Given it was freezing weather and snowing, the location was perfect. Hot chocolate and cookies nightly in at the front desk were much appreciated. There weren't many people in the hotel while we were there and so the included breakfast was delivered to our room. Each bed has teddy that you can purchase. We bought the one on my daughters bed as a surprise and gave it to her a few days later for her birthday which she loved. Staff were friendly and its worth taking time to go down and sit in the parlour and enjoy the ambience.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueberryAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 23 May 2014
Dear "Blueberry Ash"
Thank you so very much for placing a review of your stay at the General Palmer Hotel. Winter is such a "magical" time in Durango! I have taken my Grandkids on the Polar Express too and we had a blast. Glad to hear that the family suite worked out well for you!
Sincerely, Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marana, Arizona
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 November 2013

We were only in Durango for one night and wanted a special place to spend that one evening. The General Palmer met all of our needs: romance, comfort, charm, friendly service, etc. We were honored with a room upgrade by the manager because of a minor "glitch" with our reservation. As a result, our stay was even better. We were served breakfast in our room (the presidential suite) and enjoyed a night of comfort and luxury. This hotel is first class in every way. I would recommend this hotel to anyone traveling to Durango and will definitely stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarakay53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulanelson, General Manager at General Palmer Hotel, responded to this review, 19 March 2014
Hi "Sarakay53"
I remember, I actual have so much fun upgrading when I can to such wonderfully kind people such as yourself. You were so understanding, thank you!
Glad to hear you had such a grate time.
Paula
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about General Palmer Hotel

Property: General Palmer Hotel
Address: 567 Main Ave, Durango, CO 81301-5422
Region: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
Price Range (Based on Average Rates): ££
Hotel Class:4 star — General Palmer Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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