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Reviewed 4 July 2012

We reserved our room online about a month ago and even received an email confirmation. Upon arrival, we were told our room was no longer available. We had to take what was available, which was a downgrade and we were only offered a $10/night discount. The hotel itself is in a great location, but not worth the price. With all the hassel of reservations and check in, I would not recommend this hotel.

  • Stayed: July 2012
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Thank Purplesummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

We are sorry there was confusion at check-in, we would be happy to discuss this matter further with the guest.

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Reviewed 28 June 2012

There was a Spyder motorcycle convention of some kind going on in town, so we got one of the last rooms in town (so we were told). We stayed in the B&B part of the hotel, a separate building called the Leland House, across the street.

It was a two bedroom suite with a full kitchen and two seating areas and a balcony overlooking the street. We splurged.

There were several a/c's in the B&B, and we found out early that we could not run them all and turn on a hair dryer. It popped a circuit breaker which the front desk had to come over and reset. The box was behind one of the pictures on the wall and we could have reset it ourselves had we known.

The location was perfect and a band was playing blue grass across the street at the hotel, so we just sat on the balcony and enjoyed. Then we easily walked through the town to enjoy the atmosphere.

Breakfast the next morning was only fair. A mixed scramble and some fruit and pastries. Not what I expected from an expensive B&B.

  • Stayed: June 2012, travelled with friends
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1  Thank RAMWashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

We appreciate the guests review and comments. The hotel would like to clarify that they were staying in our largest suite - The Pittman Suite. This is our most expensive room as it is one of the largest hotel suites in downtown Durango. The guests did receive quite a discount as they were day-off walk-ins. Our regular rooms normally range from $169 - $249 during the busy summer months, typical of historic downtown Durango hotels.

The breakfast is completely homemade, all the entrees are made to order. The scones, breads and muffins are made from scratch and change daily. The breakfast also includes homemade granola, fresh cut fruit and locally roasted coffee.

We are glad they enjoyed the live music and hope their overall stay was pleasurable.

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Reviewed 27 June 2012

We did a 2 week road trip through Colorado and this hotel was the most expensive of the 6 hotels we stayed at...even a 4 star in downtown Denver. When we arrived during the afternoon of our first day, there was no parking (very limited spaces) in front of hotel, so my husband pulled into the public lot right next door. I went back in to see where we were supposed to park. The woman at the desk was not overly friendly and said that we should go around the back of the hotel to the parking in the alley. We did and there were even less spaces, which were all taken. Back inside I went and told the woman and she said that we would have to use the public parking and gave us a pass to put in our window. A very nice young man helped us take our luggage inside. Our room was on the ground floor right by the stairs. Generally this wasn't a problem for the 4 nights we stayed there, but they allow children and one night we had a rather rambunctious one running around at almost 11 o'clock. Our room was very clean and spacious with a window air conditioning unit. There seemed to be at least 3 different people at the front desk and numerous different people serving breakfest (which was excellent) on the days that we were there. After a very disappointing dinner at a restaurant on Main Street our first night, I asked yet another new person there at night to recommend a good one. She did and it was good. Most of the people working there were not genuinely friendly, just doing their job, except for Nancy who gave us the restaurant recommendation. She was very helpful and pleasant. You could tell that she enjoyed what she was doing whereas we didn't get that feeling from the other employees. There was a very friendly young girl who had just graduated from high school who served breakfast that made you feel welcome also. On the last night we were there, they had a blue grass concert in the grassy area to the side of the hotel, which was open to the public. They were very good, but a lot of people were there just to talk and socialize and we had a hard time hearing the band. Overall, it was a decent stay, but over priced.

Room Tip: Don't get one by the stairs and the dining area where they serve breakfast.
  • Stayed: June 2012, travelled as a couple
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Thank FloridaWineaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

The summertime in Durango is the busiest time of year for the downtown area. This being said, the Rochester offers room rates that are comparative to other downtown hotels. The rates are lower during our off-season, November - April.

We are sorry the guest did not feel welcomed by our staff, we have printed this review and gone over it with all staff members.

The parking situation can be a little confusing and we try our best to show guests where the parking is when we escort them to their rooms upon check-in.

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Reviewed 25 May 2012

The rooms at the Rochester are very good sized. The employees are as nice as could be. The breakfasts are yummy! The only down side that I could see is the lack of air conditioning. Also the pillows in our room were pretty flat.

Room Tip: The downgrade on the room was based on pillows and no air conditioning.
  • Stayed: May 2012, travelled with family
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Thank Evie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochesterstaff, Manager at The Rochester Hotel and Leland House, responded to this reviewResponded 28 May 2012

Thank you for your kind review, Just wanted readers to know that we do have air conditioning in the summer months, the units were put in this last week.

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Reviewed 21 May 2012

The Rochester Hotel provides an authentic Western experience. The friendly staff, the flowers in the courtyard, and the home-cooked breakfast, make this my favorite hotel in Durango. It's listed as a B&B, but feels more like a hotel. The staff will bend over backwards to make sure you are comfortable.

A few of the rooms allow dogs, and when we were shown to our room by the registration clerk and found 2 little doggie beds in the corner, we were overwhelmed. The pups were excited too!

This hotel is located within walking distance of most anything in town, but they provide you with these really cool retro bikes to cruise town on, if you would rather.

It is a little expensive, but you'll find all the rooms in Durango are a bit pricey, especially during the peak seasons. We stay at the Rochester every year during the Wine Tasting Experience in early May. The courtyard at the Rochester is one of the main venues for the event, with reps from many Cali vineyards pouring. We love it!

Room Tip: Get a room that opens to the courtyard.
  • Stayed: May 2012, travelled as a couple
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Thank Elkmantom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
komick, Manager at The Rochester Hotel and Leland House, responded to this reviewResponded 23 May 2012

Thank you for your visit to the Leland House and Rochester Hotel and for your kind words. We appreciate it. We look forward to seeing you next year for the Wine Experience, if not sooner.

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