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“Nice place...good location.” 4 of 5 bubbles
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
Ranked #14 of 33 Hotels in Durango
Certificate of Excellence
Saint Jacob, Illinois
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice place...good location.”
4 of 5 bubbles Reviewed 28 October 2013

Booked a room online for a great price!! My husband is retired military and Best Western seems to be one of the only hotel brands that gives the Government rate to retired military. Our room was a king suite which we got for a very reasonable price. The room was very nice and clean. Comfortable bed and pillows. Breakfast was very good although very crowded at the time we went down. There seemed to me to be a smell when I got near the couch, but my husband didn't seem to notice. And the furnace/air conditioning unit in the living room made a loud noise after being on a minute, but since there was also a unit in the bedroom area, we kept that one on for the night and were plenty warm. The hotel was within easy driving distance to downtown.

Stayed October 2013, travelled as a couple
Helpful?
Thank Traveling_Tw0s0me_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 30 October 2013
Your review and input are greatly appreciated. We are glad you enjoyed your King Suite. The extra room is surely worth the price, no doubt! We apologize for the breakfast room being crowded. It seems like there is always about a 10-15 minute window each day where everyone is dining prior to making the train departure. Thanks for being patient! We hope to see you again soon.
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589 reviews from our community

Traveller rating
    202
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    108
    30
    25
See reviews for
237
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
  • French first
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed 25 October 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us.
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Salt Lake City, Utah
Level Contributor
124 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank greyheaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 23 October 2013

Friendly staff. Clean and comfortable beds. Good breakfast selections, pretty much standard for all motels now. Only issue we had was that we were given a handicap accessible room which made the bathroom fixtures different than standard. Higher toilet, lower sink, shower with hand held spray.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank pherlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Thank you for your review. Because we are not able to tell the name of the specific reviewer on Tripadvisor, I am not able to speak to why you might have been assigned a handicap accessible room, but are glad, otherwise, that you enjoyed your stay. We hope to see you again soon! Thank you so much for choosing us.
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Heath, Texas, United States
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 18 October 2013

This motel was clean looking and updated and the breakfast was very good. That is all I can say after the first night there. Because this is a motel you enter from the outside the people standing in the front below smoking drifted into our room if we opened it. The bed was so noisy, probably from a plastic cover on the mattress, and it was very firm so not to my preferences. Then in the morning when we got up and opened the bathroom door we had a terrible odor of sewer gas that was horrible. We used the vent and quickly got ready and left telling the front desk who assured us they would send someone to fix it. When we arrived back it smelled fresh so we stayed our scheduled second night only to be blasted with the foul smell again in the morning. At check out when we told them about it again the front desk attendant said that it must be a city problem and they were sorry. So no it was only in the bathroom an obvious leak in there not outside the room. So if you dare to stay don't take room 212. We will not return as we saw many newer hotels in the area.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JmWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Gosh, we are so sorry to hear of your challenges during your stay with us. We apologize that other guests were congregating outside their rooms. It is a time of year that we welcome our hunter friends and often, so they can enjoy their smoking, they do pull chairs outside, tell hunting stories, and enjoy their "mancation!" We apologize this made any portion of your stay uncomfortable. We can see where this might be disruptive. In addition, we are sorry about the foul smell. Indeed, as someone sensitive to smells, this would turn me off as well. We have corrected the issue and regret we were not able to get that complete before your departure. Our sincerest apologies. Please do come and see us again.
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Colorado Springs, United States
1 review
4 of 5 bubbles Reviewed 17 October 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby of this hotel and the rooms in general could use a little sprucing up, but the bed was comfy and the bath products were nice. The only downside is the distance to downtown Durango. While it's only a mile, and not that far, the sidewalk doesn't go all the way into town and it's a $9 cab ride for a short distance.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward to seeing you again.
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White Plains, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

We were in Durango visiting friends and spent a few nights at the Best Western. The hotel was perfect for our stay. To me the three most important factors for any hotel are cleanliness, comfortable beds and friendly knowledgeable staff. This Best Western was very reasonably priced and far exceeded my expectation. I highly recommend. All staff member from the front desk, to housekeeping to the hotel managers were friendly and very knowledge about the area and really took the time to discuss options with the hotel guests. Thanks for the dinner suggestion, Edy. The room was super clean every day and the beds and pillows were extremely comfortable. We had the queen suite which I highly recommend for a family. Our daughter had her own room and we had a balcony off the other bedroom which was perfect on a sunny fall afternoon. We really enjoyed the breakfast as they had a large selection of items to choose from, but our favorite was the make your own waffles. Durango is not a large town so this hotel was convenient to everything and was very easy to access. I would definitely stay there again and highly recommend to anyone visiting Durango.

Room Tip: Upstairs suite with read facing balcony
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vachkl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, 29 October 2013
Thank you so much for your review. As owners and managers, we recognize we are not the newest game in town, but strive for precisely what you mentioned, clean; friendly and knowledgeable staff. We know it takes time and effort to submit reviews and we thank you for both. We look forward to seeing you again soon in Durango.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Durango Inn & Suites

Property: BEST WESTERN Durango Inn & Suites
Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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